Zingotel VOIP www.zingotel.com

Was a long time user of Zingotel(since 2006) now my calls to Canada have completely stopped working, their website is down for almost 2 weeks and can't get in touch with anyone in tech support. Calling in the credit card company to stop payments to them

Worked great for almost two years. I worked with Zingotel tech support in February of 2009, and after about a week of effort, they were able to restore my service. Three weeks later, my incoming calls stopped working. For three days, I haven't been able to get tech support to respond. Plus their listed contact numbers are either seem to be wrong or unreachable.However, they keep billing like everything is OK. So I tried to cancel my credit card today, but all of a sudden, can't seem to login to my account. If I enter a bad password, system tells me it's a bad password. If I enter the correct password, the system hangs. Sounds like the account management server is offline.

I live in Canada and ordered Zingotel VOIP off of their web site. The amount on the web was not the amount they charged me. I asked all the appropriate questions before I signed up like: if the service does not work could I return the box and receive a FULL refund, etc. Well, the service would not work because we have a wireless internet high speed connection from a tower. I called Zingotel and they kept saying (like reading from a script) " Sorry you are having problems.." "Sorry you are having problems"...again and again, but promised to send the problems to their tech support all the while the 30 day free period was running out and I reminded them of this. I called and called (from my land line) to have them fix this or let me cancel and send back the equipment but they kept making promises and telling me someone would contact me but noone ever did. All the while they are charging my credit card with the higher fees than what was quoted on their site...

I finally sent them a seering e-mail how I was going to report them to the communications over-seers and someone that actually spoke English well called me back and said as soon as they received the adapter box they would issue me a refund for all I have been charged for (minus the shipping fees). I returned the box in Nov. 2007 and still waiting. I did not push this issue anymore because I was tired of fighting with them...p

I just started using the Zingotel service the other week, and it works great. Under 2 minutes to plug in the provided cables...computer doesn't even need to be turned on...only need your broadband modem switched on and you are ready to make a call...instant dial tone through the included Sipura/Linksys telephone adapter. It took about 3 weeks to get my telephone adapter via UPS, but they are only slow due to the popularity of their service...I was patient and waited...once my Zingotel package left their offices in Florida it only took 1 day to reach me with UPS express air delivery to Canada. That is impressive, and I appreciated the quick to-my-door delivery. I can forgive them for my 3 week wait since the service works exceptionally good. I was even able to get a Canadian phone #. Looks like I will definitely be a customer for a while, as I have nothing to complain about. If you want a good provider of VOIP for a low cost...choose Zingotel.