Miss Selfridge www.missselfridge.com

they have a horrible customer service. I wanted to speak to the manager and they said that the manager is not going to give me a call back as this is not their problem- terrible customer service and very disappointed that the manager she refused to speak with me. The person on the phone raised his voice and he was very irritated that i even called- will not ever buy things online as they are not helpful at all even when it is their fault. They have delivered to a wrong address and on top of that i have stated that i need my items in the next few days as leaving in holiday- stated that is not their problem and said that i have to wait and they will decide later on- Guys, the customer service is so horrible and i have spend around £50 for 3 pairs of shorts and now I am at loss due to them and they even refuse to speak to me

Bought item on the 13 January and still waiting on it being sent wake up people!! first and last time will be buying from them!!

Hi, I have reported poor customer service to bull ring store and the manager is not returning my msgs.. I keep calling the store and either no answer or manager is not able to take my call..

I'm not happy as I have complained about poor customer service and still getting poor service.. I brought a dress in sale marked as £15 but when I went to the counter I was told its full price and I can either take it at full price or leave it.. I had to take dress as I had a funeral the day after. I was discussed that I was spoken to this way and when asked for management I was advised that I can speak to manager if I come back the day after.. Yes funeral day.. I have called up and spoken to team leader who passed my details over but unable to answer phone due to me bein at work.. Hour after I kept calling but no one answering the phone. I have called & left msg 4 times and still manager not returning my call.

I want my issue dealt with!!! If not I am happy to post my thoughts everywhere..

I was actually happy to read the many bad reviews solely aimed at how long delivery took. I believe that for international orders one must place a note on your door with the order number and your name telling the delivery guy to leave the package if you're not there (leave a signature on the note to for authorization). I've had trouble with this in the past when ordering from other international places. Delivery make take long because the customer is ill-informed. I will be leaving a note on my door when I get back home to leave my package, and I will see how long that takes. Thanks for the reviews, really reminded me of what I have to expect for international deliveries. Will get back on the quality of my product when I receive it! I was also glad to figure out how the student discount code can be applied, so I got 20% off my jacket order. :-)

IT SHOULDN'T EVEN BE WORTH EVEN ONE STAR ALL I CAN SAY IS SHOPPING ONLINE WITH MISS SELFRIDGES IS DREADFUL EVERY ONLINE SHOPPING I HAVE DONE ON CLOTHES HAVE ALL ARRIVED ON TIME. MY ITEM STILL HASN'T ARRIVED AND I HAVE NO IDEA WHERE IT IS I HAVE CONTACTED MISS SELFRIDGES VIA EMAIL AND YET STILL NO REPLY.

I can honestly say I disagree with the bad reviews on this site. I brought two dresses online, and then received an email saying I could get 10% off my first purchase... I emailed them to say I had already made my first purchase and could they refund me the discount and they did. Awesome! The dresses arrived in 5 days, which was early and fitted perfectly! I received a follow up email asking if everything was ok with my purchases. Overall an awesome experience! Luckily I only read the other reviews on this page after purchasing, otherwise I might not have done so.

So I saw a dress I really loved online. I couldn't find it in my local store so I ordered online. I will never ever order online from this shop again it was an absolute joke. First it was to take between 3-10 working days. After the 11th working day I emailed miss selfridge. They emailed me back saying they have refunded my order and it would be back in my bank between 3-5 working days. I didn't ask for a refund I wanted the dress I had ordered but apparently they couldn't arrange for that to happen. And I was annoyed at this appalling service so I said I'd take the refund and spend it somewhere else! But after the 5th working day, I Still wasn't refunded my money. Never shop online with them they are an awful awful company when it comes to online shopping and resolving customer issues. I won't be shopping with them again.

Ordered my item on 01/09/14 and still almost two weeks later have not recieved this item. I called them up yesterday and they informed me that I would have it within 48 hours and recieved an email stating this this morning. At 3pm today I recieved an email telling me that they had lost my item and that they could not send me a replacement (which they did still have in stock) and that if I still wanted it I would have to buy it again myself. Waiting 2 weeks simply for a winter coat is quite simply unacceptable and the fact that they wouldn't send me a replacement is ludicrous, they obviously never sent the item in the first place and simply want to cover this with excuses. Will never purchase online again which is a shame as they do have lovely clothes.

I went shopping with my daughter in basingstoke looking for a specific skirt in miss selfridge unfortunately the basingstoke store did not have the size required. The sales girl in miss selfridge and could not be more helpful, she was genuine in her concern with my daughters needs. She was offering alternatives yet was totally sympathetic that the skirt that my daughter was not available. She then phoned further stores to see if they had the size in the skirt my daughter wanted and thank god managed to find one. Thank you for such good service. Disaster was abated thank god for people like her, thank you....

My grandaughter orderd a £135 watch from them (a lot on money for an A level student) on 30/6/2014. It never arrived so we rang them & after insisting on speaking to a supervisor they admitted they could not supply & would refund the money within 5 working days. Today 2/8/2014 all she has recieved are excuses & claims they have sent the refund.

Nothing is in her bank, she is a teenager that has saved for weeks for this item. They are a multi million pound business & nthey cannot even repay £135 that they shouldn't have taken from her card in the first place.

DO NOT BUY FROM THIS COMPANY they are little better than muggers.