NTL Broadband www.home.ntl.com

The NTL system made it difficult to switch providers in my opinion, and there were times we were without connection more often than we were with it as far as I am concerned. Switched to Sky unlimited, and it's much quicker and much more stable for me. The NTL forum saved my sanity more than once. I do not recommend NTL Broadband.

We got a letter stating NTL freedom were closing down March 1st so would we upgrade to Virgin Media. We did as letter said and rang in.

5 phone calls later and 3 letters they are still charging us £24.49 a month ( when we could have got same package for £17.99 for the last year) so they now tell us but "you never rang up to enquire about a cheaper package"! In my opinion very unhelpful. I hope Virgin media have a better reputation or we will take our connection elsewhere - we will give them a chance. No wonder freedom is going. Reading the above reviews of freedom accounts not being closed properly and still taking your money, I would go straight to Ombudsman and stop this before it causes you stress and worry.

the internet used to cut out a lot and wasn't very reliable, i must say though that it was more reliable than the new virgin broadband service. It was connected most of the time and was pretty fast. Not the most reliable internet in the world but it was ok i suppose thats why im not giving it a very good rating.

At least NTL Broadband stayed up long enough to type this.

I have been with them over the last few years on and off, with different houses, exchanges and locations, and they have never let me down.

I had a glitch when NTL Broadband had the old grey modems, and annoyingly it took a phone call of obvious "have you plugged it in" style phone calls to get a replacement, but after a blunt "No light on the modem, it's completely dead" response to their questions, I got what I needed - a nice new reliable modem.

I've had my Virgin broadband since November. I have had nothing but problems, especially with my bills as every month I've been over charged, I have written in twice with no reply, and now been forced to cancel my direct debit at the bank. My service is 2mb and for the last 2 month has been running very slow,taken at least 15 seconds to load up a web page. Called customer service and got no help at all and was told my broadband is fine, and it clearly wasn't.

I cancelled my Virgin broadband last Friday, had to pay a early termination fee of £80

Best thing I've done this year, NO MORE STRESS!

I strongly wouldn't recommend broadband with Virgin as they don't value the customers, you will find the service is slow, just don't make the same mistake I did. There are much better company's out there for a lot less money.

After being with them for more than 3 years, we had a few problems, but we were always sorted (despite a long wait for technical support).

Since Virgin took over NTL Broadband, we have had nothing but problems. The internet stops working for days at a time, and phoning technical support in India is completely pointless.

After a two hour call and multiple pointless tests, we were told it was our PC's. I know enough about networking and internet connections to know the problem was nothing to do with our hardware; but it was either the modem or the service itself. Support were adamant that nothing was wrong on their end, and they refused to send out an engineer, and if they did, they would charge me! Needless to say, I have since cancelled my broadband with them.

I would dread to think of the problems people would have if they didn't know much about computers and connections, and if their only resource is Virgin Media technical support!

I was hoping Virgin would improve on NTL's services when they took over, but this clearly isn't the case.

I can't get access to it in one of my houses, even though my neighbours can, which seems stupid, and I have to use the internet over a BT line, which sucks!

If you can use NTL cable broadband - use it!

They have just taken over by Virgin (the review here of their service is much worse than NTL, so who knows what will happen)!

I gave up using the email service early on, as it was seriously unreliable, and I haven't changed anything for quite a while. Once it is in and working, it is fine and a good speed.

It is not the cheapest, which is why I'm looking on the Review Centre site to switch! Sounds like the others are just as bad, but cheaper! I pay 25.99 for 4Mb.

I'm being lured by Sky's £26 (+ £11 line rental with BT) for 4Mb broadband, 6 pack TV, and weekend and evening calls package. I'm paying 25.99 just for broadband, £5.50 for analogue (yes) TV and £11 phone.

They can no longer give the service they gave, as Virgin have taken over. Well sorry, not at my expense!

NTL Broadband have broken the contract, so I am no longer held to a 12 month deal. I may go back to AOL or BT.