Fowlers Motorcycles, Bristol

9 minutes ago

NEW

Absolutely brilliant service @Fowlers. We were so happy with the great customer service in your Honda Department! Representatives are a credit to your company!! Loved the atmosphere in the department. No pressure sales just a really chilled relaxed environment. Nothing was to much trouble they fully explained everything to us in great detail. I would definitely highly recommend them. If you want a Honda then these guys are fantastic and knowledgeable. If I could give more Stars then I would!!! Thank you both great guy's!

KTM Duke 125 cc (21 plate <550 miles on the clock) was booked in for Warranty work by my Dealer as Fowler's were the approved servicing agent in my area.

Dropped the bike off Saturday morning for 0830 booking on the Monday.

Monday called at 1630 to say couldn't find the problem and had only tested the bike up to 60mph, I asked why not 70 as per the top national speed limit (should point out bike was in for struggling to hit 60-70 mph), her reply was "we don't have time to ride around everywhere" and then tried to hard sell me on the service as the light was on, 15 minutes of hard sell before she would accept I already had it booked in elsewhere I was told I had to "come and get it now as we don't have unlimited storage". I promptly reminded her they shut at 1700 and she had just wasted 15 minutes trying to bully me into an overpriced filter and oil change basically.

She huffed down the phone at me as I wouldn't tell her where I was getting it serviced and we agreed an 0830 pick up the next morning, advising her it had to be ready as I started work ar 0900.

Rocked up promptly at 0820, 2nd in the door and signed for and collected keys with a "bike is ready and waiting at the workshop" so off I went.

After trying to give me 2 other KTM's that weren't mine and after 20 mins of looking confused mechanic admits he is not sure where it is and goes back into the workshop to look.

I literally watched him through the open doors as he drags my bike out of a corner by the rear light cluster and brings it to me. I asked where the handover paperwork and inspection is and he just stares at me as if I asked him to mug his gran.

Before I can say another word he turns around and walks back into the workshop closing the doors.

I ride it the 10 mins to the office secure parking and get a proper look at it to find multiple pressure cracks around the rear cluster where he lifted and pulled on it.

Take photos and call my dealer who record and advise me to report to Fowlers ASAP so call it in with a promise of a Service Manager call back which comes after nearly a week.

As agreed send photo in and statement given over the phone (which I conveniently recorded). 2 weeks later and zero communication from the Service Manager not even a courtesy confirmation of receipt email.

Zero Customer Service, Zero Customer Care, Zero Communications Skills, Zero acceptance of blame accident or not EQUALS instead of replacing a light cluster at a few quid a small claims for criminal damage through wilful negligence is the path.

Fowlers I was warned about you by lots of people and they were ALL correct.

Most probably the worst service department I have ever had the misfortune to use.

Compleley incompetent and charges way to high.

I will be taking them to small claims court.

I was in the area recently on route to Devon from Durham, and hit a tree branch in the road. Popped into fowler's for them to check out the engine management light/problem.

They fitted me in there and then, replaced a broken rear bearing X2. Did a full check of bike all signed off as safe to carry on my holiday.

Special mention to the guy who worked through his lunch to get my bike sorted. (Otherwise a six week waiting list)

Carried on my holiday in Devon.

Much appreciated. Thank you very much

No respect for customers property. Destroyed my Son's almost new Honda 125 with 3k on it worth £3,500. AA dropped it off for minor electrical repair under warranty but after waiting for over 3 month's we got a call to say it was ready but had to pay near on £800 as honda wouldn't repair it under warranty! After paying we were taken outside the workshop to be shown a pile of rusty scrap these swines had left it outside in 100 or more bits all over a bad winter not covered up etc. After complaining we were man handled out of the site as Fowlers then and now deniy any wrong doing? there were many parts missing including the seat and tank!

The rusty scrap was sold for £50.

Up to this point me and our family and friends had bought dozens of bikes & items by me but never again.

Total lack of regard for peoples property. Manager called me after another posting about this but showed no interest etc.

Dont trust them with you pride and Joy!

Old Mr Fowler at stPauls depot would never have treated me or my family in this way!

Still biking

I bought a triumph 800 XRt from Fowlers Motorcycles in Bristol just before Christmas. I dealt with a salesman in the Triumph department. I found him to have a nice relaxed approach yet does not lose focus on the sale or the customer experience. During the sales process he had to call me back many times to confirm details and paperwork which is normal in any sales process. The times he said he would call me he did. He also made every extra effort to get the bike ready for courier collection on Christmas Eve and as we know Covid has made things difficult but he managed it.

At final point of sale he said to me he would call me on the 31st to see how I was getting on with the new bike and a courtesy call follow-up. He did indeed call on the 31st as promised. He is the kind of sales guy I like to deal with as he listens to what the customer wants and does not get on with a load of sales blurb. Some people need the sales blurb and that’s fine too but my point here is that he quickly assesses who he is selling to and knows how much additional information they need if any.

He knows his product, is an asset to Fowlers business and is a pleasure to do deal with.

Thank you to him... regards.

Awful after sales service from jobs not done correctly. I would avoid using this place at all costs! Incompetent service manager doesn’t help . Management need to stop trying to protect him and get someone that knows the business and how to look after customers so they return ! Talk to your own staff, as many agree and have told me their thoughts so if a customer knows then surely senior management know !! Terrible and dangerous work done to our bike. Avoid !

I purchased a 1 year old KTM 1290 x staff Bike.after only a couple of rides I decided to change oil even though it said 4 k I until service. It was like tar more like it came out of a Diesel engine. Pads on rear are shot. Tire had about two hundred miles left on it and rear disc well rusty and worn. Fowlers not interested and to be fair I should not have brought it. However I thought it would be sound given big company etc etc. Took me 3 months to get petrol cap changed and I am still waiting for an owners manual from them.

BE CAREFUL Big company does not mean anything in the race to turn over bikes.

The girls on reception are outstNfing and very helpful. The Ktm sales team won’t be seeing me again!! Disappointed.

I had the sad misfortune to have to deal with someone from this company. Absolutely not a clue about customer service in fact down right rude! Doesn’t call you back, does nothing about your enquiry and everything was a hassle to him. I went somewhere else with my money and nothing was to much hassle.

I was even huffed at on the phone by The staff.. Idiot put me on hold (so he thought) and spoke with another member of staff who said just tell them to f off.

Take your money else where people I promise you won’t regret it.

People want pleasure when spending thousands your are rude, a Ballocks sales person and I knew more about the bike than he did.

USELESS ALL OF YOU.

After buying a brand new motor cycle at the end of 2015 I was disappointed on collection to have found three points of damage to the supposedly brand new bike. After being promised it would be fully dealt with I did drive my bike away that day. Only one matter was ever resolved despite phone calls and calling into the garage to try and follow up!

The short story if you are daft enough to buy a bike from this garage is do not take it away unless you are 100 percent happy with it. After you leave the garage they have your money and are not interested at all in fulfilling any promise to rectify issues. They just say what they want you to hear to shift the bike !