Fleetway Travel - www.fleetwaytravel.com

Holiday cancelled on 17th March but total refusal to refund money or issue credit. Eventually after lots of attempts to contact them they now tell me to use insurance claim. When that fails they will consider a credit note. No attempt to follow the LAW and repay money owed for a cancelled package.

Avoid these illegal pirates at all cost.

No refund due to CVD 19. Eventually got my full credit via dispute form via credit card. Will NEVER deal with Fleetway again Customer Dis service is supreme Once bitten -- twice shy applies AVOID.

Our holiday with Trailfinders was refunded 100% no problem. Fleetway are nothing but hassles yet have £6m in reserves according to Companies House last 2 years accounts. They deserve to go bust.

This Company cancelled our holiday by email a month before we were due to travel (not till 25 April) due to Coronavirus. Fair enough. However, they referred us direct to our Travel Insurer. I believe this breaches the Law. Our money - paid to them only last month, will not yet have been paid on and should be held in trust. Our options - under their own Terms & Conditions (our contract), industry guidelines and legislation should include a full refund. Try to contact them - impossible. Emails also ignored, no paperwork (e.g. cancellation invoice) provided. I appreciate this is an unprecedented situation, but other Companies in the same situation are complying with their obligations and not exacerbating an already fraught situation for customers. They don’t deserve to survive this crisis - and I suspect bankruptcy will Ultimately be declared and all our money lost. Then they can open up under a new trading name. ABTA are a waste of time - see their website - they are also uncontactable. DO NOT BOOK WITH THIS COMPANY.

It's true you can only judge how good a company is when something goes wrong, this is certainly true of Fleetway our holiday tour of Jordan was cancelled the day before we were due to leave, at which point it was too late to rearrange so we asked for a refund, this was refused despite numerous emails and phone calls to their sales team all we get was a possible offer of a credit note. We asked to reschedule 2 weeks before the FCO advice not to travel was issued and were told no even though i'm sure they were expecting the worst due to Corona Virus. Had they offered a credit note at that point we would have taken it, having witnessed the current shambolic situation at Fleetway I would not be surprise to see the company fold along with our £4000, you cannot EMail anymore and the phone lines just ring out until you give up. If they survive DO NOT BOOK WITH THEM as in a CRISIS they are invisible and don't deserve your custom

Fleetway cancelled my weekend in Budapest and sent an email saying "contact your insurer". No offer of a refund of my £1,400. After numerous attempts and hanging on phone eventually spoke to someone. After pressure,rep agreed to look and see what alternatives were available. Promised to get back to me. I've heard nothing, and can't get hold of them. Website shows "error" and phone rings and rings and then shuts off. Great customer service! Will never use them again - assuming they're still operating, of course!

WE HAD 4 PEOPLE SCHEDULED FOR A TRIP TO ITALY IN APRIL, FLEETWAY REFUSES TO REFUND OUR FULLY PAID TRIP. THEY HAVE PAID OUT NOTHING ON OUR BEHALF FOR THIS TRIP, AIR, LODGING, TOURS- NONE OF IT TOOK PLACE YET THEY ARE KEEPING OUR MONEY! THEY WERE DIFFICULT TO COMMUNICATE WITH EITHER THRU EMAIL OR PHONE CALLS, DIDNT ANSWER THE PHONE DIDNT RETURN MESSAGES THAT WERE LEFT AND SPORADICALLY SENT AN EMAIL WITH INFO. THEY KEPT ALL OUR MONEY AND DID NOTHING FOR US AND IM SURE THEY KEPT A LOT OF OTHERS TOO. WOULD NEVER RECOMMEND THEM TO ANYONE, THE DEALS MAY SEEM GOOD - BUT WTH IF YOU DONT GET THERE AND THEY KEEP YOUR MONEY WHAT GOOD IS IT? THIS WAS A ONCE IN A LIFETIME OPPORTUNITY FOR US AND NOW THAT THEY WILL NOT RETURN OUR MONEY, I KNOW WE WILL NEVER GET TO DO THIS AGAIN.

Fleetway, despite all the promises and T&Cs on their website, are trying to duck out of paying back for holiday cancelled by virus travel restrictions to Italy.

Easyjet will be refunding them when the flight is cancelled. The hotel advise me that they haven't actually been paid at all. Fleetway are merely referring customers to their own insurers despite their legal obligations under Package Holiday regulations.

It strikes me that they are trying to make money out of the Covid19 situation.

ABTA complaints procedure requires that Fleetway have 28 days to respond to complaints by which time the accumulated refund claims will be substantial and land at ABTA's door and Credit card companies whilst Fleetway owners could disappear with funds.

Dont book with them

Nonexistent customer service

Omg, they stole my money and did not provide me with a trip. Covid 19 caused my trip to be canceled. They are not responding to my emails so i am out all the money. I cant even say they have poor customer service, their customer service is nonexistent.

One star is too many

If i could rate them zero, i would. One star is one too many. I have received almost nonexistent service from customer service. I have emailed and called several times since united cancelled flights to italy. I have not received any callbacks and not had information passed onto the relevant person. They are refusing to refund my vacation money following government banning travel to Italy and united airline not flying there. HOW CAN I GO TO ITALY IF UNITED IS NOT FLYING THERE? This is considered as a major cancellation reason in their terms and conditions. They are violating their own terms and conditions with a 'because we can do what we want' attitude. They offered our group of 4

a credit note for 2 years or claim through my insurance. Well we cannot travel again as a group until 2023 and our insurance claims the corona virus is not a valid reason for a claim. I am contacting small claims court and researching other avenues to try and get our almost 8000dlrs refund. DO NOT USE FLEETWAY.

Awful service from the management and customer service teams. I have requested their complaints procedure 4 times, not received any callbacks and not had information passed onto the relevant person. I have chased via email and phone constantly. They are refusing to refund my holiday following government advice not to travel to Italy. This is considered as a major cancellation reason in the Terms & Conditions. They are violating their own Terms & Conditions with a 'because we can do what we want' attitude. They suggested that I have a credit note for 2 years or claim through my insurance. I have raised small claims for court to get my money back and lodged a formal complaint to ABTA to investigate further.