Reader Offers Ltd

Have found ROL very helpful. We cruise about 7 times a year mostly booked with ROL but sometimes with other companies. Never had any complaint with ROL service everything arrives on time. The only thing I would complain about is the final payment. We have a cruise booked for 11 December 2019 and ROL want the final payment on the 8 August. I find this really unacceptable as the person who we have booked with does not want the final payment until 6 November, so ROL have our money for all this time why?

I booked a cruise with ROL which I later had to cancel due to an unexpected medical condition. They were always prompt in the booking process and replied quickly to an small query I had. After cancellation they were very quick to refund all monies less deposit ( which I expected|) Cannot fault them

We have used ROL lTD twice. The booking process is generally fine. This time however we had to raise several complaints after a Seabourn cruise.

We asked for comments from ROL but they just forwarded our complaint to Seabourn. The reply from them accepted that standards we quoted were unacceptable and apologised for them. They offered future cruise credit by way of compensation at £500 each.

That is not of any use to us and we again sought cash which Seabourn has again refused to provide.

As our agent we would have expected ROL to act on our behalf but they have not.One assumes they are trying to protect their relationship with Seabourn rather than their paying clients.

Once we had booked we found that we had to do everything ourselves even printing off our own luggage labels! After our cruise we were taken to the airport 12 hours before departure. We thought we had booked a 14 day cruise and it turned out to be two 7 day cruises so entertainment, etc. all repeated second week. After cruise I contacted them about problems but totally not interested and said it was the cruise liners fault.

Just had a brochure for some lovely cruises, inside page states wonderful reviews of how ROL helped recent passengers on collapsed cruise company to get their money back. Not me, I am still waiting, been nearly 3 months now. Last heard from ROL on 15 Feb stating 'great news refund is on its way. Not so, each time I contact claim company, (last time 10 days ago) l am automatically told that I will get a response in 30 days but don't want a response I want a refund Not holding out much hope for refund soon

We were victims of the collapse of all leisure travel who controlled Swan Hellenic and lost a cruise to the Cape Verde Islands in Jan 2017. This was booked and paid for via Reader offers.

The company was unable to provide any alternative cruise/holiday to cover the same period. They promised a dedicated help line for those who had lost their holidays, but all it turned out to be was agents who wanted to book you on to another holiday at another time starting from scratch - no discounts and no transfers.

They did not have any idea how the ATOL forms should be filled in, and could not answer questions.

To cap it all, a few days after the cruise should have returned, we received a letter telling us how much we had enjoyed the cruise and would we want to fill in a customer satisfaction form. Clearly their customer service is disconnected.

By the way, they are charging 2.5% commission for using a credit card.

We HAVE BOOKED A CRUISE TO aUS/NEWzealand and I really believe that i could have booked everything myself. There is no after sales service, you have to book your own excursions, your own seats etc on aircraft. Having paid over 8000.00pounds over 2 months ago our airline has not received the payment and therefore we cannot book our seats. This means the best seats will have been allocated by the time we can choose. Surely this is something we are paying Readers Offers to do. As we still have not travelled it will be interesting to see what happens with other details. I wish that I had gone to a local travel agent who would have done all the leg work for you and saved all this frustration before the trip.

We booked a trip to South Africa advertised in The Daily Telegraph by Reader Offers Ltd. (“ROL”).BA bounced us off the return flight from Jo’burg to London. ROL, as the booking agent, failed in their duty of care to help us gain compensation. The BA customer complaints department deny responsibility claiming they had booked us on a KLM flight. This was untrue.BA admitted failure by their staff to inform us of changes to our flights to avoid compensation under EU rules. Should the Daily Telegraph be endorsing such an advertiser? Do they carry ROL adverts purely for commercial gain without regard to the service subsequently provided to their readers?

Do NOT book with this company. We booked this cruise early in the year and paid our final balance on 5th August.

They sent a receipt by email on 15th Sept and enclosed an itinerary. There was no mention that there was a major change or indeed any change to the booking. On reading through the details we noticed that the airport had been changed from Heathrow to Gatwick. When we queried this we were told although they knew this back in July they didn't think it was important to tell us until we had paid the balance. Although this was not what was booked their attitude was that they had our money and could do as they pleased. They were not prepared to offer any assistance or help with the extra costs involved. Forewarned is forearmed DO NOT BOOK WITH THIS COMPANY and it is such a pity they are still advertising and trading

We had always said we would only go on a cruise to a place we otherwise would be unlikely to go to and hence booked to visit Antarctica on the Celebrity Infinity, booking almost as soon as the details became available- late 2014. for the cruise from which we returned this week (Mar 2016)

The Celebrity Infinity experience was one we thoroughly enjoyed.

However, given that it was our first cruise we had a number of queries and we emailed Readers Offers having given up on getting through on the phone. We were promised a reply in 72 hours. Two weeks later we had heard nothing and hence resorted to sending a letter of complaint.

We received a letter of apology saying they had faced unprecedented demand, an excuse which does not even merit the term flimsy.

To be fair when we then sent a further couple of minor queries they responded quickly.

We decided to see if we could get an upgrade. It took ages to get through on the phone. Eventually I was told I would be put through to the concierge but I may have to wait- they were right and I gave up.

I tried the following day and this time got through in less than 10 minutes but on being put through to the concierge got no reply and was told to leave a message and one of their staff would get back before 5-30- we waited by the phone and no call was received.

However, the most infuriating part of their offer was that we had to fly from Gatwick. Never having been on a cruise before we assumed all the British passengers would be flying from Gatwick (To Madrid) and on to Buenos Aires.

It turned out that hardly anyone flew from Gatwick and some flew via Amsterdam, some via Paris and some direct from Heathrow using BA.

Our nearest airports are Manchester and Liverpool and we could have linked via BA to Heathrow or flown direct to Madrid using a budget airline.As it is virtually impossible to fly to Gatwick from Manchester we had to pay over £200 in train and taxi fares for the privelege of flying from Gatwick, thereby adding several hours to two already lengthy journeys.

So to sum up cruising yes,given the money you spend Readers Offers NOOO and if you want to contact them invest in a pigeon.