Cyprus Premier Holidays

Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday.

Arrived in Cyprus to find out that not going to hotel that we paid for. Stuck in another hotel for 2 days. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. They think by offering half price next holiday is suffice. When you try to get money back under section 75, they fight you all the way. Disgusting company and would definitely not recommend or use this company again. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us.

just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie

Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier.

We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end.

We too booked a holiday in northern Cyprus through Cyprus Premier. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one).

What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. None of these we found accepatable. We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday.

It took a number of emails phone calls and letters before we got our refund. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. No reply at all.

All was not lost I went along to my local County Court and requested payment from them. This costs £30 but is added to what you are asking from them. Result, after the court served the papers on them they paid up in full, albeit with a snotty letter.

You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?).

Do not let this company get the better of you.

Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him.

Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less.

We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. We stayed at the Pia Bella, the hotel was lovely. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. I found this out by looking on this forum and contacted CP. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". I waited to hear form them for a week or so, and heard nothing. Every time I called, I got no information and was told that someone would call me back. They never called. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. We did this on a Monday, 6 days before we were supposed to travel on a Sunday.

We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed.

I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. The lack of communication from this company was appalling. I did all the chasing to find out what was happening. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information.

One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. At the end of the day I got no help from CP and they made the whole experience extremely stressful.

Dreadful - Not with a bargepole - do not book with this company!

Paid in full in April to go to Ercan. Found out via a friend that the flight company had gone bust. Still nothing from Cyprus Premier. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!)

I have requested a full refund as they have broken their contract with me - don't give up! Try your credit card company too for a refund

TO ALL CUSTOMERS OUT THERE

I would not recommend using this travel agent for booking a holiday.

Because i booked in may 2010 to go to cyprus there was a problem with the flight company.

So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later.

Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier

I will not be using them again.

WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE.

I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. I felt very confident with Francesca's handling of our booking. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. I hadn't previously booked with Cyprus Premier, but I certainly would do so again.

Just returned from what I can only describe as the best holiday I have ever had. We travelled as 3 couples and stayed at the Acapulco. Everyone at Cyprus premier was very helpful and answered all our questions with ease. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. The Hotel and staff were also very good. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends.... can't wait!!!