Avanti West Coast - www.avantiwestcoast.co.uk

Hideous train operator who has problems getting trains to their destinations on time despite leaving promptly. The last time I booked I was advised that the train wasn’t going to my destination and I should get another one, despite the fact that the journey time was already due to take 12 hours. A year or two previously the same trip took 15 hours owing to a cancellation and a journey riddled with problems. Only good thing is that you normally get something back via Delay-Repay. The website is terrible too with slow and unresponsive software. I now tend to book elsewhere even when I do have to use its services.