Holiday Resort Unity, Brean Sands, Somerset

We stayed for the weekend our caravan was platinum, it was grubby and tired. No information to use any of the electrical items no WiFi password had to ring office. The mattress was cheap and very uncomfortable. I emailed office before we left to find out about the swimming was told to buy online, they didn’t mention we got free passes as we were platinum. The activities were very expensive hard going for a family. Shower, towel rail was all very wobbly will probably come off the wall soon.

Wardens very helpful we were touring pitch not. bad near toilets as requested but although we have been coming for 25 plus years notice definite decline.. weaned in September as we have before most venues were closed except for weekends and market days so no meals even the chip shop closed just Chinese open and that was ordered on line and had to be collected.: so. don't come in September

We won't be visiting again lost its charm and not worth the long trip down to Somerset for.would have liked to have been made aware that everything is closed except for W/E. Ould have saved myself the trip.

Awful site, outdated and dirty and full of drunks. Caravan was dirty and full of mould.

Well having read a real mixed bag of reviews on here, I thought it was going to be an interesting break. Unfortunately, only the terrible seems to have summarised our experience.

Firstly, bear in mind the entertainment pass only allows you access to the one main venue. The funfair you get VERY little discount off, and the swimming pool is still over £4 per person which most other parks offer free.

The service we received was pretty poor, and despite some staff being friendly and stating they were only trying to help, they did very little helping.

A few keys things we found out the hard way...

1. Although they advertise, quite heavily, that there is late night karaoke from 11pm, if you go down there after 11.30pm you wont be allowed in. We arrived at 11.40pm to be told that although they didnt close until 3am we still would be allowed in - never known a camp-site like it! I should clarify this is not mentioned anywhere other than a small poster INSIDE the venue, which you can't see if you aren't allowed in.

2. There seems to be very little management around to deal with issue. We dealt with an incredible rude member of security but no one could act on it.

3. If no one in your group is over 30 then you will be asked to pay a £20 per person security bond - in addition to the £50 care bond for the caravan. Although this is all refundable, its still quite an expensive and in my opinion discriminatory way to start a holiday.

In summary, whilst the accommodation is lovely (even though we were close enough to the club house to hear all the music, rather loudly) the service is quite poor, and there are more rules on the site then anywhere else we've stayed at. We personally will never revisit and I'd advise you really think before booking! We've done the Pontins next door and whilst the accommodation there was really bad, the staff and service made it much more bearable than this!

We are currently camping on brown field , and the attitude of the staff here is terrible . I have never been to a campsite like it , we will not be returning here , from the moment we arrived there was an issue with the wardens attitude , we declared the tent size on booking but apparently it is an issue .

SEriously reconsider coming here , your children will be addressed rudely ( not doing anything wrong apart from playing ) ... You will get attitude ..... It's like being at school ..... It's ridiculous .... Not worth even contemplating coming here .

Arrived day one told to move van 1/4 mile away from yellow to red field, there was plenty of empty hard stands opposite us, so parked the van in corner out of way but was threatened with security that they would move it and charge us if we didnt move in an outragious manner. there were vans every where else on the grass in view of toilet block.(i took photos to show)

my daughter in law parked on dry grass to empty the toilet in the elsan point and was again shouted by warden to get off my grass and then said to her oh your the one with the van, which belonge to me, nothing to do with my daughter in law, i thought that was out of order.

if it wasnt for the unfriendly warden holiday would have been ok, also we paid extra to stay the last day till 4 oclk but was awakened by noisey grass cutting machines at 8 oclk in morn and went on till we left at 3.30 feeling totally exhausted as couldnt enjoy last day.

Last night I booked a weekend at this park and paid £125 today I received a phonecall informing me that the online price was incorrect and should in fact be over £300. I asked if they could honour the price but was told no this isn't possible. I can accept mistakes can happen but over £200 worth is unacceptable most places honour the booking so I was disgusted this wasn't possible especially as it is only 5 weeks until my break and I paid in full when booking. Just hope my refund now goes through but I will not book with these again. The price you see is NOT the price you pay.

just back from a wonderfull 4 night stay and had a brilliant time. First i must praise the friendly staff who was very helpfull. We arrived very late on the sunday night and the security man was very helpfull in finding the keys for the caravan and giving us general information about the camp and surrounding area.We private rented our caravan and found the caravan immaculate with a enclosed garden for our dog.All the other caravans around us all seem in good order and the grounds was very clean and well looked after. we used the indoor swimming pool which was full of people having a good time and i loved the fact that the swimming pool floor was cushioned. changing rooms was clean.we did use the club house, it was out of school holiday time so a little quiet but we loved the comedians on the monday night, very funny. Also would like to say a big thank u to Amy on the reception who took the time to write down the directions to chedder.

we booked this caravan direct with the owner through the internet, we needed a van for a couple of nights to go and pay our respects to our Dad that died last year 27/07/11 and his ashes are scattered in brean, we 1st experienced problems when the owner of van 116 said we booked it for 3 people, which we had not, then she texted a couple of times to tell us to make sure it was clean,we always leave as we expect to find, ok the caravan is dated and seen better days, and we were abit disappointed at a cost of £200 for 2 nights plus £45 for passes which we had not intention of using, but thought we'd make the best out of the situation, on returning to the van on the 1st evening, we turned the bedroom light on and it blew the fuses, we tried the consumer box but to no avail, we ended up having to text the owner who even then tried to imply we had done something wrong.... the outside box had fused and maintainance got it sorted, on our day of departure we cleaned the van so it was spotless, washed the table clothbecause i had spilled a small amount of coffe on it, and really we expected to have trouble just because of the way she had seemed to be, i was going to take photoes as we left and thought don't be silly, but now wish i had..since returning we have had a phone call, very heated call stating we had put 2 cigarette burns in the table cloth, none of us smoke and i know there was not, there were 2 marks on it that would not wash out and as far as we knew they were there before, she has verbully chastised my mother over the phone, especially when my mom is still grieving and we would not rent this caravan again if it were the last 1 in brean, so Lisa caravan owner we know the truth..why lie????????

stayed at unity for the last 4 years never had no problems clean tidy staff very friendley indoor pool very good outdoor pool under construction shop was always fully stocked takeaway was really good would recommend it