Stansted Airport

Stansted Airport

User reviews
1.4

Customer Service

2.1

Overall cleanliness

2

Value For Money

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Stansted Airport

Stansted Airport
1.2 82 user reviews
50%
40%
310%
20%
190%
1.4

Customer Service

2.1

Overall cleanliness

2

Value For Money

User Reviews

LadyCadivier
1

Customer Service

1

Overall cleanliness

1

Value For Money

My Personal Items Were Not Returned To My Hand Lug

My Personal items were not returned to my hand luggage. As I went through security at Stansted airport my hand luggage was marked as 'High Risk' whatever that mean in Aviation language. The person assisting my lane was very unpleasant and not very helpful. It seems like she would rather be at home enjoying a cup of tea than work on a Sunday at the airport. My hand luggage was taken out of my sight and swabbed twice. When it was eventually returned to me items were missing, including my 30 day supply of contact lenses, Very expensive make up product and a Small bottle of Designer perfume. I was reassured that all of my personal items were repacked in the suitcase.Upon discovering this was not the case when I got to my Hotel room. To make matters worse our Ryan Air outbound flight was delayed by 1 hour due to Air Traffic control.It is always such a painful experience as a passenger at Stansted. I will avoid this airport as all cost.

petermo55
1

Customer Service

1

Overall cleanliness

1

Value For Money

Stansted Is A Joke

Stansted airport is a joke, cant believe how it has changed so much from our last visit a year ago, can only put it down to having Jet2 and Emirates flying from there now. We arrived at 3.30am and it was absolutely packed our flight was at 6.20 to Corfu we couldn't find any seats in departures, it was a cattle market, the toilets were filthy, living in Essex this was convenient for us but we would rather travel the extra miles to Gatwick rather than go back there, it seems the airport cant cope with the extra tour operators and is in need of expansion, on our arrival back we had to wait 1hr and half for our baggage to arrive and the toilets in the baggage reclaim were disgusting. Will never go back to Stansted.

1
NicoleMM

Couldn't agree more. The airport is filthy and it looks scruffy. The toilets were shocking and litter everywhere. Not a good first impression flying into the UK

milton12
2

Customer Service

3

Overall cleanliness

2

Value For Money

More Customers, Same Train

If you wanted to be treated with very little respect use Stansted airport. The train to transfer you is an absolute insult. Stansted boasts more customers but no improvement to the quality of the train or the toilets. Plenty more shops to improve the airports rental opportunities. But other than that I would not use Stansted unless I have to. Also the long stay car park shuttle service is a disgrace, Buses every 15 minutes not the case. The queue stretched from the bus stop to the exit from the arrivals hall around 75 yards> image the chaos when a bus finally arrived

Poortourists
1

Customer Service

2

Overall cleanliness

No One To Take Us Or The Bags Off The Plane!

This weekend we came back from Portugal,after leaving an efficient modern Faro Airport we arrived back at Stansted.

Perhaps we had Been unlucky on our flight out from Stansted that swissport had no one to push the plane back. And we were delayed an hour as we sat patiently on the plane.Perhaps the fact the captain said this is London’s third world airport was slightly unfair?

But no we arrive back at At Stansted the Captain was correct and they have no one to take us or our bags off the plane. So after a 90 minute wait we finally leave the plane. Great you say oh no it gets worst no one is able to take our bags off the plane they follow an hour later.

Welcome to Britain the Stansted way!

jessicacharlotteduncan
3

Customer Service

3

Overall cleanliness

3

Value For Money

Still Not Been On A Flight That Has Left On Time!

I have started to fly more regularly due to work and personal trips and have flown from Stansted on at least 5 flights in the last year, but I am still yet to experience a flight that actually leaves on time.

Whether Jet2 or Ryanair I have always experienced at least 30 minute delays because of traffic control, whether we are ready to depart on time or early.

I am writing this review as I currently sit facing 3 hour delays on my Ryanair flight to Milan.

I personally will be trying to avoid flying from this airport again and hope other people's experiences are better than mine.

patpending

Crowded With Insufficient Seating.

This airport wants to increase its passenger numbers. Since its refurbishment the duty free area is now greater than the passenger seating area. When I was there, passengers were laying on the floor whilst waiting for their flight to be called. This was at 20:00 on a Wednesday.

The food outlets were full as once people had a seat they did not leave it.

On our return 3 days later we had to wait for 1/2 an hour on the aircraft as the was no one to operate the airbridge or bring steps.

NancyMiller
1

Customer Service

4

Overall cleanliness

4

Value For Money

Not Too Bad But Passport Queues Too Long

Since refurbishment it has got much better. But sill not enough staff checking passports so there are always very long queues

58djg
2

Customer Service

1

Overall cleanliness

1

Value For Money

Worst Airport In The World?

What a disaster of an airport . This airport is so crowded I'm surprised that it meets safety Standards . Crowds of people standing in all the walkways because there is not enough seating . What restaurants there are are so small that you can't get a table . It's a disaster . I will never travel from here again . Can't say anything positive about the place

mariee004
1

Customer Service

Stansted Never Again, Worst Aiport Ever

You know what its like, looking forward to your break in the sun after a very bad start to the year, Well your horrible staff at the security area ruined this what a complete shambles , If they don't know what they are doing how are the people going through there expected to know. Travelled with my elderly mum. After putting our cases on to be x rayed my case disappeared one side and my mums this side to b collected. Many others had gone the other side we all had to wait around 7 of us at the point people were collecting cases complete chaos. Not one word was said to any of us from the woman checking the cases all she kept doing was shouting at the people who were not putting there trays at the front so they could go back round. HORRIBLE WOMAN. Thank you Stansted for ruining the start of our break. Who ever thought of this system should be sacked.

mariee004
1

Customer Service

Stansted Never Again, Worst Aiport Ever

You know what its like, looking forward to your break in the sun after a very bad start to the year, Well your horrible staff at the security area ruined this what a complete shambles , If they don't know what they are doing how are the people going through there expected to know. Travelled with my elderly mum. After putting our cases on to be x rayed my case disappeared one side and my mums this side to b collected. Many others had gone the other side we all had to wait around 7 of us at the point people were collecting cases complete chaos. Not one word was said to any of us from the woman checking the cases all she kept doing was shouting at the people who were not putting there trays at the front so they could go back round. HORRIBLE WOMAN. Thank you Stansted for ruining the start of our break. Who ever thought of this system should be sacked.

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Q&A

kingofone

Why are there no night flights out of Stansted?

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