The Jewellery Channel

Bought a tanzanite ring for my 40th birthday, Within a few months the main stone fell out, no damage to ring. They would only repair the ring at a cost of £260! The ring itself cost £300.

Not helpful at all, rude and waiting for my broken ring to be returned to me. This has been going on for 2 months. Beware buying!

Why is it you pay for something and it doesn't come you ring customer service 5 times are told 5 different dispaches when it hasn't Evan been dipatched then you have no item no money and customer service which is the worst I've ever come across get citizen advice legal team and get Barclay's to give me my money back which I'm told they have to do on a regular basis tjc are nothing but lifting and misleading

I ordered a number of items, all not as described just nasty and cheap items. Would say stay clear .

Was not refunded the right amount. I will cease purchasing from here unless they pay me what I am owed. I've had some amazing purchases and correspondence from them over them years. They me down this time.

I have never had any issues with tjc i have been with them for over 15 years and i have always had good delivery and great service and items and budget pay has always worked for me I have not had any issues when returning items

Bought a tennis bracelet in September. After a few wears it fell apart while sitting still on the sofa! TJC customer services sent me a posting slip that had their old returns address on it, so Royal Mail were unable to deliver. The item then got lost in the post and Royal Mail do not cover jewellery items lost in the post. TJC customer service keep saying to tell Royal Mail to re-deliver but that is not possible. I now have nothing for my money, despite having proof of signed for posting, pictures of the faulty bracelet etc. Avoid.

far too many items are very poor quality, stones missing on arrival, presenters too busy entertaining instead of showing the products, and rude unhelpful customer services. Not customer orientated.

Presenters dreadful can't stand how fake they sound. I bought one item a bracelet just to check them out. Item sent did not look like item shown on screen. I wonder if they make a special "show" piece rather than pick a random item from stock. Took a couple of weeks of phone calls to get a refund. Never again.

Bought an opal and diamond ring set in silver, on the fifth wearing my daughter noticed stone was missing, luckily found it, the claw had snapped off. TJC would not repair it without substantial charge as it was more than 30 days since purchase. Having made silver jewellery years ago I know that if silver is shaped by casting (rather than shaped by hand) as this ring was, it can be affected by minute air bubbles or crystallisation which weakens the structure. Customer service (NOT) was incredibly rude and sent ring back to me although I hadn't requested that. Took it to a couple of jewellers who confirmed it was cast not 'handcrafted' as TJC claim and also that the value was well below what I had paid. I have bought several thousand pounds worth of jewellery from TJC and feel quite disgusted with my treatment. Silver jewellery has been found intact in Viking graves - I'm sure the Vikings didn't take off their rings and put them away carefully before they went into battle! I couldn't even wear mine five times without it falling apart!

TJC overcharged me by £15.00 on an item. I immediately requested a refund and the Call centre asked me to provide evidence in the form of a screenshot of the item and price. I immediately sent this to them. I have not heard from them since apart from automated responses. I asked them to inform the CEO. He has not responded to my request so either he hasn't been told (one can only speculate as to why this might be the case), or else he has been informed and has chosen not to respond to this failure by TJC. Paypal have intervened to recover my losses. Having looked at the many bad reviews (See trust pilot) of TJC, I see it as my civic duty to also report them to Trading Standards.