American Apparel Store - www.americanapparelstore.com

Horrific customer service

awful quality

never ever will buy again

Despite getting over 50% discount on the four pieces of clothing I purchased, AA is so overpriced that the discounted prices, if you look at it plainly, are actually regular / expected prices for such items.

I bought a hooded jacket - it was originally ~$70, but I got it for ~$35; which is what hoodies normally cost in Australia. Thinking that because the original price was so high, I'd be getting a hoodie of superior quality compared to the regular ones that I can get here for the same $35 price. I was very wrong. 3 of 4 items that I ordered were low quality and I would not have purchased them if I knew I could get better items at Cotton On for the same price. The zipper of the jacket did not zip smoothly, the materials of the 3 items were thin and felt as if they would just disintegrate after a few washes.

Delivery was fine - all of the items arrived as expected. The shipping number they gave me was invalid so I had to call up, and customer service tracked my item for me.

I told my friends not to purchase from the AA website unless they have seen the product in person.

I bought a pair of shorts online. They had a defect. They sewed fabric underneth the button making it almost impossible to button. I called customer service asking for an exchange. She said I needed to email a picture of the defect and she had to send it to another dept. to review it and they decide if I can exchange it or not. I never heard anything back. After a week I drove an hour to a store and exchanged them. I emailed them letting them know but still no response. I wont buy through thier online store again.

I love American Apparel. Their jeans fit like a dream, but, the fact you can get all their stuff delivered to your door, definitely sounded too good to be true. I ordered two pairs of easy jeans, which came to exactly £132, which, i evaluated as being worth it-since i love the pair i own already. However, when i went to purchase them online, i was halted by a notification on the page stating that, 'your order cannot be processed.' i perceived this as being a floor in their computing system, as i had both the money, and a working card to afford this order. I tried again, and again, but received the same notification. I eventually gave up, realising that it just wasn't working. A few days later i received a call, followed by a letter, from my bank. They stated that there has been 'unusual activity' on my card. I realised, with a little information from my bank, that they were all purchases off americanapparel.com. I'd been charged three times for my 'failed' payment, which resulted in me paying out a total of £392 along with random and unnecessary charges of £1 from american apparel in-between. I checked my email, but there is no record of any email saying 'we have received your order' ,or, 'your order is on its way' since contacting the company, i have received no response and no refund, leaving a big sum of £395 (including the £1 charges) from my account. I have, longer than a week onwards, received nothing from american apparel

I suggest that if you want to buy from here, buy from their shops, NOT ONLINE, it's not worth the risk, nor the burden-horrible company.

I bought a groupon for american apparel with an american express gift card I received for christmas. I bought $80 worth of clothes and was given a tracking number that was completely invalid. Three weeks after ordering, I contacted customer service who gave me a different tracking # and told me my package was delivered by USPS. It was not delivered. I never received it. Instead of offering a solution, they told me they were not responsible for lost or stolen packages and to call my post office! How about a "sorry, we can offer you this..." For such a large company you'd think they could afford to offer an incentive after such a bad experience. I used a gift to purchase their clothes, and I promise I will never purchase anything from them again.

HM is an every girls dream type of shop. The shoe quality is awesome, customer service and shipping is great too. Definitely cant beat there prices, I find myself on that site every day its soooo addictive!

Avoid this company !Arrogant dismissive customer services. I complained about garment because it started to fall apart after a couple of months of wear,I was refused refund or exchange. They attempt to intimidate complaining customers by threatening to file a police complaint if they continue to call.This is a tactic which according to the police has no basis and should be ignored.The matter is now with Trading Standards.

The company has many lawsuits against them,I read in Wikipedia including SEVEN from sexual harassment.

The way this company treats its customers reflects the rotten culture within. Do not waste your money on their overpriced poor quality products.

I ordered a dress of the American apparel website. I got an email saying it was a 'backorder' as it was out of stock and it could take 2-3 weeks to ship. As I needed the item for the next week I gave feedback on their website explaining how I would need the item for a particular date next week. I got a reply back saying I could either cancel the order or wait for it to be delivered in the next 2-3 weeks. I proceeded with the order and the item arrived 3 days before the date I had told them that I needed it for. Excellent service thank you American apparel!

I ordered some thigh high socks from AA when they had the 30% off sale. After my order arrived, I received an email from someone called James on the 1st May telling me that one of the colours had ordered had sold out and he gave me the option of a replacement or a refund. I replied to the email on the 5th if May staying that I would like to get a refund. Since then I have not had any reply from AA despite sending several emails, submitting an online enquiry and messaging them on their Facebook. And now after sending my latest email, nearly a month later, I get an automated reply from James staring that he no longer works at American apparel and that I should direct my enquiries to another guy who I assume is his successor. Whatever happened to customer service and handing overcurrent issues to the next person? I just want my money back and am sick of dealing with this crappy company.

Great products but terrible online purchasing experience - unpredictable yet expensive delivery, and poor returns policy - be sure to check you can return your item at all!

Ignore their estimated delivery dates online - if its anything urgent, just go into the store. If it's not urgent then I guess it's not a problem.

I was told a date to expect an item (a gift). It didn't arrive that day or the next, spoke to customer services who couldn't do any more than say all shipping dates are estimated and that's that.

AA need to elarn from the likes of ASOS* - always quick and cheap delivery with free reutns, exactlyw hat you need when buying clothes online.

*ASOS stock a lot of AA so try use them rather than the AA website.