BHS - www.bhs.co.uk

recently brought a fabric two seater sofa & armchair colour silver cottage it looks great and is very well made & with 3 matching cushions and had 50% of the price excellent value also is comfortable to sit on delivery drivers were very helpful and unpacked the furniture and took away the packaging good value all round.

On 12th August 2015 I went to the store to purchase some clothes in preparation to starting a work placement all went well until going to the cash desk to pay for the goods with my voucher from then on I was treated as a non person, the attitude of the staff concerned was disgraceful two of them in particular. Today I received a £20 gift card which I am returning to them. Why in the world would they think I would shop in that store again ?? That is a definite no-no it has not been investigated fully which is what I am requesting

I bought sàusage,peas ànd çhips ànd a cup of tea at this store Despite the quick service all the food was lukewarm. The sausages were tasteless the peas were dry and the chips were inedible. The size of their tea cups are so large the drink còols very quickly. The member of staff who served me was

Helpful and polite. I will not use tthis cafe again.

this member of staff who served me on mens department in solihull bhs, she couldent do enough for me, i feel she should be told from her manager what a good jobs she is doin, g for your company, this was 9.4.15 I would like to mention her name.

Had the most awful experience when buying a Nina pendant light from BHS via a store in Nuneaton. the net was out of stock and so was my usual store so I rang Nuneaton and got a girl  who agreed to put the light which was in stock away for me to collect. Some 40 mile trip left me with a box that had been opened, why did she not tell me the box had been opened???I asked if it was all there and she replied "I think so". I drove myself and my disabled daughter home to find a right mess of unopened bulbs and screws, the light was marked and filthy. I then travelled all the way to Burton on Trent to return it.the person I dealt with  served me and was so caring and very very helpful. She listened to me and gave me a full refund explaining that BHS does not operate usually like this. I was so impressed by her attitude that I came home and reordered the now in stock item. Well done  you could do with training the other lady on how to treat a customer that keeps her in a job!! Thankyou again I am so grateful

In your Fareham branch of BHS the till is over on the far left, woman's clothing on the far right, this means an awful lot of unnecessary walking for the older ladies who probably shop more than men.

Your link to BHS.co.uk/feedback was impossible to find.

At bhs store I was referred to by a patronising term used to older ladies and sometimes to the disabled. On ringing the Bristol store for a customer complaints address, I was given one which turned out to be for online survey. Not what I wanted., interestingly though I was referred to as madam throughout our conversation. My appearance, age or disablitity not apparant, so addressed as a customer properly.

I strongly advise anyone to avoid -at all costs- purchasing anything from BHS Direct!!!

I recently returned from holiday to find that my Tumble Dryer had broken down. I searched online for a replacement and found a highly recommended White Knight Dryer. Although there were several outlets with cheaper prices, I opted to go for a -so called- reputable name like BHS Direct. Big Mistake! The online sale went through without a hitch, but this is where the professionalism ends. I was given a delivery date four days later between 07:10 and 10:10 at a cost of £25ish, which was fine so I booked the morning off work. 11:00 on the delivery day comes and no sign of my new dryer, so I phone BHS Direct. They advise me that often the drivers get problems so give it another hour. By 12:45 they still had not arrived and I had to return to work, only to receive a phone call at 14:00 to say they were on there way with the dryer, meaning I then had to take the afternoon off too. The dryer finally arrived (four hours late), and was plugged in and filled with the first load of just washed laundry. Within minutes I noticed something was not right, there was no heat going to the dryer. I checked the instructions again and even googled a solution but it was apparent that the machine was faulty. I rang BHS Direct who astonishingly told me I needed an engineer visit and transferred me to a service dept who told me a call out charge of £59 would apply. Obviously I refused this and demanded a full replacement, but BHS Direct insisted on an engineer visit (without fee thankfully!). I then had to take another day off work for an engineer who arrived to look at the machine and tell me -within seconds- that the dryer was indeed faulty and needed to be taken away for repair and a loan machine would be arranged in the interim. I told him that it was brand new and that I did not want a repair and I was legally entitled to a full replacement, whilst we both stood scratching our heads wondering why BHS Direct had sent him in the first place. I then rang BHS Direct's laughable excuse for customer service who was unwilling to progress my replacement until he had a report from the engineer. Eventually this happened and BHS Direct submitted to sending me a new dryer, but I had to wait another 4 days for the new one to be brought out and old one taken away by the same courier. With little choice I waited 4 days, and on the eve of my new delivery time I received an email confirming the uplift but no mention of delivery, so I phoned the courier who had no clue about a new dryer, just that they were hired to uplift one from my address. I then had to phone BHS Direct AGAIN and spoke to the guy who arranged this, to be told that not only did they not have a replacement machine in stock, but they had no intention of informing me of this, they were willing to just pick up the faulty goods and leave me without for god knows how long. Fed up, I demanded a full refund, which was like pulling teeth, they dug their heels in and would not release my money until the faulty dryer was back with them, despite the courier confirming they had collected the goods.

BHS Direct is probably the worst company I have ever had the misfortune of dealing with. Their products are faulty, their after sales care is a joke, and their staff could not care less about customer service or solving problems BHS Direct create. Because of this sham of an organisation I have been without a dryer for 10 days, I have lost 4 days wages (1 for initial delivery. 2 for engineer visit, 3 for uplift of faulty appliance and 4 for the wait for new delivery from ao.com), a backlog of laundry and a bitter aftertaste. The next day I ordered a better LG Dryer from appliances online (ao.com) and it arrived on time with free next day delivery with exemplary customer service (BHS Direct take note).

I would urge anyone to reconsider buying anything from BHS Direct and if you do chose to buy from them, make sure you are well versed in Distance Selling Regulations and Consumer Rights, because by god you're going to need them, and good luck!

Having bought clothing from BHS, I noticed when I unpacked at home that I'd been charged the full price for a pair of jeans that had a green discount label, reducing them to £14.

I complained to BHS and received this response:

"As a company we are not obliged to honour the discount that the jeans have been marked down as because it may have been a single error on an item. Therefore, with this in mind the company has to honour the price that the item is scanning up on the system as."

Kind regards,

Katie

BHS Customer Care

Note the "may have been"!!!!! How could BHS possibly reassure itself that this was a one-off mistake without contacting the store to investigate?. BHS seems to have no intention of checking whether other customers are being misled about the price of the jeans or ensuring that it's customers are not overcharged. So if you're feeling rushed this Xmas and need a retailer that you can trust to charge you the price you're expecting - you might want to remember this example of BHS' attitude. BHS hasn't refunded the difference or made any apology for their pricing mistake.

Last week I placed an order for a dressing gown and slippers as I am going for surgery next week and the hospital insists that I have these items.

I took the free delivery option and they came within 48 hours. Excellent value for money products and the courier Yodel left them in my porch as I was out and had left the window open, I always do this if I'm expecting unbreakable items delivery.