Orange Broadband http://broadband.orange.co.uk

We have had Orange broadband for a while originally because the family has mobile phones with Orange we got a good deal. After we moved in I carefully fixed all the wiring out of the way. I then had to rip it up when the internet stopped. It took several phone calls to the foreign call centre where they just repeatedly went through their scripts even when told we had already done this. BT came out to check the line even though the phone line was ok and surprise BT told us the line was ok. Eventually we got through to someone who sorted it out, but we never knew what the issue was. A few weeks ago we had a new problem we either have internet or phone but not both at the same time, so if you want to use the phone we have to unplug the router and plug the phone in. We changed the filter (twice I had a spare lying around) and the cables so everything was pulled out again. The useless call centre told us it's the filter after we phoned them and the new filter made no difference. and they would send one out, surprise it never arrived. Another phone call same routine the filter arrived today we tried it with another cable hey same result. These call centres are just totally useless. We always try to avoid companies that use these foreign call centres for a good reason they are consistently useless. We are now going to leave after our experiences and looking for a provider with UK call centres.

I have been with orange mobile and broadband for 1& years and got my now teenage kids on it swell the more years u stick with it up get loyalty discounts starting after 3 years great network an reception free to call all orange services is customer support etc broadband is fast and text film to I think 150 u will get 2 for the price of 1 cinema ticket any Wednesday unlimited they text us ref number just show it at cinema ticket office only but last 3 years only one downside to it which can be corrected if enough people send in am official complaint is DAT most of customer service ext and 118000 direct enquiris have been set up or taken over by other countries ie India and they really mess up about I NoT RACIACT AS I AM INDIAN TOO BUT BORN UK

Had Orange phone and BB for 4 years - long out of contract now. Paying a high monthly tariff for not very reliable BB, low bandwidth and rubbish Netgear Router. Tried to cancel after the house was empty for 6 months (bereavement) and wanted £29 and 14days to do it, along with attempts to 'retain' me. No sense. I've already paid £200+ for a dormant account and they rub it in with termination Ts&Cs.

Where to begin?

We have been stuck with orange for years as it is pretty much the only internet we can get in our area, it is utterly useless, the customer service is the worst i have ever dealt with in a company, i would never reccomend this to anyone.

We used to be able to say it was consistant at least in the at it was slow and was no where near promised speeds but it worked most of the time. This was when 3 people in my household used to use it. Now i am the only one who uses it and it is useless, up until 7 at night its slow and struggles with getting anything in had even with an hour to buffer, past 7 it cant be used for anything. ping will jump between 150-1500 in online games (ive tried many its not just some) and films can only be watched in the lowest quality where they are a blur.

Whatever network you go with make sure its not orange, waste of money, no help from customer service and im only using it because im stuck with it.

After a week of intermittent connectivity, spent two lots of 20 minutes on the phone with "support". The first said they world reset the settings and to restart after 15 minutes. No fix.

The second waste of 20 mins on the phone was going to "force" settings through and sort it then call me.

Two hours later, error persists, no phone calls. Bunch of lies. Giving notice to leave.

Do not get involved with Orange or EE, not only is their customer service dreadful, no insulting would be a better word, the whole company ethos seems to be about lies, trickery and broken promises rather than providing a service worth paying for. They really are bad, save yourself a lot of trouble and go somewhere else.

Well let's say i got Internet week ago and was not working so it takes a week for another engineer to come a nd fix problem also about 10 phone calls each hour long or more asking me to do silly text as if I'm a child I then get it up and running and think yes i can use it but no now when i use it i go to watch a film online play a game on play stationor phone and the Iinternet drops out and it keeps happening I ring them and I speak to someone who doesn'teven know what there on about then check online and see so many ccomplaints about ee broadband they need to sort this problem out ASAP or face losing all there customers

cheapest deal in my area, however connection and speed are nothing short of appalling.

When watching videos it keeps buffering particularly on BBC iplayer. Sometimes it lags at crucial moments such as when you are making online payments and you can't refresh the page.

Only up sides are the price and the fact that EE (Orange) report to the credit rating agencies, thus improving your credit.

Do not even consider using EE for your broadband, there service is next to useless and the Indian call centre is appalling.

I changed from sky as EE offered the world and also stated there was no tie in, with sky i had no drop off issues at all, within 2 moths of being with EE i suddenly started to get constant connection drop off and now can only get download speeds of 0.24 mbps and upload speeds of 0.5 mbps. BT have confirmed my line connection and have assured me there is no line fault. Our area connection is only capable of supplying unto 4.5 mbps so never fast but what a shock to see such a fall off in connection speeds. Several calls, engineer visit and 4 weeks later still the same, SHOCKING DIRE SERVICE.

Next step is how to get out of this contract as i guess there will be a charge, not a bad way of making money is it if you charge somebody for a service you are incapable of supplying then charge them for the pleasure.

STAY AWAY IS ALL I SAY.

I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.