Barclays Mobile Phone Insurance

I've been a loyal customer for years and had the tech pack insurance. Sadly I had a phone stolen, and barclays refuse to cover it because, like many people, I bought the phone on ebay.

Their 'customer service' people are very unhelpful and refuse to answer any questions, instead merely telling me that I have to call likewize, their third-party insurance supplier.

Needless to say, I've cancelled my tech pack insurance and I've made sure I have no other barclays insurance products.

i have banked with Barclays for 15years and had their tech pack thorough all the years.

Barclays outsource to LikeWize who are beyond useless. I appreciate it’s not Barclays themselves running the insurance but I question their decision to select such a poor supplier.

Made a claim for broken phone screen, despite already paying £79 excess untop of my monthly premiuim of £14.50, likewize are requesting an extra £70 as they deem my phone huawei p30 pro as unrepairable. The fact that parts or a phone line is no longer supported shouldn’t be my responsibility as a customer to bear. that is why I have insurance, to be covered in mishaps. customers shouldn’t have to be responsible for this. An insurance provider cannot cherry pick and simply write off a phone as irreparable, wording stupid policies into the T&c doesn’t make it acceptable or justified. lastly the customer should have a choice in proceeding or not. I have chosen not to pay the extra £70 excess and likewize have marked my claim as fulfilled, wont return my £79 excess and had my phone at ransom for over 1 month at ransom.

the same phone deemed unrepairable has now been repaired for a fraction of the price by a mobile vendor.

The t&c has progressively got worse over the years. Offering very little but increasingly money grabbing. Of the several providers; lifestyle insurance to brightstar to likewize, this has been the worst. i cannot fathom why Barclays would associate or or choose to align with such under par organisation.

i am definitely taking this unto the ombudsman as such practices shouldn’t be allowed. claim no: 001F09A7

I have been paying monthly for over a year now, I’ve never made a claim . My first claim and won’t accept any documentation to prove phone purchase! Awful company! Do not waste your money

Been paying for over 8 years and now I needed a claim they dont want to sort it out and want stupid evidence that the phone belongs to me no matter what I provided wasn't good enough, wouldn't recommend to my worst enemy what an absolute waste of money all this time paying.

Joke of a company, been paying for the last 2 years. Needed to claim and now they want the device which I no longer have as it was destroyed plus £99 excess! What I useless service. Would not recommend, lesson learnt always read the terms and conditions.

Been paying for Tech Pack insurance for eight years, lost my phone and put in a claim. After two rounds of submitting documents hadn't heard anything for 7 days. Rang to find out my claim has been denied as the phone I purchased was £1,600 and they only insure phones £1,500 and below. I said I was happy to pay the extra but their T&Cs say that if it exceeds £1,500 it is not insured at all.

Tech pack insurance is absolutely no longer worth the money since they changed over to Lizewize as their service provider. It took me almost 3 weeks to get a screen repair on an iPhone. I currently have another claim outstanding for a water damaged iPhone. The phone was dropped in a pool as is full of chlorinated water. Water is inside the screen, cameras etc. Definitely not repairable.

Regardless, they’ve made me send it back to them to try to repair, I’ve been waiting for 6 days now without a phone and it still hasn’t been assessed. I told them when filing the claim that I’m going on holiday next week so will need a quick turnaround. Instead I’m going to have to buy a new mobile phone before going because the service just isn’t good enough.

Before BarclaysTech Pack changed service providers to Likewize it used to be brilliant. They’d have a new phone out to you the next day, and take away your broken phone at the same time. Now it’s just overpriced and offers awful value. I’ll be cancelling once my claim is settled

I'm irate with this company, useless service, poor customer service, even a manager call back takes them up to 5 days to be in contact with you, and when you talk to a "manager" your issue is not even near to be resolved. It's taking them 3 working days to analyze documents I could have attached while placing my claim, however, their system do not allow you to do so in any shape or form.

Absolute shambles! Phone screen smashed on a Thursday with the first available appointment for being fixed being the following Tuesday... fine, but when the repair service turned up he took the phone to his van, came back saying he hadn't got the glass in stock in his van and needed to rebook for the following Tuesday. A week and a half with no phone?! Upon calling Likewise they agreed to replace. Phone turned up the next day being a completely different colour and whats more, spent now 3.5 hours recoving my data with it turning off a fair few times by itself in the process, and now it simply will not turn on at all!

I have explained that I use this phone for work. I use android auto for my satnav throughout the day covering an average of 200mls per day, the camera for all work photos, email to send back to the office and multiple work apps throughout the day that I simply without my phone cannot do! This is not acceptable.

£14.50 to Barclays and mobile cover since I can remember, now into the 1000s for paid cover and I get sent a phone that SURELY should have been tested long enough to have noticed faulty prior to being sent out?!

Now the process starts all over again tomorrow!

I made a claim for a phone lost.. after 1 day , they asked to upload 2 documents, which I loaded in the same day.. after that pass 49 days and i still wait for an answer and they said to me each time when i make contact with them the documents still under review