CIS Car Insurance

Today I got a better offer from a different insurance firm and naturally, I rang up to cancel within the 14 day cooling off period. It was the second day of the cooling period and was charged £10.

BE WARNED!!! They do charge within the cooling off period. Is this legal?? And yes, I did challenge it.

can't find my cover no phone nu ?!?!?

not good

Happy to take your money but very poor customer service if you have a claim.

Example, they call on your phone and want you to answer security questions.

When you call them, they refuse to answer security questions.

They say their preffered repairers have automatic authority to repair if out produce your certificate.

No they dont and a week later they say they are waiting for their underwriting department to clear the repair.

Get a letter from the underwriting department dated 6 days earlier dekcing to meet the claim because they say I did not tell them I was not the registered keeper.

No where on the policy documents or exclus,inks does it mention the policyholder has to be the registered keeper.

They say I gave the wrong info to the broker but I didn't even use a broker but did it direct.

Total waste of money, time and effort.

Avoid this bunch of amateurs like the plague.

We have been with this company for nearly 40 years and trusted we were getting a fair deal with them as this is the so-called ethical company. How wrong were we. We also have home insurance and have been getting ripped off with this too, not to mention the appalling service when we have made a claim. Staff are not at all helpful and very arrogant. Their life insurance is one big rip-off - we were sold a policy 16 years ago which we were told would have a lump sum payment at the end. This they now tell us is worthless - am taking it to Ombudsman as I cannot believe this company can get away with this. DO NOT TOUCH THE COOPERATIVE WITH A BARGE POLE FOR ANYTHING! How I wish there had been publicity about mis-selling years ago and facilities to compare prices as if there had I am quite sure the Cooperative would get zero business

they r liers and robbers keep away from them people as when u go to claim after your home got broken in to they will tell u that will pay out and they lied

I have been with cis around 8-10 years and had 3 claims 1 which i had to fight for with their piddling offer.i have noticed in recent times that the call centre staff are rude and totally arrogant and they constantly lie about previous conversations,i ask for a transcript on one occasion and they said they would send but didn't,needless to say i will see what my next quote is and probably change companies even if it costs a bit more just for peace of mind,these call centre staff need educating in customer services and need to think more who pays their wages.. I would defiantly not recommend this company to any of my friends or acquaintances.

. Cis management need to get a grip on this company before the share prices plummet again. Useless bunch.

Will make you call an 0844 number which they will keep you on hold for as long as possible to make as much revenue from your call as they can and which costs you a fortune. They then will give you a quote for insurance that is absolutely useless and has a million different clauses in it so they won't ever have to pay you anything out in the event of a claim.

If you ever have a question about anything you have spoken about previously then they will have absolutely no record of it and will make you go over it all again, and cut you off 90% through the phonecall to waste even more of your time. When you call back you'll have to start all over again.

If by a miracle do you actually receive an insurance certificate, don't expect it for at least 10 working days, so taxing your car or collecting a new vehicle is out the question.

Then finally and very importantly don't expect them to add your vehicle to the insurance database, so when you drive past a police car it sends an alert to the officer that you are uninsured. The nice policeman will then take your car off you and recover it to a local garage at your expense (about £175) and won't give you it back until an insurance certificate is produced - good luck with that, whilst incurring £35 a day storage charges. Then when you are finally able to prove you were insured you will never get any of this money back!!

PLEASE DON'T USE THIS COMPANY FOR ANYTHING - I WOULD HATE ANYONE ELSE TO BE SUBJECT TO WHAT I HAVE BEEN!!!

CIS car insurance are ready to take your money,but will try every trick in the book not to pay out.They pass there claims to Hill dickinsons solisitors who will never pay out and would rather see u in court.

I have, believe it or not been with CIS for over 11yrs. I have never had a problem as such with them but over the last few year the quote I get is getting more expensive. I can usually give them a call and the quote goes down slightly.

This year I have decided to try other insurers but I'm reading reviews on the companies I got quotes from at Compare the Market. im now having second thoughts about moving as all the reviews are appalling and even the reviews for CIS arent great. Are there any decent insures that aren't too expensive ??????

We were with CIS for one and a half years when we decided to change our car and buy a new one. When I phoned they were unable to issue a new cover note for our new car because the car was not on the system. They had six weeks to sort this out but were unable to and told us we would

have to get insurance elsewhere. We lost out financially and we would never insure with CIS again. Rubbish!