Trans Pennine Express

Train delayed, delayed, delayed and ultimately cancelled

Missed my connection to Doncaster, missed my connection to London Kings Cross and missed my connection to my dentist appointment.

I'd heard the rumours about this outfit. Sadly, they're true.

Avoid if possible .

For my rearranged appointment in September.... I'll be driving.

We are on the delayed 12.01 from Manchester piccadilly and the train conductors announcement was hilarious. Everyone is tired and stressed and cramped and he totally diffused the situation and made most passengers laugh. Between the random excuse generator and overpriced goldfish purchased at the Manchester Xmas Market it was just what we all needed. Bravo!

Possibly the worst service I have yet to experience on trains in the UK.

Overcrowded and left standing from Leeds to Liverpool despite holding a first class ticket.

Staff did not attend to passengers and rolled the first class trolley over my foot whilst attempting to push it through an overcrowded space.

The toilet was broken and overflowing.

They call that first class and demand payment you for it.

Shameful and should be shut down.

Young man at Glasgow Central went out his way to help me asked him what platform my train was leaving from he told me 2 or 3 there was a platform change he came looking for me took me 2 platform 10 wheeled my suitcase put it on the train a realy appreciated his help great service alway that you.

I bought an advance ticket but selected off peak times and thought the tickets was off peak, apparently it wasn’t and I got charged £50 as a penalty,

For a service that is usually over sold, understaffed, outdated, delayed or cancelled I find this quite appalling , I accept I got the wrong ticket and offered to pay the difference however that was not good enough for the privatised company seeking to profit more at every given chance, they fined me and made me buy a new ticket, a one way ticket from Leeds to Manchester cost me £75, whilst a fly to Berlin bag included cost me £50.

Nothing on the website is clear and off course this was included in the terms and conditions not on the main page, neither I was given the option of selecting just off peak trains.. why?

ranspennine express does not care about passengers. It's the most execrable train service I have never experienced. I have travelled with Northern, Avanti west coast and other in the south, they all made an effort to be reliable.

Transpennine express excels in the art to ruin your trip/holidays. For sure in the future I will avoid travelling with tpe even if they give free travelling tickets.

absolutely disgusting service from trans pennine express, train cancelled on the morning of travelling to Manchester Airport for a holiday to palma and the same on arriving back from palma.

I was very impressed with the new fleet of trains, clean,comfortable and quiet.

However, on returning to Liverpool from York, I used the toilets; locked the door correctly and within two minutes the decided to open fully of its own accord.

Whilst I was embarrassed, there were young children within full view.

I complained and received an apology from tpe but no assurances that this fault with the toilet doors would be rectified.

Spent over an hour trying to book tickets online. Repeatedly had to re-enter details at evey stage. When I finally got to the payment page I was faced with a blank screen. Tried going into the page several times before deciding I will not trust my bank details to the security of a site like theirs. Will notbusecthem again.

I'm forced to use these trains to travel to work in Manchester. On Friday the guard announced at Victoria that for the first time this week, the train would actually be going all the way to the airport instead of kicking everyone off early with their baggage to get on an already over-crowded train instead.

TPE is run by criminals. They sell tickets to destinations, knowing that the train won't actually get there. They say that a train leaves Huddersfield for Manchester at 8:01, knowing that it never does, as they are 100% late. They sell seats, knowing that the only seat available will be on the floor.

All they are good at is taking our money. After that, they treat passengers like dirt. I try to work at home as often as possible now, to avoid their abysmal trains. I'm also looking into changing jobs so I don't have to use them. After 20 years commuting, its never been so bad.

Avoid if at all possible.