O2 broadband - www.o2.co.uk

I'd have o2 broadband for a number of years and it was coming across my previous five star review here which prompted me to update my review.

As per my previous 5 Star review I was very happy with the o2 service I was getting circa 2012 and early 2013. Unfortunately within months of the transfer to Sky speeds and connectivity had dropped noticeably. Drop outs and slow connections were the norm for quite some time. Service is now better than it was but is not at the levels it was when provided by o2 themselves.

Furthermore the billing at Sky leaves a lot to be desired, already having a sky package in the house you might think this would make things simpler however this is apparently not the case. Given how many people must have been in the same situation it was odd that whenever I had to call Sky up about this it is like the whole thing was a surprise to them. In the end I had several months of being overcharged with incorect billing and now, for some reason, have three different accounts at Sky as they were unable to merge/delete the ones they created in error.

Also since Sky took over I have problems emailing people who are also Sky customers. Looking at the error messages this is because Sky filters are judging its own servers as 'known for spam' and bouncing the emails. Apparently this is a known issue with Yahoo who Sky use to run their email.

All in all I would not recommend as it is second tier service and the support provided is limited and costly to contact. I'm sorry o2 sold the business to sky.

I Spent £41 on thier Huwei mobile broadband dongle with 3GB of date the downloads were quick all seemed well the only problem I watched one small not HD video on youtube for abour 5 mins then searched the the weather, recipes, etc and in 1 and a half hours my date was gone £41 worth of investment in my being able to enjoy the internet went up in smoke. 02 charges 20p per file per minute or whatever Beware, am now going to giff gaff or some one else I thought the dongle plus data was going to last at least 3 weeks as used to be when I was with 3 until they started to have problems with their data counter. How can 3 GB vanish over uploading ordinary web pages so quickly. Should have said on packet how they charge you for the 3Gb by the way this was not 4G speed either. My phone is with them and that has been good but am walking away from this!I feel ripped off and dont want to continue now either with their mobile phone service.I always thought they a better company!

I'm sick of O2 so I've had to change to Vodafone!! Staff are rude in call centre and worst of all I never ever get a signal regardless where I am! Complete joke tbh.

I don't understand some of the bad reviews o2 get, I've NEVER had any problems with them, you get what you pay for with o2. The broadband speed has always been excellent, it's cheap compared to a lot of broadband providers and the customer care has always been there for me. Cant fault o2 in any way, only praise for them :)

Provided a very good service to me and I just renewed my contract with them for another few years.

Provided a very good service to me and I just renewed my contract with them for another few years.

I have been an o2 customer for over 10 years and have never had any issue with the service.

On occasions when my phone has been lost or stolen, it has always been dealt with quickly and professionally.

I have to say i'm quite happy with 02! My whole family uses it and I'm quite haüppy to recommend it to my friends as well!

Rang o2 in May to cancel my O2 Broadband and phone package because Sky bought them due to bad experience with Sky service in the past to which they sent an email June " Sorry your leaving moving your broadband home phone to another company ... " .

Yet now August 31 2013 they still send me an email monthly invoice for broadband home phone despite moving to another ISP in June for my phone broadband package, next invoice payment due 3 September,just so pleased that i cancelled my direct debit .

I recently moved house and expected it to be a right pain changing my account over. o2 handled it all for me, booked a date, sent me numerous emails to confirm and it all went through smoothly. no complaints.