Manchester, Elite Valet Parking

I’ve used this company or one ifs other many names they use it have used without any issue; however when I collected my car a couple of weeks ago it was damaged. The guy who dropped it off said “don’t worry, they’ll sort it”. After 2 weeks of constant emails, I’ve had absolutely no response. I’m left with a damaged car, which I will have to repair at my own cost.

Used them last July for our holiday. They car was ok when returned. However the driver quickly left after giving me my keys and when o got I saw they had snapped my sat nav mount straight off my windscreen, rather than just Unclip it. I get it! You didn’t want it recording the parking space. That’s fine, but there’s a better way of removing the mount rather than snapping it off the window. I emailed twice about this at the time and was completely ignored. Even an apology would have been somthing. Certainly wouldn’t use again.

I booked them 4 weeks prior.. what a big mistake. I even confirmed a day before and my flight was at 6am. Arrived in time called the number continuously for 15 minutes no answer I have 3 children and the mrs sitting in the car with me and I have no clue what do to.

At the end I had to quickly book online with another company who was lucky to help at that hour

What a close call this was as my flight time was closing

Do not use them stay away and avoid

What total idiots.

I booked through groupon which I thought was decent, Jesus how wrong was I, complete farce of a set up, I knew when I was dropping my car off and I would have driven way if I'd had time, please read these reviews and do not use.

We arrived as planned and had to pay £4 extra to the driver so he could get off the car park.

Upon returning to the car park after the holiday the car was there as arranged. It then cost another £4 to get the car off the car park.

On the way home my partner noticed that the previously full fuel tank was now almost empty. The front passenger seat had also been adjusted.

I contacted the company and spoke to the same person who had dropped off the car. He got angry and said that it was our fault for not noticing at the time and was unhelpful accusing us of lying about the fuel.

I could not recommend this company at all. Customers are providing them with free cars to use for themselves.

The drop off service was ok actually with the exception of being asked top pay £4 for the driver to drive my car away. Returning however I had to wait 20 mins for my car once i called when outside and was given a token that was apparently supposed to give me free access to leave the car park...it never. I had to pay another £4.

Would not use again, much better options out there

Very poor service and rude, too. It took 30 minutes for our car to be brought to us. I rang for an update after ten minutes and again after twenty since it was midnight in October and we had a two-year old with us. The second time, I was told, "I said it was coming three minutes ago, mate," with very obvious irritation. No apology was given for the lateness and the car smelled strongly of body odour when we got it back. "Valet parking"? To a very poor standard. "Elite"? Definitely not!

This was the first and last time using this company.ELITE VALET PARKING, Manchester Airport.

I have emailed them on my return on 26/08/2018 to describe the condition and extra mileage on my car on our return, as yet I have had NO response...!

When we dropped the car off 11/08/2018,Terminal One, it had been cleaned inside and out, the company representative was late arriving to collect it, never checked the car prior to leaving the airport. On our return on the early hour of the 26/08/2018, 02.00 hrs, I rang the number and was told to go to Level 3, after what appeared to be a long wait the same person arrived with the car, I opened the boot only to find that all my items in the boot had been thrown all over the place, this included an accessories bag which velcro's to the side carpet trim, the front drivers wing & wheel was covered in a light grey mud splash and my wife pointed out that the passengers door mirror was scratched and pushed in, this appeared to have been done with a branch of a shrub.

I stated to the E.V.P rep that he car looked as if he had been on the RAC Rally with it..his reply was that " it had been raining and got splashed ".

The drivers interior footwell mat looked like Farmer Giles had been using the car round up cattle in a field.

After the rep left I then checked the milage, I was aware that there would be possibly 10 or so miles on due to the road works, but there was actually 21 miles extra.

AVIOD USING THEM!

AVOID AT ALL COSTS. 

Pick up and drop off ok but used 1/4 of a tank of fuel and clocked up over 400 miles in MY car after 1 week which they deny.

Please post on as many social media sites as possible ...they cant keep getting away with this

The pick up was fine but then when we arrived back at Manchester I called once our bags had been collected and was told they would be 15mins. After 30mins we called again to ask if there whereabouts to be told they were stuck in traffic and would be another 15mins? 1hr 40mins later (we were also travelling with a very cold and tired 2yr old) the guy arrived without a real apology or explanation and the car was filthy and didn’t smell nice. So not only was the experience very unpleasant but now I have to go and pay for my car to have a full valet! DO NOT USE! Use the official Manchester Airport meet and greet instead!