The Forge (Poachers Pocket) Gornal

Ecru thing took over an hour , evry thing was cold , price was ridiculous, never come here, need shuting down, 5 pound for a strong bow ,

I booked a table of 13 for a 55th anniversary for my parents and wasnt happy with the meal and the service. There were no knives with the staek,the steak wasn't served the way it was required and we wasnt offered any sauces with the meal when it arrived.it is a place we love to come but this really let me down for a party of 13.

visited pub yesterday waiting staff very helpful and friendly; there were ,10 of us dining, some of the food was not available but was enjoying myself anyway as I was with my family. After the meal some of us ordered sweets, shortly after we were approached by assistant manager demanding for us to leave as our table was booked for a family of 30.The manager had a really bad attitude very argumentative her approach very rude and confrontational, we at that point was told to sit in the gardens out of the way and eat our sweets out there What a way to treat customers certainly will not be ever returning there.What school of charm did she get her management training from.

24th. Jan.2016. Just had Sunday Lunch, food served on cold plates, so food not very hot, poor quality,forgot Yorkshire's, brought them after we had eaten half our lunch.

WILL NOT BE RETURNING

took my elderdley aunt and my wife for lunch same old chicken breasts frozen chips poor fish tough steaks usual overpriced two for one menu does not need a chef on chicken to put sauce paid 10 pounds for plaice got breaded nothing no concessions for single diners

Having been to this pub on several occasions,Iv never had to write a damming review before,HOWEVER I have started to notice a sever lack of vegetarian/vegan options, till today, So I noted the "Veggi Sizzler" on the specials board, and opted for this, it stated a medley of vegetables on a skillet with tortillas chips and salad. Pretty decent I thought.. Till it came to the table, the skillet was placed ontop of two warm tortillas, and when I came to look at the "medley" of vegetables that had been cooked all it was were chopped onions and mushrooms swimming in half a pint of oil..having taken a few of the onons and mushrooms to eat, the taste resembled of omega 3 fish oil, you know the after taste you get, it was VILE. This dish was taken back having turned my tum several times and leaving me with a nasty taste in my mouth. The staff were shocked but gracious enough to not charge me for my meal. HOWEVER this did ruin the whole pub/restaurant experience for me, and it was fathers day too, So sat drinking water and watching the others tuck into there steaks etc, seems to me that this pub does not like vegetarians, and the options they do put on are NOT what they claim to be .. as they are not cooked properly. VERY DISSAPOINTED

I GAVE THE WAITRESS A PEICE OF PLASTIC FROM MY MOUTH THAT I WAS CHEWING ON AND GOT OFFERED A PINT TO SWILL IT DOWN WHAT A JOKE. NO APOLOGY FROM ANY MEMBER OF STAFF OR CHEF. i USE THIS PLACE EVERY WEEK AND THERE FOOD IS ALWAYS GOOD BUT THIS TIME I FELT LET DOWN AND NO ONE GIVE A MONKEY. WHOEVER WAS IN CHARGE THIS NIGHT NEEDS TRAINING,SOON.

We have been to the Forge seversl times for meal,s and always take friends with us,the food is always good,staff are friendly,and the 2 for 1 is a very good deal,i would have no hesitation in recomending the forge,well done

Booked a table for 16 as a celebration for a family birthday. Was told we could have 4 separate tables, which we were ok with (not thrilled but understandably a large booking). Arrived at 1:15 and waited 20 minutes for an order to be taken. 2 people ordered starters, which arrived in 15 minutes. 45 minutes later our meals started arriving. The food is nothing special and the table staff seemed utterly terrified. After finishing our meal, we then waited another 15 minutes to order dessert.The majority of the group ordered red velvet cheesecake whilst the rest ordered various other desserts. 20 minutes after this order, we had a young waitress come out and say that they had run out of red velvet and that we would all have to change our order. We asked for a manager because by this time, we were fed up with 2 fed up children in the party. The manageress came over, seemingly itching for a fight. we explained the issues with the delays etc and her response? -because we had ordered starters on one table, it had delayed the rest of the meal (by 45 minutes?)- even though there were several individual bills , that running out of dessert was typical of marstons and that it was all being done by 1 single person in the kitchens. There was no apology of the sort, her attitude was basically 'tough, you've eaten it and you've got to pay'. I honest thought she was going to ask one of us outside to settle it. We eventually got offered (by a terrified waiter) 20% of each bill and resumed waiting for a pudding. It was another 30 mins of waiting and confusion (2 orders for dessert to take out was delivered on a plate with ice cream twice) we finally all managed to eat our dessert and leave. All in all a terrible customer service attitude for low quality food.

concentrate more on quality rather than quantity, good setting for pub but pleasing nobody food wise, would not use again until customer satisfaction improved.