1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★★☆☆
3.5 / 5
66% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★☆☆☆☆

“1st central”

Written on: 23/06/2020 by Porterpm355 (1 review written)

what can I say steer clear of this shocking rude low life company. a poor exscuse for a company… Read Full Review

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★☆☆☆☆

“Policy suspended untill they review documents”

Written on: 21/05/2020 by SamArachchi (1 review written)

I started a claim with them, and they requested documents from me after a couple of weeks - ie DL, DVLA code, and NCD. I noticed that they locked my online account at the same time, I contacted them as I was about to sell my car and replace with another. They said they can't do any changes to my account until the documents are approved, which will take a week. I requested to get it done sooner, as I was left without a car for a week, and also had active insurance for a car that someone else… Read Full Review

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★☆☆☆☆

“£120 to cancel after 7 months why?????”

Written on: 29/01/2020 by davidhancock (1 review written)

Insurance quote was good £330 for my car even though I am 51yrs old BUT after 7 months paying monthly I sold my car and rang them to cancel before the folowing months payment came out to be told I had to pay £120 in cancellation charges!! £50 admin which is too much just to answer my call and tap a few buttons on their database, £50 cancellation charge which is just another name for the first charge. £20 pro rata for the cover Id already had but as I had paid for that month and we where… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 28/01/2020 by 28Watson (1 review written)

Absolutely disgusting !!! £20 cheaper on comparison sites, so you take the policy, 14 days later they then send you and email saying, some details are not correct, and you have to pay an extra £144 or £81 cancellation fee!!! Disgusting! Stay away from these artists!… Read Full Review

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★☆☆☆☆

“Painful experience, left out of pocket. Sharp Practice.”

Written on: 15/12/2019 by Malonett447 (1 review written)

I found 1st Central Insurance to be the cheapest option during my annual search for renewal of motor insurance. I'd never heard of them, but their reviews looked good. I purchased a motor policy and then the pain started... Having purchased the policy a month in advance, they waited until it was live before sending me an email saying something wasn't right with the information I had provided. At their request, I sent them photos of the front and back of my Driving Licence, then further proof… Read Full Review

Ferkemall's Comment

Written on: 22/01/2020

OH you to , i had much the same one & a half days in i could see where this was going after doing some research and cancelled they have an Irish rep who kept laughing at me as i wa sgiving my reasns for cancelling then after a long time he says oh you want to cancell do you ,i ask for an conformation email to that effect he says that will be with you inside of 5 minuets ,the result of that was one email with a polict number and another telling me about their security checks NO CONFORMATION EMAIL ,i report them to C0MPARE THE MARKET.COM & TRUST PILOT = then get an email from 1ST CENTRAL saying they sent me the email on the 17/1/20 saying details about the refund including the £170.93 refund out of the £224 i paid them the day before ,an admin charge of appx £53

Their rep said the refund would take 10 days but 1st Central pr dept says 5 days and i never got the email anyway , when dealing with copanies ALWAYS FILE ANT COMMUNICATIONS YOU HAVE WITH THE COMPANY and or any other companies im going to wait to see id i get the refund in the stated time if i dont get it im taking them to the small claims court even if it costs me more than its worth .

As for Compare the Market i sent them emails about this and at first they just waived it on now it appears they say they are going to investigate it i wont be holding my breath on that one because companies like 1ST CENTRAL pay them the referal fee its how they make their money .

Im 70+ and poor i had to buy another car because mine was to expensive to repair so had to scrap it and lost a lot of money the query over my no claims stemmed from selling my car 10 yrs prio and buying an automatic and putting it in my wifes name the insurance company said it would cheaper to put it in my wifes name and me as a named driver the result was i lost 10 yrs no claim thinking i had the 10 yrs after a long phone call to the company they agreed to let me have a good discount so iv gone back to them at a cost though .

1st Central will send you emails just not the ones you have requested like conformation of cancellation they will run you into cancellation charges on top of their £53 ADIM CHARGE then they will put it in the hands of the bailiffs to collect even more money we had companies like this in the 1960/70s
you have to wonder how much money this company is making out of all of these charges along with incresed premiums !

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Ferkemall's Comment

Written on: 22/01/2020

UPDATE
despite not getting the conformation email i checked with my credit card account and they said that £170.93p had been refunded to my account

it would have been a lot easier if 1stCentral had just sent the email in the first place as for the £53 admin charge i will just have to eat that one
judging by the other reviews i seem to gotton away lighly !

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★☆☆☆☆

“Worst service ever”

Written on: 21/11/2019 by Billbo1969 (1 review written)

I will preface this by saying we have had several policies with this company over the years, and apart from one very rude customer service rep, never had a problem. Took out a new policy for my son via Confused. The form asked if he had any no claims as a named driver, which he does, then after accepting payment, and waiting 2 months, decided that they wouldn't accept his NCD, even though it was from another policy that we had with them. Customer services is a joke, complaints department is… Read Full Review

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★★☆☆☆

“Not The Best”

Written on: 24/10/2019 by Amani148 (1 review written)

I purchased 3rd party insurance from after they came up the cheapest on a price comparison site. Didn't have any issues for the first 6 months. Then I got an email from them there was a mistake in the APR interest as I was paying £18 a month instalments. There wasn't a huge difference in the APR so wasn't too bothered. However my real gripe with them is centred round me moving house and having to notify them of a change of address. I had just come into some money so as I was in the process of… Read Full Review

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★☆☆☆☆

“Extremely unhelpful and cocky agent CHARLY!”

Written on: 03/10/2019 by Zachariaht88 (1 review written)

I find their service horrific. I will cancel my policy when it runs out. I used the online chat service on the website and the agent takes forever to answer my question..when I asked him why it takes so long he told me they chat to multiple people at once and he didn't apologise, he just gave me a cocky reply… Read Full Review

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★★★★★

“Beyond good!!”

Written on: 19/09/2019 by Legend77 (1 review written)

Excellent service throughout. Wonderful customer service and aftercare. Highly recommended to anyone that wants a hassle free company to use. Friendly team and very helpful… Read Full Review

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★☆☆☆☆

“Bad Experience”

Written on: 03/04/2019

Hi there, I had very bad experience. Due to some personal reasons, I decided to cancel my car insurance after 31 days. I have been charged £50 for set up fee plus £50 for cancellation fee. They charged me total £100 for cancellation fee, it is double i expected. . Also they charged maximum interest from my first instalment, i mean they charged about £14 on £33, it was about 30% total interest of 11 instalments . Customer service was also very rude and not helping. My call was placed on… Read Full Review

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★☆☆☆☆

“Disgraceful insurance company!”

Written on: 16/02/2019 by samuelmurray (1 review written)

If you don't mind having your credit report destroyed then I would recommend these guys. They don't reply to any issues, On the last month of my insurance I kindly wrote to them not to renew my policy, so they decided to charge me twice and renew the policy anyway. Only for me to cancel my direct debit, write another letter as you cant get through by phone. Then, A few months later. They report this to my credit agency as a default! They contacted me after writing a trustpilot review asking… Read Full Review

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★☆☆☆☆

“Issue with DD, no email, text or call just £30 charge”

Written on: 15/02/2019 by Holderci365 (1 review written)

There was an issue with DD and instantly charged £30 which was taken directly from my bank. No warming, no email, phone or text. Resulting in further bank charges. I called and staff were unhelpful and rude. Extortion!,, There no discussion with them Avoid avoid avoid… Read Full Review

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★★★★★

“Easy, quick and no fuss”

Written on: 05/02/2019 by odBragg277 (1 review written)

Went with 1st central car insurance for a year. Bought online with no issues or fuss. I didn't need to make any changes to my policy through the year but I think the admin charge, even changing it online was too much. When my renewal came, the insurance cover I had wasn't what I needed any more and got more cover for a cheaper price with a different insurer. I didn't need to call to cancel my renewal and did this all online which I liked as there's no fuss and waiting in call queues. After my… Read Full Review

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★☆☆☆☆

“Excessive charges”

Written on: 23/01/2019 by robincharlton (1 review written)

Bank made a mistake on d/d and get instantly charged £30 and have to pay it with 3 days Extortion!,, There no discussion with them Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Car Insurance ”

Written on: 04/12/2018 by 268Joyce (1 review written)

Awful customer service. Came out cheapest on comparison site but when I went to take out the policy they wouldn’t agree it and wouldn’t explain why. What a con... never experienced anything like it before. Shoddy customer service and i’ve probably had a lucky escape. If it seems too good to be true it probably is !!!!! Steer away from this tin pot company !!!… Read Full Review

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★★★★★

“Great prices for everyone”

Written on: 21/11/2018 by Sloaned1947 (1 review written)

Excellent prices that beat the rest in my case… Read Full Review

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★★★★★

“very good ”

Written on: 22/09/2018 by Raffertyxn112 (1 review written)

I found it very easy and fast service helpfull… Read Full Review

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★☆☆☆☆

“Didn't protect their customers in case of possible...”

Written on: 18/09/2018 by souzamanuel (1 review written)

Just got a call from them saying they will be agreed to cover the incident I had with a lorry 50/50 and it will reduce my claims from 12 to 4. When in any world the lorry on the left lane can cute me off on my right lane on the roundabout when both lanes can go towards the bidge but he resolved continue into roudbout? Only in the 1st central eyes. No happy with that situation. To resolved a windscreen replacement they are quick and supported but it is diferent department. Also he was quite… Read Full Review

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★★★★★

“Very reasonable price for good cover. I had a high...”

Written on: 24/08/2018 by lillycaroline (1 review written)

Very reasonable price for good cover. I had a high renewal price with the last insurance company and it was quick and easy to transfer over and start a new policy with 1st Central. I haven't had an issues so far and I get a minimal amount of emails and the emails I receive are advice and offers… Read Full Review

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★★☆☆☆

“Good if you're a new customer....but then.....”

Written on: 20/08/2018 by DM76 (1 review written)

Been with 1st Central a few years. If you go via price comparison websites, they're usually the best deal available, but after that? Ouch. My premium jumped this year but I stayed. I phoned up to add my partner to the policy as an additional driver and was shocked to find they wanted an additional £15 a month for a driver with 14 years No Claims. I ran the details through a price comparison website and found I was being charged DOUBLE what other companies were ĺooking for. I phoned 1st… Read Full Review

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