Hopkins Homes www.hopkinshomes.co.uk

I bought my home 6 yrs ago ive had 5 structural ussues and 2 floods causing thousands of pounds worth of damage 6 yrs later im now having a new chimney scaffolding all around the house . The chimney wasnt fitted corrrectly and other things. The customer csre is awful.im a woman on my oen in my late 60s and its taken a toll on my health. Worst home ive ever owned.

My new hopkins flat developed a serious leak they blamed it on me I deliberately caused it to food and ruin my home I don't think so mr hopkins it's your rotton quality plumbing you fitted and they refused to repair the water damage only one year old from new

Hopkins Homes on the 09/11/2021 took £1000.00 of our money to secure an new build apartment, Their solicitor said it would take between 12 to 14 weeks to complete transactions. On the 23/12/2021 Hopkins rang to say they were putting property back on the market it had taken to long. Since Christmas period have been chasing buyers days away from exchange then on Saturday 08/01/2022 Hopkins rang and said they have sold our proposed property to cash buyers, in right move they had put price up by £5,000 we asked then about our £1000.00 you said you have lost it. Our solicitor can not believe it we are in our middle seventy and cannot afford to loose this amount of money. We also never had any paperwork from Hopkins when we paid our deposit just a credit card slip

The worst customer service I have ever…

The worst customer service I have ever dealt with. We moved into our new £650k ‘dream’ home 6 months ago. The heating didn’t work…and it was the coldest two weeks of the year. The temperature inside the house was just 7.5 degrees. In fact it was so cold that we had to get the ambulance out for my partner who suffered the most severe asthma attack. It took over 3 weeks for Hopkins to come and fix this. No offer of a hotel but instead a complimentary loan fan heater..for a 5 bed house..!!

Six months on…we are still waiting for 7 new downstairs doors…as the gap from the bottom of the door to the floor is 30mm. We were promised these months ago..and despite several emails to customer services…not a single update on why they’re not ready. How can you get it so wrong..??

And it doesn’t stop there. Our garden was literally a lake whenever it rained. Hopkins just didn’t want to know. After months of ‘fighting’, taking pictures, recording the rain fall, they finally put French drains in. But…I even had to tell them to come back and repair the fence..!! They still haven’t finished the rest of the job either..!! On speaking with the ground workers…they acknowledged when building the house that their diggers kept getting stuck because of the poor drainage. So they were told to remove tons of wet soil and replace with dry soil hoping that we wouldn’t notice. Just shocking..!!

But the worse is I had to cancel some garden contractors…as Hopkins simply failed to show up on a date and time agreed to out the drainage in. No phone cancellation call…no apology…nothing..!! It cost me in cancellation fees and Hopkins are not interested in reimbursing me. Without doubt the most unprofessional business I have ever dealt with.

In addition, Hopkins are fully aware of my personal battle with cancer, and they are treating me like dirt. I should be focusing on my health, and instead I’m continually trying to resolve issues that have been going on for months.

What a shocking and disgusting way to run a business. Hopkins you should be ashamed..!!

I have repeatedly told Hopkins about these issues…and they just aren’t bothered.

I can honestly say that I have never dealt with a company with such a shocking and disgusting customer service operation…and I will now be taking further action. My patience has gone.

Initially good after sales service however after a year and a half they still have not replaced the roof trim which fell off 3 months after we moved in. They haven't even been out to look at it. I have constantly contacted them about it. I will not have to go to NHBC to see if they can resolve it. The house is nice but not sure all the pressure and hassle they give you to buy is worth it with such bad after sales service.

Union Road Stowmarket

Extensive hedge cutting was carried out breaking the terms of the planning condition- no eco survey was carried out as required , the timing made it illegal under the wildlife and countryside act . An apology after the event is unacceptable behaviour

Hi just wondering peoples experiences with Hopkins. We have reserved a house for £1000, and told in 4 weeks time we exchange contracts and pay 10% deposit which is 30,000. The house isn’t built and not ready until end of March if not later due to corona. Is it reasonable to ask to exchange contracts maybe 3/4 months before completion and then pay the deposit as the risk is less. 9 months is a long way away. And anything could happen in that time. Thanks

Hopkins homes are undoubtedly the most uncaring new build home company I have ever witnessed.

We still have outstanding snagging after more than two years.

Accused by workman of causing the snags. Confirmed my our convenience of cctv at the property.

After care team are shocking and lack of care and support.

Avoid buying a Hopkins home at all cost .

Lots of neighbours and friends experienced the same problems and worse. Definitely incorrect about the standard we purchasing !

Our downstairs toilet kept blocking. Customer care manager kept saying we put too much stuff down it. Eventually he got the drain doctor to check the drain and said the drain was ok and it was us. I mentioned that the drain doctor only checks for blocks, not that the the drain was constructed properly. I said I would get a surveyor in to check the drain. It was only then when the manager agreed to get the srains people in, who ended up digging out and turning the drain. As Hipkins are slow it took a ywar.

Appalling customer aftercare given by some individuals within Hopkin homes. He doesn’t deserve the job title “customer care manager”. Never said sorry for mistakes they made, never returned your calls or emails – never put himself out when we had to. I felt sorry for his team who were the brunt of our concerns and frustration due to the lack of care he showed. This was also echoed by many other home owners on the same estate