Wynsors

I ordered a pair of shoes and was sent the incorrect item. When I contacted customer service I was told I could always return the shoes, which I did. However, I was charged for the return on an item I did not order. When I contacted customer service again and spoke to an agent who seemed to have an attitude telling me we were going round in circles and for that reason she would terminate the call. All I wanted was the correct shoes or a full refund to reorder the correct shoes.

Need to open the Runcorn shop again a lot off people miss it we don't have any shoe shops in Runcorn

We have to travel out of Runcorn to get shoes

I Just been to the Oldham branch, i buy school shoes for my 3 boys and usually need 3 pairs every term, and like today my 9 year old has need new pair because hes broken them. The shoes are not that great just like asda and Tesco qualify, but it is covineint to get them quick. My complaint is about the staff, there is three ladies working in Oldham branch, one is the manager. There were no other customers in the store, and you would think, they would give a customer some attention automatically and do their job, what is even more surprising is that one is the manager. I looked at them for about 5 minutes trying to get there attention, but it was hopeless so i had to asks, they all gave me a stare as if i had done something wrong or been rude to interrupt their conversation. Then one of them came and told me that the size was not available, and went back to chat. Then i was looking for another style and couldn't find the size. Again i couldn't get there attention and had to interrupt them and ask for the size and the chubby one instead of comming over shouted from behind the counter across the shop which is anout 5 meters away, that "we only got whats there and if we havent you have to order it". I said you havent even helped me to look for it, then the manager walked away as if she was disgusted and the other lady came and found the size i couldn't find. I paid for the shoes and told them i would complain about their behavior to head office and give them bad reviews, they never apologised and just shrugged. I know there are cctv cameras, and hopefully head office can look in to this. I am looking for no compitition, i collect their loyalty discount stamps but i will never shop at wynsors again.p

I ordered a pair of size 5 shoes for my Mum. The shoes that were delivered were labelled size 5 but were a size 4 at best. Not just slightly too small, far too small. When I returned them I requested that the postage not be deducted from the refund as the shoes were not fit for purpose, but they deducted it anyway. Obviously do not care that the fault was their end.

Ordered a pair of adidas trainers which are 100% fake they didnt even come in a box just wrapped in clingfilm..the adidas logo was stuck on uneven..pile of crap!!!!

I bough adidas gazelle trainers a couple of months ago getting them £15 cheaper than other shops but the fixing is peeling away badly and I get small things inside the heel section when I'm out walking .. Small stones mostly .. Haven't bothered trying to return them .. Wouldn't recommend the shop now I would rather have paid the normal price elsewhere and had the trainers longer .. I know i would be fobbed off and don't want to waste my time .. So thanks for the inferior quality trainers .. Trainers I buy when needed after at least a year

I bought some shoes from Wynsors for my 14 year old son who has faily wide feet so trying to find shoes can be particularly hard. They arrived in good time but as I have found a lot lately they didn't fit his size 10 feet, so I needed to return them.

I read Wynsors terms and conditions which states that if I were to use their supplied label then it would cost me £2.99 deducted from my refund. Instead I used my own label and paid for the return. I sent my son to the post office with the parcel asking him to get proof of postage which of course he didn't get.

The returned shoes got to Wynsors and I was refunded minus the £2.99. When I contacted customer support I was told according to their paperwork I had used the returns label which of course I hadn't. I told them if they had checked their paperwork they would have seen the un-used returns label inside the package still stuck to the reason for returning sheet.

I have not heard back from them since and without that vital proof of postage can do nothing.

I will never use the company again and will make sure all my friends and family are aware of there terrible customer service!

Returned a pair of boots that had split after just over 5 months to be told nothing they could do as they were 6 months old and had wear but could have a small discount if I purchased something else. Contacted head office customer care to be told if I was not satisfied with branch decision I could send boots to head office (At my own expense)to be examined for a manufacturers fault, if a fault was found I could have a replacement if no fault was found they would return the boots with a letter of explanation...WHAT A JOKE

This store is awfull, they sell rubbish econds and the customer service is a joke....

Bought a pair of US Brass boots about 8 weeks ago. They have always felt hard and rigid at the heel and I did not think too much about it until 2 days ago when it rained they leaked and my feet got wet. On checking I noticed that the Heel on one boot had come unstuck and had exposed the way the boot is made. When you look at the boot the sole and heel look like solid rubber with a reasonable tread but the truth is that the heel section is made of plywood and the whole base of the shoe is covered in a very thin layer of rubber.

When quizzed I was told you wear them and they wear out. What in 8 weeks ? I drive a van for a living I dont work on a building site. They are absolutely not interested in resolving the issue amicably.So I'm left with a pair of US US Brass Boots. Maybe they'll look better on facebook.