Natwest Mobile Phone Insurance www.natwest.com

I could hardly believe it when they said that they would get my iphone repaired at home! A technician came in a van which had to be seen to be believed! inside was a workshop and he fixed it in less than 30 minutes. amazing!

Been with NatWest for over 27 years, first claim on a phone and Likewise want £100 excess? so its not a free benefit with a platinum account then!!

Looking at the reviews its a terrible service.

I booked to have my phone repaired (after paying insurance for 7 years) (platinum account).WE FIX admitted to making mistake when booking my phone for repair, engineer turned up and realised the booking mistake, now WE FIX want to charge me £100 from £50 ,

Today I find myself left feeling very frustrated with the service (or lack of) from LikeWize through Natwest.

Dropped my phone, cracked the screen.

Go to my Natwest benefits to get my claim started. Get to the part where I need to find a repair centre and there is not one with 70miles! I phone the bank to check this is correct. After going round in circles I'm given a number of the repairers locally (WeFix) who confirmed they have appointments and the stock to fix my phone. They were unsure why NW would not release the slots to customers.

NW tried to blame "the system" So I'm left with no other option (apparently) than to pay double for a whole new phone replacement!...Not likely after reading these reviews!

Natwest's mobile phone insurance is absolutely useless. 40 years loyal customer and treated like I dont matter when I need to use a service I've paid for! Disgusting customer care.

A year or so back I had an account review with a natWest advisor who suggested I move to a silver account. This account costs my wife and I £10 a month on an ongoing basis.

Reluctantly I agreed to the change, largely because I saw value in a mobile phone insurance scheme. I now wish I hadn't bothered. Reading the insurance small print I saw that there was a£50 excess for mobile phone repairs. However when I rang the insurance service I was told that option want available to me as there were no walk in repair centers near to me and that the only option was to pay a£100 excess for a postal pick up service.

The were a number of local service centres in Derby (6 miles from me)that offered a screen repair service for circa £90.

None of which were apparently on the ( very short) approved list.

I even offered to take my phone to Nottingham / Sheffield to there approved ismash centres only to be told that wasnt possible!

Nice one NatWest; you are now going to loose two long standing (25years!) customers as a result.

Absolutely rubbish!! They send you replacement phones which either don’t work or have faults within weeks!! My daughter had received 1 replacement damaged in currently on the 4th. Got a massive complaint now going with them. Will never use again and have just ended up buying 2 new phones after 5 months of them sending replacement broken ones and now 6 weeks into my complaint, 2 more weeks and will be taking to Ombusman. Absolute joke!! NatWest you need to move to a better provider.

Brightstar, waste of time.. 4 extended phone calls waiting, trying to avoid processing a claim to get offered a replacement phone i could buy for less than the cost of the exess payment....this policy comes with a natwest bank account that i know is a waste of time and money, time to stop banking with nat wrst and stop paying them £225 to look after my own money..

Delayed my claim as yet again their computer systems are down...seems this happens every other day. Finally picked up my phone which was four days delayed due to the weekend at no fault of my own. They have now had my phone two weeks as they need to replace it and it’s not in stock. I have now been calling since Monday morning and all I’m being told is sorry the computer systems are down. You’re dealing with NatWest not a freaking sweet shop, where’s the back up systems??? This is disgusting because now I’ve been two weeks without a phone but yet you pay for this service not only monthly but a £100.00feee. Just avoid them they are awful awful company to deal with

Don’t use the phone repair service, yeah they pick your phone up nxt day via dpd.

And that’s when the frustration starts, no updates whatsoever, they don’t email with any progress, been nearly a week and no one seems to know anything about the progress, I’m constantly in live chat or ringing up to be told they’ll email me with a update..none come..

I ring up yet again to be told waiting for a part! It’s a screen..surely they’d have plenty!

And for me to ring back Friday for update on being sent bk to me! “It’s Wednesday today..”

I’m going to cancel my rewards account as this is the first time I’ve used a service and will be the last,

Absolutely appalling service,

Not someone who would normally write a review. This service has been so terrible I feel like I should warn others.

My screen was cracked so claimed. My phone was sent of 10 days ago and I have had no phone since. I called through to carephone warehouse this morning and they said they would look into the situation. Had no call back. I came home to a missed parcel note. I called the delivery company and they sent the phone to my home address when I confirmed it should be sent to my work address with Carephone warehouse.

The phone is now stuck at the depot and they will not let me arrange another delivery until Carephone warehouse get in touch. I called Carephone warehouse to explain and they said they incorrectly sent to my home address and now they will look into this again and call me back. Now waiting for a call back to see when I would finally get my phone back which looks like two weeks without a phone.