National Plastics www.nationalplastics.co.uk

I recently placed an order at the value of nearly £800. The company claim they will deliver within 10 working days. So I waited for 10 working days to receive shipping confirmation or delivery. I got nothing, so I called, they don’t answer, so I emailed. They finally reply and claim that one part on the order was not available, so wanted to ship without it. This part was a crucial piece and matched others in the order, so I suggested the give me a alternative size, I even gave them part numbers to make it easy. All I got was a no stock, and disinterested response. No attempt to resolve the issue. So eventually after 3 weeks I gave up and requested a refund. This company are a joke, no contact, no customer service!

Ordered £250 worth of soffit and fascia boards. First they delivered the wrong coloured fascia boards as well as completely different shade of H trim to the soffit board colour despite supposedly being from same manufacturer and same RAL. They then send out the correct coloured fascia boards but despite advising I am not available to take delivery until after a specific date, they still send it out. The courier firm they used threw the fascia boards over the gates (and without a signature) so that they lay in a bent angle for almost a week. Contacted them to advise this was the case and offered a replacement or 20% refund for fascia boards. Reply back to say I will accept the 20% refund and to follow up about the H trim as issue not resolved. Three emails later and numerous voicemails left but no-one returning my calls. Ringing their sales number just rings out to their voicemail.

Waited over my 7 days for delivery. One piece brokensent pics straight away. Emailed and phoned every day .always and machine and never a reply from email.been over a week trying now and no response. Was value for money but as broken not value any more.wpuld rate below 1 but 1 the lowest

National Plastics Ltd. have failed to deliver goods 2 weeks after order despite 3-5 day deliver timescale. Despite several emails to National Plastics Ltd. they have failed to respond to emails. I would not use National Plastics Ltd. again.

I purchased cladding which when arrived was faulty. It took me 2 days to be able to speak to someone about it and was then told they would not refund me. Stay away from this company, they are operating outside the law in terms of contractual obligations to customers.

I ordered bathroom panels online from this company and confirmation email stated 5 working days, i booked day off work on 5th working day, my order did not arrive. I contacted customer services numerous times, phone line was going straight to answer machine, i left messages with no reply. I finally got through to lady who said my order would be with me the next day. When the order finally came 4 out of the 8 panels were damaged,again i tried to contact customer services but had no joy. Would not buy from this company again.

Try phoning this branch you can't try email to head office no reply from there help line not happy!!!

I ordered the continuous Dry Verge system which included a couple of straight connectors I need. The company quoted a 7 day delivery time which suited, with free delivery. However nearly 2 weeks later I recieved an email saying that due to staff shortages they were running behind on orders and there was a delay. I tried to contact the company but you cannot get a reply on the phone and they do not reply to messages and emails. Having sent a complaint email my items turned up a week later but they had not sent the connectors but two ridge caps instead. I again tried to contact them but recieved no reply.

I went into my local branch who were more help and mannaged to get hold of the on line base in Gwent. The person on the phone was sorry and said he would send the right connectors. Sure enough within a few days a package arrived with two connectors. However they were the wrong size so I have been trying to contact them ever since to sort it but have had no luck... That was a month ago and I'm still waiting for a reply. I've found another place that stocks the system and sorted it today.

My advice for using this company is go into your local depot but if it isn't on the shelf don't order it go elsewhere!!

I ordered with National plastics basically because of the price. Delivery times are not brilliant, mine took 2 weeks and delivered by Tuffnells undamaged. It was for a semi detached bungalow, guttering and downpipes which I did myself in a couple of days. It was all floplast materials and exactly the same quality which you would buy from anywhere else.

ordered black ash facia and soffits, delivery time is terrible 7 days any other firm ive dealt with half of that, came all damaged have continually phoned emailed left messages no reply 3 weeks been waiting for areply avoid at all costs bad firm no excuse for this, are one of the cheapest, but the worst