Sureterm Direct Home Insurance
Customer Service
Value For Money
Sureterm Direct Home Insurance
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User Reviews
Customer Service
Value For Money
Absolute Joke Of A Company
Joke of a company, renewed my insurance automatically at an increased amount. Sent me forms to sign to renew which I did not return but they proceeded anyway. I have arranged insurance elsewhere and despite many calls and emails I have yet to have one response from sureterm.
I am cancelling my direct debit with the bank and I expect I may get a call then!!!!!!!!
Don't touch them with a barge pole, absolute shocking customer service (you can't even speak to anyone)
Dear Paul 1802. We are sorry that you are not happy with Sureterm. We provide many customers with automatic insurance renewal, but customers can always decline to renew with us by contacting us in advance. We are keen to talk to you about your current home policy and resolve any outstanding issues. Can you please call Customer Services on 0844 576 1212 and one of our Team Managers will assist. Alternatively, if you can email us your contact details on [email protected] and we will call you. Thank you.
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