Woll Cookware Logic Titanium Range

I have a large frying pan and two pots which I have used almost daily for about a year. I don't put them in the dishwasher and I'm diligent about using plastic or wooden cooking spoons, etc.. They all have a few pits in the surface but nothing serious and I love that the food doesn't stick. Fortunately I haven't had to contact the company. I bought mine at Costco at a demonstration. I have no problem recommending Woll cookwear. I'm sorry to hear others have had problems.

If I could give this zero stars, I would.

Bought a saute pan at Good Food Show. Non-stick failed, even though it was always used and washed carefully.

I sent it back to Proven products in Nottingham.

What a waste of time and money!

4 weeks after sending it, I had heard nothing. I rang them and at first they denied having received it. When I told them the delivery was tracked and I could tell them who had signed for it and when, they miraculously found it.

They would not replace it, even though it has a lifetime guarantee. They did agree to "recondition" it.

After another 4 weeks, I had still not had my pan back.

I rang again, and was told that it had been posted at the end of the week before.

I tracked the delivery - the pan had only been posted the day after I rung.

I now have my pan back, but it looks to me in exactly the same condition as when I sent it away 2 months ago. Whatever this reconditioning consists of, there is not much evidence of it in the condition of my pan.

I contacted WOLL online in Germany to let them know about the poor customer service I received from Proven Products.

Don't bother - they didn't even read my complaint properly, since their reply was one line referring me back to Proven products!

Don't waste your time or money contacting Proven products - they don't respond to emails and have no concept of customer service

Stay clear

Dodgy Pan

Dodgy Service

Dodgy Company

Instruction on how to take proper care of the product is lacking. You have to take care of your cookware with Kids gloves. The coating comes off the bottom and sides with normal wear. Have spoken to the company with the warranty, they do everything in their power not to satisfy the customer. I will never buy this product again and when I see them advertising it at shows I will make sure I say my opinion in front of others.

Shocking service. the warranty is not worth the paper its written on.

ignored email x 6. complete waste of £100. lasted just over a year.,

I bought a large, expensive Woll frying pan from a home expo and the demonstration was amazing, I was told the pan was totally scratch proof and would last forever, ha ha ha, I am six months down the line and my pan is pitted and scratched. Just another very disappointing product from a totally dishonest company. It is just another example of the crumbling integrity of our society today. Woll, you should be totally ashamed of yourself.

Bought my first 24cm frying pan few years ago and I use it almost every day. No problems at all with the non-stick surface and easy to clean! Last year I’ve bought a 28cm fry and sauté pan and these are just perfect as well. I love the detachable handle because we don’t have much cabinet space in our kitchen. Best gift that I could make my wife.

I bought the large induction frying pan from Ocean Sales in Calgary. Within a year the coating started to bubble & flake off. When I took it back, they told me that there was food residue on the pan & this breaks down the coating, therefore it was not covered under warranty! I never used it on high heat, always used wooden or Teflon utensils & hand washed it with warm soapy water & Teflon scrubby.

Initially I loved the pan, but the $220.00 I expect it to last a little longer than a year. Customer service is terrible!!

My husband purchased a sauté pan at the highclere show in berkshire. He was told by the demonstrator that METAL un tensile could be lightly used in it-what a sales pitch that was. Within a few days of using it he turned some sausages over and has marked the non stick in 15-20 places! On calling 'proven products' they said there's nothing they can do and it's safe to use. I won't be using a damaged non stick surface as I don't want to ingest the material. They say it's non toxic but I'm not converted. What a waste of money. I'll never buy a Woll pan again.

My main point is that Woll should have declared no metal utensils can be used in the pan and it has been falsely sold.

At first I was thrilled with the pan but after just 2months the finish is starting to chip off and food is sticking. I bought it on Amazon and have not yet tried to return it.