Joules - www.joulesclothing.com

I went into Joues shop today to buy a dress I'd had my eye on (Sophia Blackbee). I was hoping it would be in the sale and to my delight it was. One of the shop assistants Naomi could not have done more to help me. She helped me choose the right size and advised me what to style with the dress, even though she was extremely busy. She managed to handle all the customers with ease laughter and professionalism. She also found me some wellies in the sale which I was also looking for. I had a lovely shopping experience (which can be quite daunting as I've put some weight on) and can't wait for my next visit. Thankyou for making my day !!!

I have been appalled by the lack of customer service from Joules. As long as they are taking the money they just don't care about what the customer thinks. If the customer has a query or issue then you can forget it. Buy from elsewhere.

I think you can tell the measure of a company in how they treat their customers once they have ordered and received their money? Joules relies on automated emails which are bland and generic. Try and get an answer as to why you ordered items and they haven't arrived, despite emails acknowledging and confirming the orders. I have been in touch with Joules directly on 4 occasions in the past 8 days, only to be told "The management team are looking into it and will let you know" The problem is, there is no management going on, certainly not in the customer service arena. A real shame, as Joules used to be considered to be a reliable and trustworthy brand, but now I don't think it would compete with most supermarket clothing brands.

I am shocked at customer service in Joules. This company should go down ages ago. The clothes is mostly good quality (you pay for it, don't worry), but there where it ends.

When you need to resolve some problem, there is no available service. Nobody answering my phone calls, emails or chats. Money taken from the account and no delivery. When I posted review on website, it was rejected. I count my loss, but that was the last time I ever purchased anything from Joules. Shocking customer service and the best is, all blame it on Covid. Never again.

Bought a pair of Joules wellies last September for dog walking. Eight months on and I had to return them due to splits in both boots. Joules customer service is dreadful. I checked online that my wellies had been delivered which said they had so threw my postal slip away. Joules now insisting they haven't got my wellies and I have to wait up to 21 days for them to be 'in the system'. They have then said that because I don't have the tracking number that if they are not found there's nothing they can do. I can't help thinking that they are just going to claim they haven't arrived anyway! Will never buy another pair as didn't last 2 minutes. Will invest in another pair of Hunters which lasted me 3 years ( worn almost daily).

Wellies are useless, they split after a few months (only used for dog walking). Clothing in generally has been good quality. It's only when things go wrong that you realise how poor the customer care is. Ill informed, rude staff that don't seem to be aware of discounts and consumer rights (including guarantees). If they don't like your review - they won't post it. If they don't want to respond to a complaint - they just ignore you. I imagine they are loosing customers in their droves.

Yesterday I returned my husbands shirt to store that he received for Christmas from his mother. Unfortunately due to it being a gift I did not have a receipt.

The shirt was too big & all I wanted to do was exchange it for the smaller size as my husband really liked the shirt.

I know that my mother in law paid £49.95 for the shirt a week before Christmas. The shirt is now in the sale for £29.95. Twenty pounds less than it was purchased for.

Unfortunately there were no small shirts of the style I had left, so I was told I could exchange the shirt like for like. There was a very limited selection of shirts left, but I managed to find two that my husband would like.

The two shirts were in the sale, but more expensive that the shirt I had that had been purchased for almost £50.

As they were more both expensive I was told that I would have to pay the extra ( one was 34.95 & the other around £45 as my shirt was now only worth £29.95.

I was incredibly frustrated, both shirts were actually cheaper than the fifty pounds already payed- and asked to pay a further £15 for the one I wanted is ridiculous. That would mean I would be getting a £45 shirt for paying £65 for it.

I was told due to not having a receipt the manager couldn't do anything about it.

I decided rather than keep a shirt that didn't fit I paid the extra £5 for one of the shirts. I was absolutely not going to pay an extra £15.

Bought a pair of wellies in the Summer this year, just started wearing them a few weeks ago for dog walking. They are fine unless you get them wet!!

Both wellies leak.

I might as well have bought the cheapest wellies I could find, as they couldn't have done a worse job.

I also bought wellie socks a week ago and was asked for my full address and then full name. I wasn't happy giving this info and when I asked if it was for marketing the assistant bluntly said 'no its so that I can give you a receipt'. They are an utter rip off. I WONT BUY FROM JOULES AGAIN.

Internet purchase, garment arrived with mark on it , would not replace unless I pay postage costs back from France. Would only be replaced and reimbursed if it was a manufacture fault otherwise no refund for original purchase or return postage and they would destroy garment

I ordered a waterproof Mac from joules and was very happy with it until I needed to wash it. I carefully followed the washing instructions but the colour absolutely drained from the coat so after 1 wash it looked awful. I asked around a few friends and they informed me that the same had happened with their joules clothing. One friend was told by a stranger that they liked her coat but to not wash it because the colour will wash out of it. How joules can charge such big prices and produce shoddy clothing is unbelievable. after the disappointment of a ruined coat I e mailed joules to be told that my e mail should be answered within 48hrs, uh what a joke! 1 week later I was still anxiously awaiting a reply so I e mailed them again, again to be told I should get a response within 48 hrs. It's now been 1 week and 4 days since I first e mailed joules. I am absolutely furious with such a badly run business that sells expensive tat! Once I resolve this issue I will never waste any more money with them again. Beware!!