Cath Kidston www.cathkidston.co.uk

Please do not order. I have had to pay £29 to return items. Due to not being able to Try things on I ordered different sizes and styles. So to return items cost me the price of a dress. I contacted customer services to be told basically tough it’s down to you. You would think a company like this would do a pre pay or even a standard charge for return ie £5 like other good companies. This is absolutely disgusting customer services and I am appalled at the way I have been dealt with.

So rude go elsewhere

So rude. Paid nearly £8.00 for next day delivery. 3 days later parcel hasn't arrived. Can't chase it up because they turned their phones off so you can't contact them except by email and then surprise surprise they can't respond to emails as they have too many to deal with. Mostly complaints I suspect. This was intended as a leaving gift for a friend She left with no gift Will have to pay redirection costs if it ever arrives. Go elsewhere.

Refused to accept a return for a bag in original condition because I had bought another bag from them in sale instead!?!?!! Awful customer service

This is the first time I bought a Cath Kidston's handbag. I paid £125 for a blue leather backpack however the fastener inside the bag has broken only after 3 times of having used it! I contacted Cath Kidston's customer services and they sent me a long email to inform me that they would not give me a refund as I bought in a shop and not online. I offered to have it repaired and if they could reimburse it. They said no as they wanted the handbag back and I had to go to the post office to send it by special delivery. After that they could only send me a replacement or a gift card, not a refund!

I am writing to Cath Kidston directly and let's see what she says.

I was shocked when my new bag and matching shawl arrived and had "made in China" on the inside labels, despite all the advertising and the outside stitched on label, which I removed, on the bag saying "Cath Kidston, London." I think this is very misleading and I will not be buying from Cath Kidston again. The items were ok at sale prices but were overpriced in the first place.

I love Cath Kidston products but whenever I go onto their website I can never buy anything! As a keen baker I wanted their Daisy Rose Kitchen Scales which were part of the new season, but hey ho none available (despite this being only a few days into the new range!). I actually drove all the way to my nearest store to buy them along with a few other bits and bobs, all of which are perfectly fine.

I'd definitely agree with the other reviews as far as the fact that they have good products but will not stand behind them!

Pretty cover but that is all. Expensive single eiderdown which is NOT FIT FOR PURPOSE. £120 wasted! Bought early in year as a gift to me from my daughter the following Christmas. The feathers constantly escape from the eiderdown on both sides and it is extremely scratchy to the touch as more poke through waiting to escape. Too late to return and too far to go.

I wouldn't even give it to a charity shop as it really is dreadful. A great disappointment. Neither I nor my daughter will ever buy Cath Kidston goods again.

This company has very nice products, but they don't stand behind them. If you have a problem, you are out of luck.

I ordered a mug that had a sharp protrusion of unfinished ceramic on the inside of the handle, right where your fingers grip it. Very uncomfortable to use, though certainly unlikely to break the skin. A lady at Cath Kidston asked me to send a photo of the defect (which I've never been asked by any other company when a defect has been found), then said, "Tough luck." She offered me a 10% discount on the purchase of one future mug. That's about $1 off. What a joke. The mug was part of a large order I had placed with them. They were willing to lose my customer loyalty over a $12 mug.

Companies who deal in high quality merchandise usually have high quality customer service. LLBean, for instance, doesn't want any product of theirs in your possession that you look at with dissatisfaction -- because if you aren't happy with your LLBean purchase, you won't be back. Plenty of other companies (at least in the USA) also have this "customer satisfaction first" kind of policies -- such as Land's End and Nordstrom.

Naturally, there are people out there who will take advantage of such generous refund or replacement policies dishonestly. So the company will experience small losses in this regard. But what they gain is enormous customer loyalty. I have been an LLBean customer for 30 years. With a family of 7, I do a lot of shopping. I like the way LLBean treats me, so I am loyal to them. I don't like the way Cath Kidston treated me, so I will not shop with them again. They have a "penny wise, pound foolish" mentality in which customer satisfaction rates extremely low.

If you want Cath Kidston, look for it on eBay.

I bought a Cath Kidston bag for a present for my mother, only to take it home and find the security tag had been left on. I promptly called the store I bought it from to be told, as I lived 2 hours away from the nearest shop, I would have to send the bag through the post at my own expense to have them remove the tag and then send the bag back.

I complained as this was at the fault of the showroom and not my own and even offered a suggestion of them sending out a stamped addressed envelope to me, that I could return the bag in.

This option was never offered to me.

The 'Customer Services' team have been thoroughly useless and have responded with countless useless email all saying the same thing. They have offered to cover the cost of me sending the bag back, this is however an inconvenience to me as I will not only have to buy the materials to pack the bag in, I will have to travel to and then wait in line at the post office and then fork out my own money to fix a problem I did not cause.

For a company with such expensive products I would expect a higher level of customer service. No such luck.

Also, they need to fix their tag detectors. Not happy and will definately not be buying from them again.

I bought a Cath Kidston baby changing bag before our son was born

The Baghdad everything and was well thought out, my wife and I were pleased with the bag. Clearly the reputation of Cath Kidston made us believe that we were buying quality.

We used the bag a few days a week for three months, we never over filled the bag and were really surprised to see the stitching between the bag and shoulder strap coming apart. The strap finally split from the bag making the bag unusable.

We have since emailed Cath Kidston and "face booked" them. However they have completely ignored our complaint.

I would stay away from this company.