Chums www.chums.co.uk

I ordered a double cushion as I have constant backache. It arrived in the stated time scale and Evrie delivered and left package as requested. When 'phoning to order staff were extremely efficient and helpful. Like magic after a week my back problem eased and I would highly recommend this product to anyone with a soft chair problem or back problems.

Be Aware. Found website in Motability magazine for easy pull up trousers for £17 with a Media code, got on website and picked colour and it said multibuy two pairs and safe £2 each pair. So thought I would buy 4 Pairs and bulk buy. Did not change the price at checkout so called and they said because I am using media code it will not add the multibuy offer on as can not use two media codes. Why other multibuy them. Just a sham to get you interested in buying in the first place. There loss and did not buy as to me it is a sham. Do not offer something you can not deliver. It makes it a wrong.

Bought a pair of “walking” boots for £30

Ok that’s not a lot of money but two weeks on the soles are worn through with pieces falling off and they leak. First and last chums purchase.

All the products they sell are of good quality and brand. But it takes a little long for delivery also product return is a long process as well.

Very comfortable shoes but I expected them to last longer than 3 months. The heels and soles wore down very quicklty

You have a shopping experience that is fast, convenient, and hassle-free. What's more, the goods are a great match. I've already told my friends about your business.

=== merchants, items didnt fit, returns not free, online information sold to 3rd partys

Ordered curtains, week later no dispatch. Seems they get them from a third party and you wait god knows how long to get them. I recommend you go to Ebay and buy them direct, cheaper too. Avoid this company at all cost.

Ordered three items and then qualified to 10% discount - two turned up with no clue as to when third one was due.

Waited 4 weeks, phoned up to be told out of stock and they had no idea when trousers would be in so cancelled order. Searched online for alternative source and found them on Pegasus website, phoned number which turned out to also be Chums.

That person said they were in stock , however delivery would be 21 days - went to re-order only to then be'charged' full price and she would not budge to offer/honour the previous reduction so I cancelled order.

Customer service really need improvement as both people I spoke to sounded very bored and couldn't really be bothered. Real shame as was impressed with goods

Will you ever solve my return problem??

I need a label for a FREE return as I do not want to provide my card data on your website!!

Amazon Order # 305-6526865-8823545