Sainsburys Energy

At the end of the tariff period, I shopped around and decided to change supplier away from Sainsbury's. I gave my final readings and was told I was £32 in credit and they told me over the phone to cancel my direct debit. I then started getting calls from a debt collection agency saying that I owed them £53. £28 for the bill and another £25 slapped on. I've put in a complaint because of their mistake I'm now in debt. 

This company are appalling. They get you in with a low tariff then after 12 months slap you with a £280 bill. If you are struggling to find the money they quickly slap on another £25 charge then give you over to a debt collection agency with very little communication or warning.

DO NOT USE UNDER ANY CIRCUMSTANCES.

what have I done swapped over from BG give meter readings online ask when switch over is been trying to ring [is it overseas] have not got any hope of someone answering emailed no answer think I've mess up going with this lot

I looked at many suppliers and found Sainsury's came out best for value. The £100 incentive was good. However, they didn't say when they would send it or how long I had to wait. Easy to change over no problems communication was great.However it is early days.No negatives to date hoping they will be fitting smart meters in the area.

This company deleted my electricity account without any discussion or agreement with me.

I had given them no instruction.

They charged me £20 for doing it !!

They refused to assist with a meter reader to read an appalling smart meter.

They did not respond to complaints in a fair time

They attitude could only lead me to believe that as I was a customer, they did not care about me or my business in any way.

I have 5 (FIVE) complaints with them which they for which they have sent out a pre=printed format acknowledgement

they have taken no action

I'd suggest you go welsher for your utilities

Next stop for me ..... Offgen

After Often ..... BBC watchdog

USELESS !!!!

Really good service - helpful

So far have changed tariff twice and got 2 sainsbury gift cards

Always have time on the phone

Only dislike is that you can only have direct debt tariffs rather than other payment methods

So far the gift cards have actually paid for the energy used

Had a 12 month contract with Sainsbury Energy and I wish I had never heard of them. I was in credit for the whole period even at the end I had £191 credit. On my final bill this was take away with so called electricity charges, in fact they tell me I owe them £1.50.Member of staff I spoke to was no help at all, very dismissive was no help at all. Look elsewhere when you think of changing.

Switched 3 properties to Sainsbury energy and paid £104 per month for one of them the lady who lived there was in hospital for 7 weeks so very little energy used but only £18 in credit was advised meter could be faulty but never asked if I want it checked out

Staff rude and don't seem to care once you are in contract

Just kept getting told you can leave us anytime

Penelty for leaving early is £20 per fuel so £120 for 3 properties

Don't make the same mistake there are cheaper suppliers out there

Sainsburys Energy took a direct debit from my bank account over 2 weeks after I had switched from them. This was not to cover any arrears as I was in credit at the time. This was also despite me phoning and confirming that after the switch date they would not take any more direct debits. It is particularly annoying as the letter acknowledging that I was switching away from them asked not to cancel my existing direct debit until my account was closed "in case we need to take a final payment or refund any money to you", but they didn't refund money that was due to me and instead took an additional payment!!

Hence I can't recommend them.

BEEN 1 YEAR WITH THEM,MY TARIFF IS ENDING NOW. DURING THIS ONE YEAR I HAD ONE BAD MONTH AND I COULDN'T AFFORD MY DIRECT DEBIT PAYMENT,THEY WAS REALLY HELPFUL LIKE NO OTHER PROVIDERS! HIGHLY RECCOMENDED. NO PROBLEMS AT ALL