Spoiled Brat - www.spoiledbrat.co.uk

Refused a refund despite delivering a broken item. Rude in her email responses, passed the blame onto me (?!) and tried to play the victim as a small business. Not the paying customers concern I'm afraid.

Go somewhere else !

Ordered a few times now. Each time delivery has been quick, clothing is great quality with good materials. Great Customer service who are quick to respond when needed

Fantastic customer service

Couldn’t be happier.

Answered all my emails quickly

Ordered a wildfox tee and ragged priest dress. Mega quick delivery. My dress didn’t fit unfortunately but the staff made it so easy to send this back & issue a refund within 2 days!

I ordered a jacket from this company and paid £2 more than standard retail price for the jacket (£2), and £9.99 to have it delivered by Royal Mail First Class tracked.

I received the wrong jacket, and that too, 6 days late. I informed the company and opened a paypal dispute.

In the paypal dispute, they gave me a tracking number for HERMES and did not respond to any of my questions as to why it was late, and why I was sent the wrong item.

I then emailed the company for the 3rd time, who the owner then stated she had sent me an email before "and it could have gone in my SPAM box". No, I never received.

The owner then apologised and said she would refund me, and provided me with a returns label. Cleverly, the company have a "you need to upgrade this with a tracking number " as we cannot refund any items without a tracking number.

I am so disgusted with the ethics of this company and i highly warn everyone else to stay away. I thought they would have atleast refunded out of kind gesture, seeing as the mistake was THEIRS and not mine.

Awesome website which provides excellent service and love all their brands and products , I shop here at least once as month and have done for at least 3 years! Can't get enough of wildfox!

The customer service was really helpful and answered quickly. My order was dispatched same day and arrived with me quickly, nicely packaged and a free hairbrush! I have made 3 orders so far and love the product, it saves me importing these brands from the usa as the import duty fees are ridiculous!

Love this store , have been a customer for 4 years & find they go out of their way for me. They always have a brilliant selection of new clothing , cool brands and great sales and discounts. Delivery is always quick, usually with a few freebies (hairbrush & sweeties!!) feel really bad about these bad reviews - they are a lovely bunch of people who I have met at their pop up shops quite a few times , people only use these sites to say bad things which is why I felt compelled to come On and be positive & leave my real experience

I ordered an item off the site- at no point during the purchase process did they mention that the item was on back order and not currently in stock. It has taken a month, way to much back and forth and no action or refund because they were having trouble with thier PayPal. I'm sure they still managed to take people's money out. PayPal not working is not even a thing. I could go into the ins and outs of it all but it makes me to angry. Basically just read the other negative reviews- I have had the same experience. They are disorganised and it's infuriating. Save yourselves the frustration. I still haven't received my refund. They are a nightmare.

I ordered a month ago from this website I have not received the goods I ordered so I asked for a refund which I am still waiting for this is the worst company I have ever dealt with and would not recommend it