EDF Energy Gas

Truly regret joining EDF, absolutely despicable company that do everything to protect themselves and their greed shareholders.

They abuse vulnerable customers, lie and cheat them out of their rights given by the government.

They have no transparency and truly thick staff in complaint handling. Or mis handling.

Report them to ombudsman for the hell of it and take legal action to get your rights. .

Leave while you can as they will sham you out of money .

EDF does not deserve any star!!!! the most terrible customer service you can imagine. We have pay as you go meter with the account set up with direct debit so we shall never experience supply cut. It never works properly so I've had to manually enter the 20-digit UTRN number every time we top up.

Sadly, we have been left with no gas five times in this winter only because their system fails to generate UTRN number. They took the money ( £100, £200) from my account on different occasion and then cut the gas! we have children at home, but they don't care.

We have been trying to switch from top up meter to monthly credit for the last four months. The smart gas meter does not switch over but no one in EDF understand the issue or even try to find a solution!!! I am afraid I must call it useless and carless system!!! they keep changing the account from top up to credit and from credit back to top up meter! every time I have to call and stay in long queue to explain same story to different agents who are spread around the globe!

For the sixth time this year we have been left with no gas tonight!!! I called them this morning to top up, but their agent said you are no on monthly credit and no need to pay in advance! I explained the issue we have had since November, and she said leave it with me and I will call you in two hours to review the meter situation. She never called me back and I'm not surprised because they only seem to be caring if there is an automated feedback link generated and they want to avoid receiving negative points! Story short, when I came back from work, I realized that boiler is off, gas supply is cut and their office is closed until tomorrow, What am I going to do tonight with no other source of heating and considering have children at home! I have tried every contact number associated with EDF and none is responsive.

NOT recommended and will suggest do not even think trying EDF as you will regret very soon.

I decided to change my supplier from edf to sainsburys back in may.I paid my quarterly bills(elec and gas)and started the process.What a nightmare it has been.The electric went through as normal in June and everything seemed fine.Then Edf decided to block the gas.They even said it was due to an outstanding balance owing.However my balance was nill.Every day since May the 18th I have been on the phone to them to ask what the hell are they doing.Now they say it will be august before its transferred.I just don't believe them anymore and Im out of pocket all round,due to not having a discount on duel fuel.

I changed supplier in October last year and they made such a mess of the gas account after i sent them a final reading. Tried to charge me about an extra 90 quid. Eventually got that sorted but now they say i owe them money.

The property they were supplying gas to i sold in January which makes it even more amusing.

Please if you want to keep your sanity avoid using this lot , unless you like being put on hold for one hour and 8 minutes, Yes i kid you not.

If you do not use a lot of gas or electricity consider a company which does not charge standing charges because you end up paying much more for that than for what you really use.

Avoid EDF like the plague, customer service is terrible!!!

i have been with edf just 2 months in that space of time they have taken over the wrong house, due to an error of EDf energy agent, and then i was messed about with regards to trying to actually have EDF energy supply the correct house (mine!!!). I used up £15 in les than 2 days, due to them messing up my tarrif, i have honestly never ever in my time of having gas companys supply gas to me been messed about so so much, the call center agents WILL tell you what ever you want to hear :/... they have poor communication skills and overall, if you are wanting a good gas company worth youre money and time ( which i spent most of 2 months on the phone to EDF)i would reccomend EON. EDF are indeed the WORST comapny i have ever been with and i for one do NOT appriciate beng lied to, being ripped off when i pay my bill. So just after 2months i am now switching back to my old company, a company i would swear by...EON

Have been with EDF Engergy for years. Just got new bill showing I need to pay two standing charges because I have 2 meters in house.

Have two meters for year which is a fact known to EDF in the begining. They changed their pricing policy starting to charge customer daiyly standing charge.

After complaining, they agreed to waive one charge and send electrician to remove one meter. After waiting for months, now they said I will have to get private electrician to it. Their electrician just go to cut the supply to the meter.

I wouldn't have spent pence in this issue if it had not been caused by their policy change.

No fairness at all!

They do not answer the telephone unless you are prepared to 45 minutes. They ignore complaints & emails. They are simply awful. Please avoid.

I switched around eighteen months ago to a 'pay by Direct Debit' account for both gas and electricity.[Online S@ver v7]. Before that I was with Southern & Scottish, whose service I was quite happy with, but a leading online website advised a switch to save on the bills.

EDF have still never sent me a gas bill, despite several contacts via their website AND written letters, to which I have received no replies or even acknowledgements! I see this has affected others, so its either a dire fault in their system or a very dodgy legal ploy.

The elec billing on the other hand seems OK.

It is true that their website is fiddly to use. It is not user-friendly, and times out very quickly, meaning in a single session you often have to log in two or three times.

The customer service is absolutely terrible. Like I say, you can send letters and they seem to disappear into a black hole. Emails via the website also go unanswered and unacknowledged. On the phones you will normally be kept hanging on the line for 30 minutes or so before the call is even answered. I suppose this is one way of reducing customer complaints! To be fair the call centre staff speak perfect English (it's probably in UK, which does help communication) and are trying to be helpful, once you finally get through.

What really takes the biscuit is how they allow positive credit balances to build up (that's you, the customer, being forced to lend them your money). This was an aspect of the direct debit pay scheme I didn't know about before I signed up. Because you can't easily communicate with them to resolve it, it amounts to a type of fraud in my non-expert opinion.

Part of the trickery is billing period. Bill period appears to be completely random. Looking at each of the periods I have been billed, the complete list is as follows: 4 months, 5 weeks(!), just under 3 months, just under 3 months, 9 months! Probably intended to make any meaningful assessment or comparison with alternative suppliers so difficult I wouldn't bother.

Two examples of their abuse of credit terms:

1./ I have a printout from when I signed up, saying a 'cash-back' payment of £100 would be made within 3-4 months in return for switching. It actually states in black and white that this will "either be credited to your bank account or a cheque will be sent". It has been applied instead as a credit to my EDF account, and all correspondence on it has gone unanswered. Is that a lie or a damned lie?

2./ Recently my account had reached nearly £700 in credit, then they took that 9-month bill and it is still nearly £400 in credit. But get this, they also said my DD had been reassessed and the new payment advised is a whopping 40% *increase* on the old one. !WHAT?!!!! Apparently though the reason for this is the gas bill which has never been assessed but is being 'allowed for'.

I think you can see the picture building up here. I am, needless to say, absolutely disgusted with all this. The latest half-hour wait on the phone finally produced a promise that they would sort it all out 'within the next few days'.

I should probably sue them as well. If I was not so busy I certainly would!