AXA Car Insurance

I am absolutely disgusted with helplessness of a senior employee dealing with my claim. I have been a victim of crime and my vehicle has been vandalised. I have always click the box for a courtesy car and have never seen an option to upgrade I have never had any issues like this with previous insurances.

I insure a 3lt Mercedes 4x4 with you as that is what is suitable for my family so to be offered a 1lt 3 door car I explained this vehicle would no be suitable due to fact we have horse will need to collect feed and bedding, my wife take her 89 year old grandma to hospital appointments due to poor mobility this car again would not be suitable.

I waited over 48hours for a call back from a senior to help only to be told in his words because there is not a third party to claim from he would not be able to upgrade the courtesy car, I repeated back “so your telling me because I have been a victim of crime and because you have no one to claim from to get the money back you are not willing to at least but in a request for an upgrade.”

This is disgusting and I am totally shocked at this admission I can provide the name this so called senior.

I’m now 3 days into the claim no courtesy car and not been given and assistance or solutions.

You also now want to double my insurance premium is this company a joke.

Subject: Extremely Disappointing Experience with AXA Insurance

I am deeply dissatisfied with my ongoing claim experience with AXA Insurance, which has extended over 40 days without resolution. Despite making over 20 calls, I consistently receive assurances that someone will call me back, but regrettably, no one does.

Each of the 20 agents I've spoken to made promises to escalate my claim, assured me of callbacks by week's end, and pledged actions that were never fulfilled. This string of broken commitments reflects the incompetence of AXA Insurance in handling my case, causing me considerable distress.

My car remains stranded in a compound, despite my persistent requests for its return in every conversation. The confirmation of the claim amount is inexplicably delayed, as engineers still grapple with a decision after 40 days of evaluation.

After more than 20 years of dealing with various car insurance providers, AXA Insurance has proven to be the worst in terms of service, communication, and overall customer experience. I strongly caution others against insuring anything with this company based on my regrettable and ongoing ordeal.

Still dealing with them now unfortunately. Had an accident 2 months ago, still nothing sorted. Was offered ridiculous offer which was way below market price. Didn't agree with the car evaluation. Was asked to send 3 examples of same car, which I did. Aperantly staff member mixed them up and send the wrong ones. Waited another 3 weeks with no updates. Called them to ask about update. Staff member were very rude. Now hire car expired, was left with no transport at all. No communication at all.

Do not reply to emails. Trying to understand if a person has made a claim or not, having answered all their questions and got no response. Telematics fitted and have made 2 errors, one which they admitted although had to get two emails off them to clarify and the final one has led to me cancelling the policy as they will not accept the evidence provided. Honestly stay clear!

AXA is the most unethical company I have ever dealt with. You would think after taking out a full cover health policy that you could rest assure you are covered. I was paying £80 per month for 2 years ( total nearly £2000 ) However when I become sick I was told there are no hospitals or services and they can only offer over the phone doctor service. Naturally Im fuming as they were in breach of the agreed contract.

Months passed as I went down their unprofessional rude fabricating complaints procedure, I was told “ If you are willing to wait until April 2022 and AXA make a profit we will refund your money”

After nearly a year of waiting I finally received the latter to say the profit works out to be £2 and that the £2 is too low to refund so they give it to charity ( AXA ) that letter is from the CEO .

Please check this companies reviews on Trust Pilot and Google , my legal battle just beginning please don’t end up in the same situation. Next step lodged complaint with Trading Standards and FTC.

I filed the claim with the neccesary documents and in less than 2 weeks i had the money in the account. It was a rental car I had an incident with, I paid there for the damege and then I got my money back from AXA.

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!

Anyone thinking getting a car insurance from AXA think twice and read some of the reviews. This company has got a bad reputation for customer service spending long time on the phone just to be able to speak to someone and eventually when you get there then they say its not related to them and give you another number. I don't see why customer has got to go through so much agro just to be able to resolve an insurance matter whether is a claim or simply reporting an accident or etc. I made a simple claim and after two years still not being resolved. so please people axa is not the right place to think for your car insurance.

Loyal customer. Whilst they were happy to take my money to insure my old car. When I wanted to change it for something newer they would not change my insurance to my new car and issue me with a temporary covernote on my old vehicle to allow me to scrap it. My only option was to take out a new insurance policy on my new car which I chose to do. (obviously not with AXA.

I then had to pay Axa an additional premium {effective immediately} for removing my 20 Years NCB. So that I could use this on my new policy.

Then wait3/ 5 days to get a refund.

So in total I will have paid £262.19 for 6 months cover when my annual cost was £385.04. At no time did Axa inform me that due to the age of my car there would be problems trying to insure it. Totallay dissatisfied. Try the AA they are much more helpful.

Victim of an accident which happened in February 2017, it is now April and still not sorted. They unashamedly undervalued my car as a write-off and are basically forcing me to accept. I don't want to write off my car. I'm very disappointed so far with Axa I paid more to be with them because I thought they were the best company, But instead I feel bullied by them, they dont care about us the customer, they only care about looking after their own interest.

Also to add, they don't bother contacting you for anything, you have to do all the work. I have sent so many emails, made so many phone calls and been on hold for so many hours.

Very disappointing insurance company, if I had known, i would have saved my money and gone somewhere cheaper.

My case is still ongoing, I will update my review once case is closed.