Bonprix

Terrible! I never received my products and I never received my refund to date. They said they lost my products in the post and after many many calls and emails tans excuse after excuse they said they couldn’t refund my card! I’’ve Reported them and will go to court if I don’t get my refund.

Poor quality item was dropped on door step. After arranging collection and waiting from 8.00 to 20.00 they never collected the return parcel on the arranged day. Premium number to call beware..long wait!

Would not recommend Bon Prix!

I ordered a dress on Sunday evening and paid for next day delivery. Receiving the dress on Tuesday would have been exceptable but its Thursday and still no dress. Will it arrive on Friday or Saturday, who knows? I won't need it by then. Very poor service. Very disappointed customer.

bought a rose print maxi dress for a function

it was delivered really.quickly

it fitted well

nice length

flattering

nice material

I have attempted to unsubscribe from their mailing list for the last 5 months, I have emailed them now on 4 occasions where they have promised to remove me from their list and low and behold they are still sending me emails daily.

Unbelievably disgusting customer services, shouldn't be allowed to trade

Reason being is that I am being charged a large amount of fee for basic,y no reason.

I returned most of the things and only kept two items which my balance should've been no more than £35 but its skyrocketed to £71 I mean really. The items I have kept are both below 25 pounds value.

They charge a rediculous amount of interest and even late payment which I have paid in time for.

They robbers.

My review of Bon Prix.

I ordered some 100% cotton pyjama bottoms from their website. (Artifical fabrics cause me a rash. )

When I received them, they looked like the items as displayed on their website, but enclosed in the packaging was a note to say they were different from the description online, and if I was unhappy with them I should return them for a refund.

On closer inspection, the garment labels revealed that they were, in fact, made from a polyester mix.

I felt so angry that I emailed them asking for some cotton ones to be sent, or a credit applying to my account or failing that, my account closing. I was determined not to go through the returns process when THEY had mislead me.

To cut a long story short - they apologetically closed my account, and I received a letter shortly afterwards to confirm that I was indeed correct and the items I had received were not 100% cotton.

I already knew that!

Unless you're happy to receive cheap clothes made from artificial fabrics, avoid this company.

Such a shame this company were once so good now they are just ordinary and overpriced! Just had a look for a plain short sleeve t shirt - a couple of years ago you'd have had 3 for £10-£12 now 6.99 EACH. No wonder I haven't used them for years

I bought some dresses with bonprix Belgium and unfortunately they didnt fit. I therefore sent them back in the stipulated time but now counting 4 weeks later Ihave not received the new sizes that i ordered neither have i received any refund. When i called them the customer care was rude and hang up on me. Tried calling again and i was informed they had no idea what i was talking about! this is daylight robbery!!! I want my money! or my items! My customer number is 15016850. I await some response from this company. Do not shop from them.

Returned two items but money was refunded for the item not sent and it was 10X less than the other two items value. Its been more than suggested 28 days. No response from them yet. very frustated