XLN Telecom www.xlntelecom.co.uk

When I had to buy, they behaved like beggars. After buying I have become a beggar. Average time of responding to telephone is over half an hour. Useless service. Its almost 6 weeks, my cloud service is not updated. Still there sales department is begging me to change my home broadband also. Shameful people. For God sake Don't buy from them. Extremely useless after sales. My new router has not been installed even though their Engineer came. New phone has not been given to me yet, PLEASE FOR GOD SAKE DON'T TAKE FROM THEM

After 36 minutes of listening to music I was connected to some one who told me that he can not tell me when when my cloud will get live. He connected to me another team and I am listening to the music again. Unfortunately I can not leave another review in 24 hours. Please wait for another 1day what happens to me. I'll get back tomorrow again. PLEASE BEWARE OF THEM

Continuing from my previous review.

1 I recieved an email to authenticate my identity. I did that .

2. I got an email that we have received your complaint and will get back to you in 5 working days.

Nothing received in 5 days

3. I received a reply on 8th day stating that my Cloud calling will go on live on 30th of September.

4. Nothing went on live on 30th rather my direct debit of almost 150£ was taken instead of £45

5. I listened to the music for almost 40 minutes and got the reply that by mistake they have charged me for Broad band and cloud together and it is 2 months in advance. ( Why should I pay when my service has not been started at all.) It will be debited to my account.

6. To my utter dismay my phone got disconnected leading onto my revenue loss (Can XLN stop their customer service number) We may be small business man but end of the day it is business.

7. I called today and after a music of 20 minutes a gentleman answered my call and when informed, I was told that He will connect me to relevant team.

8. another ordeal started for next 25 minutes with the reply, who was not aware of why i was calling.

9. After going through all the security check i was told that threy ? forgot to activate my account. and she is doing it now.

10. Now since my digital telephone set has not been sent, I can not receive calls on any phone and god knows when will it reach.

11. I was told that she will do something and i shall be able to receive calls on my mobile.

12. Nothing done so far.

13. Who is responsible for this?

14. Why I am being charged for the Router/modem when It was not installed by the engineer.

15. Is it not looting ?

16. My cooling period should start from providing me the full service.

17. I feel that I am being victimised by all your employees since I have complained and tried to bring your true face to the public.

18. I am not sure my plight is because of my name origin.

We've been with XLN for a few years now. It has done what it is supposed to do - a business phone line and internet service. I could have found cheaper, but in the grand scheme of things, not too much of a problem.

However, this is until I wanted to switch to their new Cloud Voice technology.

I have literally never had as bad an experience with a B2B service as I have since Friday 30th August.

The line was adjusted to accommodate the new technology by Openreach on Friday and the old phone was plugged in by them while we awaited the new Cloud Voice device.

It wasn't until Tuesday 3rd September when one of our Wholesale Customers got in touch face to face to say they'd been trying since Friday to call us that we discovered we had no phone line!

We have missed countless orders and business due to XLN's negligence.

I got on the web chat and wasted more than an hour, then waited to be transferred on the web chat for a further hour and a quarter. Nothing. No contact. No operative at the other end.

I then called XLN. Spent more than an hour, mostly on hold and being transferred to lots of people who didn't know what was going on.

This is very much an OLD FASHIONED telecoms company. Fine for an old style copper line. But DO NOT USE them for any new or emerging technologies, as they simply haven't got a clue how to install or operate the equipment, let alone ensure it arrives in time for the install date.

Prior to attempting the line transfer, I'd setup an account with Air Landline - this was easy and quick. The only reason I didn't continue was that I couldn't keep our long-standing business number as XLN had a hold over it!

Rest assured though, at the earliest opportunity, I will be ending the contract I have with XLN.

I would definitely welcome communication from someone with problem solving ability from XLN to get in touch with me to discuss this, especially after having read the CEO of XLN Telecom’s bio on LinkedIn:

“Enterprising, customer-focused Managing Director with a natural ability for building new business and forging loyalty with clients, vendors and external business partners. Identifies and capitalises on emerging business ventures to propel an organisation to the top tier of telecoms and IT. Motivational management style with a proven history of building, guiding and retaining high-performance teams to develop and implement strategies for accelerated growth. Strives to optimise operations, reduce costs and improve service quality while strengthening the bottom line.

With over 10 years of broad-based experience as a Managing Director in telecoms and IT, his background covers:

• Strong analytical skills and business instincts with the ability to manage a wide variety of activities and staff towards a common goal

• Proven track record for proactively identifying, isolating and solving business problems

• Hands-on leader with strong expertise in company operations and administration

• Excellent problem-solving skills and crisis management

• P&L responsibility

• Year-on-year organic growth

• Integrating acquisitions”

For the second and third words to be “customer-focused” after my experience with XLN is insulting. Considering this is a telecommunications company, the customer communication is terrible.

I CANNOT RECOMMEND.

Absolutely awful service.

Absolutely awful service.Avoid to get any phone line and internet from this company!I made contact for £49 a month and every invoice I get it was high every month till get to double,all the operater who work there they are rude and not helpful ,in short sentences this company (xln) is robbing people.i complain and no body call and send me text to go to chat service which is not working .now is 3 day we havnt got internet and really effect our business,

Just avoid this company

Worst company ever. Don't trust them and never sign any agreement. Under agreement they can change the charges as they want. Then by some magic your bill is double just after few months of contract.

Xln is absolutely the worst company I've dealt with in 25yrs of business.

No communication other than sales calls about other products we have said we don't want over and over again.

We have been trying to cancel for 3 months and no one responds or acknowledges my cancellation.

DO NOT USE THIS COMPANY, EVER!!!

Don't be confused with the great Internet itself, it's not worth it and the Internet isn't provide by them they are only a broker. Use Vodafone or someone else.

Unfortunately you cannot do zero stars. This company wants me to pay the cancellation of £100 for a service I did not even receive. I'm still waiting for the modem to turn up. After waiting over 25 days. I called ask them what is going on they told me my broadband has been cancelled but the phone line is live. I explained that this is not what I ordered and I want to cancel as I have not received anything or use any of the services. The best they could do was to slap me with a £100 cancellation fee I wish I read these reviews before hopefully this review stops someone using their service and they will lose more than the hundred pound they just took off of me for absolutely no service whatsoever avoid avoid avoid

cannot get through to faults. waited over an hour on many occasions on the phone with no answer. Live chat missing from their web site, fault logs reported through their very own system are never aknowleged or actioned. i cancelled the dd and sent email to their address onsite which after 3 auto attempts could not be delivered with message 

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

).

i have now been forced to move to another supplier and xln still insist on sending me bills even though i mailed them and sent messages through their faults system telling them to cancell my account with immediate effect. DO NOT GO WITH THIS COMPANY IF YOU NEED A RELIABLE SERVICE AND GOOD CUSTOMER SERVICE !!!!

i would also like to add if you voice your honest true opinion on the social media and they dont like it they ban you and delete all the comments. i have noticed lots of comments have vanished from their FB Feed including all of mine. so it seems someone does actually read the comment but cannot be bothered to handle them in a proper manner just delete us and carry on ripping people off.

Date of experience: 01 October 2023

Do not go near this company their customer service is shocking. Altered my contact they cancelled my business phone line by mistake lost the number told me I'd have to have a new number... Got to change business cards, signage, 100s of customers

14 days without a phone line and still waiting....

KEEP AWAY THIS COMPANY ARE SLOWLY KILLING ME BUSINESS...

I'm a little village shop (sole trader) I can't believe this could finish me...

Thank you xln you horrible people

If I could give a 0 I would. We have a business line and internet with them, never been very good and internet has always been mediocre.

The phone has not been working for the last few days, I contacted the fault team to be told that the fault was external, and they would send someone out. He then said if the fault is found to be in our property, we would pay £180.

We said that was fine, but we wanted to know beforehand after they had looked outside before they came onto our property and billed us. Apparently, this can't be done.

Luckily, we are now out of contract with them so asked to cancel. This, of course, had to be done with another department.

I am now sat on the phone and have been for 1hour and 15 mins while I write this. I started at caller number 21 and now caller number 13. Could be here all night.

They will not take cancellations online; I can only assume that they hope you may go while waiting for someone to pick up the phone so that you are unable to cancel.

No doubt they will expect me to pay for the next month while I wait out my termination notice even though I have no phone access.

Avoid this company like the plague

I have been a customer for 6 years, no issues for the first few years. I believe XLN have been taken over by a company called Daisy communications. I have had horrendous problems over the past year or so . My Internet is off more than on. My phone line and regularly goes down . My monthly bill is always inflated never the agreed contracted amount. I never get promised callbacks and when I do the previous conversations on never recorded so I’m having to spend hours on the phone talking about the same issues over and over again . I have just received a monthly bill for over £192 yet no working system. XLN have lost me money lost me customers that can not get through to us and the security of my salon as we rely on the Internet for the cameras . They also lie regularly . I get regular texts to say they have been unable to contact me yet I am sat waiting with my mobile phone for a call for days on end . Furthermore I cannot see that they have joined the communications ombudsman scheme . This is a very poor show XLN. You need to be rectifying this it is not okay to lose a customer that has spent thousands with you need to be rectifying this it is not okay to lose a customer that has spent thousands with you over the last six years due to poor communication customer services and honesty