Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

Phone galaxy S7 was send to service.Front and back panel(booth glass) smash.Receive phone with plastic back panel( not original glass) plastic Shi*has brake it self after one week and I paid for it 100 pound.Crap service,!!! Avoid Lloyds phone insurance.

My mobile phone was knocked off a bedside cabinet while I was in hospital on August 14th 2019. The screen was smashed and the phone would not work at all

I purchased a new phone on 12/09/2019 for £159.99 When looking through some bank paperwork recently I realized that my gold account gave me insurance for mobile phone damage. I rang the number from my paperwork and was told that the number had changed. On ringing the new number I was left on hold for so long on 2 occasions that I decided to use the internet address they gave whilst I was holding. I have been trying for the last hour and a half to find out how to make a claim via the net and I've been totally non plussed It seems that Lloyds or its insurer are purposely making it purposely difficult to make a claim

After completely destroying my iPhone 8+ in an accident I called the Lloyds mobile phone insurance line at 18.00. Spoke to a very helpful representative who dealt with my claim in a very professional and helpful manner, leading me through the whole process

My claim was accepted and all the documentation needed was emailed to me during the call. I paid the excess.

Posted the IPhone off the next day, Royal mail recorded (Thursday)

Saturday my brand new replacement phone arrived by 11.00

Completely chuffed with the whole process and those that dealt with my claim

I had one fantastic experience with LLoyds phone insurance. I smashed my phone screen on 27th December, posted it on 28th December and reveived it back, fully repaired on Sunday 31st December (New Years Eve). Was not expecting such a speedy, easy service over such a busy time of the year but I was thrilled to have my phone back for New Years Eve. Brilliant service.

My Husband however, lost his phone last year but was sent a refurbishment which he had a lot of problems with. Since he didn't make any complaint, I can't comment further on how they would have handled it.

I broke the screen of my iPhone 7+ last month and it has been a nightmare since. I paid a £100 access and arranged a special delivery to send the phone to tsb. they sent me a refurbished handset which was faulty as people couldn’t hear my voice. Sent it back and got sent another refurbished handset which looked brand new but it also had an extremely poor audio quality as well as other functions are not the same of a proper i phone 7+

Complained again to be told they will send me another piece. Its been a whole month of messing about and I have lost faith. I have had this platinum policy for 13 years and have been paying £17 a month. This is the first claim I have made on this policy.

Completely dissatisfied this cover has been a total waste of money. Would not recommend to anyone.

Used this service twice now - first time received refurbished phone which have had to send back since it doesnt charge at all (battery did not even last for a day anyway) They wipe the phone when you send it back so beware and do your backups regularly. Pretty bad getting a dud refurbished phone to replace a perfectly good Iphone 5 !

The worst part of the experience is the delivery service - they will deliver in a time slot and if you are not home too bad - I ended up driving miles to a pick up point - this time around the bank didnt update my new address so the phone is currently on its way to old address - will take another day to re-route it but "sorry there is nothing we can do " ! Just grubby service ........ Too stressful, should be more streamlined less hassle for customer.

Previous reviews not complimentary. Personally I found the whole experience superb and more than happy with my phone repair.phone like new on return. Very happy customer.I did pay £50 excess and £7.25 registered post.from posting to receiving four days.

Under-valued my phone. Refuses to replace it with a device of equivalent speficaition as their ToS Suggests. Instead, how it works is they ebay your phone, find out how much it would cost for you to buy a used one from a seller that's been around for longer than 12 months and has more than 3 feedback. For me, this meant that my £400 (used) phone was being sold on ebay by one seller for £200 for god knows what reason. They used this as the value and ended up paying out £220.

Originally I was only being offered the £200 and it took me 5 weeks, 30 emails, 7 phone calls of complaints to obtain this result. They constantly were confused by the name of the phone because the IMEI doesn't have the exact same name as the device.

WOULD NOT RECOMMEND.

My iPhone cost me £600 so as Lloyds packaged bank account insured to a value of £2000 with an excess of £100 for iPhones I though i was covered.

My immaculate phone got rolled over by a tractor. To my shock Lloyds Banks Insurance Partner validated my claim but offered me cash of £357 unfortunately I could not get a replacement, for this which I informed them. They then sent me to several links to eBay sellers with less than perfect feedback, some reviews on Yell even claiming those sellers just send out faulty iPhones etc.

In summary I feel the Lloyds Bank Phone Insurance is a waste of money, I have definitely been mis sold the policy, as the T&C's do not tell you anywhere that they will send you to dodgy sellers on eBay.

4 weeks on I don not have a replacement phone. Worst customer service I have ever had..

Dropped my galaxy s7 edge, smashed screen and rear cover, sent for repair on wednesday received phone on friday, happy days so i thought until a while later the rear cover came away from the phone. Contacted lloyds, ok we'll send you a plastic envelope to get it repaired, received text informing me the phone had been received, a week later i get a call informing me the phone was received damaged and a new claim will need to be made, asked for evidence they sent photos of the rear all smashed up, the rear cover was mint when i posted it other than just coming away from the phone. Unfortunately i have no proof and have to pay for a new claim. Advice, if you have to use this joke service take photo's or video of your phone before posting as condition evidence may be needed.