BT Business Broadband www.btbroadbandoffice.com/broadband

Usual BT performance. I've lost serious chunks of my life to BT's incompetence. This is just another nail in the coffin.

Over-promised and under-delivered spectacularly!

You will enter the call centre circles of hell very quickly with this one, which drains the life out of you completely.

You will be needing it after you have been misled, misquoted, ignored and generally given the run around by the call centre staff. I only wish there was an option of less than 1 star for customer service - same for business integrity.

Probably best to just bin the router and cancel the contract as soon as you get it - cut out the middle man and 14 days of hell!

Don’t know what they are doing - if this was a commercial company it would have gone bust many years ago - must have the crown as the worst company in the UK. Foreign call centre who have no connection with your account, promise to sort your problem and then 2 days later restrict your service. A company of arrogant idiots who just don’t care about their customers. Please uk government - break up this useless company

Honestly the worse people to work with. The call centres are useless , with people who don't even speak English. And to resolve a matter has taken me months. I will never be using your useless services again.

Business? What business?

Status summary In progress

Order placed on 08 Jul 2013

Reference VOL012-78150814854

Description

Today is 29 July 2013

Stuck in the system somewhere, 21 days wasted awaiting, and nothing...

Imagine what a joy awaits me in the future with Business BT

Boy, Can't wait!

Called them twice every week,

first time took 20 mins to get to a lady, she could not find my order at all for 40 mins.

and now I called to cancel this nonsense, guess what?

Nothing happened... sure, love it

They are too big for business

But what choice do I have?

How can I begin to describe the horror that is a BT complaint? Think ringaround, being held interminably on the line, speaking to call centres all over the world, finally getting through to senior managers in the UK who have had very good 'dealing with a worked-up client' training yet have the authority to do NOTHING (and do it very well) and you get the picture.

Don't go here. Go anywhere else.

I suggest a carrier-pigeon. At least you can shoot it if it fails to perform.

Having contacted your reply centre no further information has been received. There appears to be a disinterest in serious problems arising and no answer is given.

BT Business Broadband

Here very briefly are the details:

* Router was sent 5 days late. My business was basically inoperable without broadband.

* Then router sent to wrong address with wrong name on it.

* I was told by O2 only BT could provide me with a static IP. Then I found out this was not the case. Then I was informed O2 are now part of BT.

* The customer support is shocking. Getting through to a human takes about 15 mins. Then you get told your speaking to the wrong person. Then you wait more. Then you get told you need to call another number or get passed to another department. This can go on for anywhere between 20mins to over an hour. You will also get randomly cut off.

* Some support staff are rude.

* I was told on a few occasions I would be called back. This didn't happen.

* The service is expensive.

* Billing is more complex than it needs to be.

The only plus side is once your up and running (if you get that far!) the line is fairly stable. If it does drop out though you won't get through to anyone who can give you and more info. Not even a recorded message.

Absolutely DREADFUL, agree with all previous reviews. Order has got "stuck" at every possible stage, am sitting with 7 BT routers no no broadband 2 weeks after ordering. Seriously reconsidering moving to another provider.

Our internet connection with BT broadband is generally not very fast. What is particularly bad though is their customer service. We have our phone and internet service with BT and I would have thought that for business customers they would aim to have a good level of customer service. This though is not the case. I am having to use their move service at the moment to move our business internet and phone line which is particularly dreadful (one department doesn't know what the other one is doing, anything takes them a ridiculous amount of time and misinformation is handed out time and time again). In hindsight I wish I had tried O2 who I use for my home service and who I have had better experiences with. BT do not value their business customers.