Virgin Money

I have held 3 Virgin Money Accounts for several years now.Whenever I have had cause to complain about the service I have received,which has been on several occasions Virgin Money Complaints Dept have never once resolved my Complaints to my satisfaction...MR GT DANKS.WAKEFIELD WEST YORKSHIRE...

I have never experienced any like this with any other banking companies, the app refuses to show your balance at times and when this happens it doesn’t allow you to spend or transfer any of it even if you have money in there, it often shows false balances that confuse you into thinking you have more/less money than you actually have, if you transfer money in from another account it can quite literally lead to a panic attack as it can take a very long time until it reaches the account which I have never ever experienced with any other companies that I’ve had a current/rewards account with! It’s not good if you’re in desperate situations as you won’t be able to use your money on certain occasion which are usually when you find yourself in an emergency… the app is constantly ‘updating’ so it won’t work and they don’t even change anything or make it better so these updates are solely a pointless inconvenience! Lastly they offer a live chat to ‘help’… please don’t upset yourself by using this, the staff were extremely rude and I’m again feeling fearful because to message them about anything will lead you into an unnecessarily heated and stressful conversation instigated by their appalling response, no matter how polite you approach them… PLEASE DON’T GO WITH VIRGIN MONEY!

Took out virgin credit card as I was hooked by the 24 interest free period on purchases. Limit given £7100 as I wanted to pay a large amount for deposit for a car. Went down to pay at car showroom . Put in my card and pin and was declined . Called customer service said block on account as it’s a large amount . Unblocked again Even tried smaller amounts. Now unblocked try again tomorrow. Went back down and again declined and blocked . Spent hours and was hung up on numerous times only to be told they don’t have any managers or don’t know how to transfer to manager . Finally I was told that it is there policy to limit the amount you spend on a single transaction. Where and the way you spend your money with them . I was told to tell the car showroom to take an alternative payment or another way ie cash transfer. That way they make money on the transfer. I told them the card is pointless and their 24 month interest free on purchases is pointless. Just kept on repeating it’s our policy but could not explain their policy. Could tell me my limit per day . I’m glad I found out so early as I could not deal with them if I had any disputes . Avoid!!!!!

Shocking treatment of an 86 year old woman …

It took 3 calls to Virgin to enable the use of a debit card on Google Wallet. My mother is 86 and became distressed by the amount of information and obscure questions that she was asked during the first call. The agent then cut her off. During the second call, I advised the agent that I was there to assist, following the issues with the first call. However, when he asked my mother with whom she had a direct debit (stupid question anyway) he overheard me telling her which company she has a direct debit with. This apparently was sufficiently suspicious to terminate the call! No amount of reasoning made any difference.

Not quite up to date on how to transfer money to another Virgin account.l found one of the staff who guided me through the procedure. Very polite and patience.explained everything ,not allowed to quote who it was., All l can say is 5 Stars and thank you.

Waited over 8 weeks for a reference to trade with a company who required a short reference.

Multiple complaints, Staff that hung up the phone on me because he didn't understand why I was so annoyed that they wanted to resolve my complaint after 8 weeks, when they still hadn't resolved the issue as to why I complained in the first place.

They do not call back, you can't talk to anyone other than someone who never has any authority to do anything, protecting management from disgruntled customers.

Seriously very low standards and should not be dealing with business accounts, Well out of their depth!

Save your self a whole world of pain and avoid Virgin money like the plague!

oh my dear what a real pain in the backside this comapny is to deal with any problems. always a glitch or a computer error, wrong department, i dont understand you, im not autorised to deal with this , i cant help you, log into the app (the reason im calling is i cannot do so) i have never heard so many excuses or poor operatives for a supposedly good company. once this is all sorted never again.

Seriously Inefficient, operators difficult to understand. Leave telephone messages instead of emails for deaf person after being requested time and time again to email. Still waiting for them to take a deceased person off an account and the death certificate was given to them 4 yrs ago. Beyond bad.

After 4 days of trying to access my accounts via internet banking and several phone calls assuring me that the problem is being looked at and that there have been a number of reports of the security tokens not working, nothing has changed. How long should this take? 4 days totally too long, people need access to their accounts even more so that there is only 1 week to christmas. Why are all the websites saying that there are no issues and no reports of any problems login in but all customers services are stating the opposite. Someone needs to tell the truth and stop messing people about. At least have the decency to apologise to all the people that cannot login. What a shower!

Virgin Bank is clearly run by negligent and incompetents. You have lost about 90,000 pounds of my money for nearly 8 WEEKS now.

Your call center staff know nothing, can do nothing, and don't even know who to write to.

I have been using banks for 40 years and Virgin Bank are the WORST I have ever, ever come across. Absolutely shocking.