Blackcircles - www.blackcircles.com

The worst company I have ever come across! Absolute waste of time. Three tyre change appointments have been cancelled. They over book garages, not with appointments they think the garage can accept, but just take your money, then try to book you in for your chosen date.

We have had every appointment cancelled the day before fitting.

Horrendous abuse of the customer. How dare you sit on people's money like this, leaving people with nothing for it.

I spoke to someone on the phone at blackcircles and was assured this next appointment would be fulfilled. I expressed my concern about driving with tyres which desperately need changing, they are putting us in danger now.

I do not care what your lousy excuse is this time, I want my money back!

Do not use this company, they are a dreadful waste of time.

The idea is good, the prices of tyres are ok. However, the trouble starts soon as you book a garage then you're in for a world of stress and damage to your car. Stick to professional tyre fitters who know what they're doing. The customer services for blackcircles are in India. Go figure!! Horrible experience. Warned.

Phoned me late to let me know tyres wouldn't be there, couldn't then arrange with another garage for next day it being so late. Offered POSSIBILITY of 2 days later subject to me waiting on end of phone. I'm self-employed, had set my week up to fit in, so this bunch of liars cost me a day. WALK AWAY FROM THIS COMPANY

Well it appears that the system is still from the dark ages!

But first, I originally wrote a review and used the name of the garage and Blackcircles reported my review for "The review refers to other websites or companies".

They seem to be trying to hide the bad reviews and AGGRAVATE customers even more!!!! Here's my edited version, without the garage's name (they don't seem to mind it appearing when the review is good!).......

When you pick a time (as I did with "the garage" via Blackcircles), the fitter is emailed and asked to accept the job.

Two days later, Blackcircles called me as "the garage" rejected it.

Fair enough they had been ringing around to find an alternative fitter but what they fail to see is that whilst a distance on Google maps (other maps are available!) look a short drive, crossing a city center is far from convenient.

I cancelled my order but no correspondence (a simple email confirming the refund would have been good). When I emailed for confirmation, I expressed my dissatisfaction and whilst they replied quickly, not even a hint of an apology.

Until Blackcircles can get a live booking system (and commitment from fitters), still best to deal with garages directly.

I used Blackcircles for an MOT and new tyres. 1 week after this took place my car was taken for a full service. The garage doing the service contacted me to inform me that both my wheel balancing and tracking was drastically out and needed doing. I informed the garage that this cant be the case as I has had 3 new tyres fitted a week before and paid for balancing and tracking. I went to the garage and was shown the computer printouts relating to the tracking and balancing. They were both way out and clearly the approved Blackcircles garage that had carried out the work had not bothered to do so. I had to pay the garage that was doing my service to do the tracking and balancing as the next day I was due to go on a business trip for a week where I would be doing some 600-800 miles. When I contacted Blackcirlces for a refund they could not have been less caring. Despite me emailing then the computer readouts showing the misalignment of the wheels they said I had no proof and washed their hands of the matter and no refund was offered. This is a useless company with no consideration for customer satisfaction. Do no us them.

I ordered four new tyres through Black Circles. When the confirmation came through I realised that the booking was for me to take my car to a garage rather than have them come to my house.

I phoned Black Circles and they told me they had changed the booking.

The agent on the phone failed to make the change to the booking so my other half sat in all morning waiting for the tyres to be changed.

I phoned Black Circles and asked for an explanation and some compensation for the inconvenience. All Black Circles could offer was 5% off my next order. I have just ordered 4 tyres at nearly £200 so I won't be needing new tyres for a while and when I do I won't be using Black Circles. Also, 5% off one tyre at £50 is £2.50

I have in total placed 2 orders with blackcircles, they are competitive in prices and there website is easy to use. The first order I placed I had no problems at all. But this time I have had a major problems with the garage I chose to have my rear tyres fitted at, recommended by blackcircles. I was the only customer waiting at this garage and they kept me waiting 1 and half hours, I asked them to check my front wheel for me and track the car, as I had hit a massive pot hole the week before, they said they would do this. After waiting such a long time, and had my newborn baby with me they told me my track rod ends were seized and needed replacing ASAP as my tracking was way out. I declined to make appointment and took my car for a second opinion, the other garage told me they were not seized at all and also my tracking wasn't out. They also checked my front wheel, which was found to be severely buckled. They also checked my my rear wheels too, and one wheel was found to be severely buckled too. This garage replaced my tyre on this wheel and didn't even tell me it was damaged. I rang blackcircles to inform them of this garage, as I didn't want anyone getting ripped off by them. Blackcircles were very helpful and apologetic, and said they were sending round an area manager to this garage to look into it. I would definitely use blackcircles again but I will be a little wary of the garages they use. By the way the garage was Spire Autocentre, Hasland, Chesterfield.

Use unskilled garages to fit tyres. I've ordered tyres through blackcircles for more than 10 years and for a broad cross-section of our family's cars. Mostly, they've been efficient and cheap. But twice now, I've had damage to the wheels of my Porsche. Once by a general garage in Leeds and again recently by a mickey mouse, country garage in Somerset more noted for its restoration of old Sunbeam cars than tyre fitting. And therein lies the problem. When Blackcircles uses experienced tyre fitters they are very good, but unfortunately, the quality of workmanship can be very different with some of their less able fitting partners. You have been warned

I have used Black circles successfully over the last two years and will continue to do so.