Benz Travel

Please do not buy from this company their policies only favour themselves with no regards for customer rights. Bought a ticket in good faith couldn’t travel because of pandemic. Won’t be able to travel because of the countries I wanted to visit self isolation rules. This farce of a company has refused to give me back my hard earned money and the representative had the gall to say I came to buy my ticket from them because of the cheap ness of the ticket. Don’t we all love bargains. My sister gave praises about their service that’s why in good faith I went to buy my ticket from them. Terrible service the worst I’ve ever had. I would advise you all out there to buy from the airlines or reputable companies. The reputation of this company is ziltch. BEWARE! Cheapest is never the best. You Have Been Warned!!!!

AVOID!!!

Avoid at all costs!

They will sell you a flight, take the payment / deposit. Then call you back to say the flight no longer exists at the agreed price.

They did this to us. We booked a package holiday for £1090 pp and they called me 2 days after taking my payment to say the original flights do not exist at the agreed price and instead have to pay £100 pp more to have the same flight or fly from an airport much further away! How are they allowed to do this! 

Then they told us the hotel has already been booked and if we don’t pay the £100 extra we have to cancel for which we have to pay a penalty of £75 each.

They are so sneaky and sly. Read the small print on their website which allows them to increase holiday prices by 8% despite agreeing to a lower fare and taking a deposit too.

Horrendous experience - so stressful and they are so sweet when they want your money but when they get it they don’t want to know you.

Stay away at all costs no matter how cheap the flights look. Not worth the stress.

They took 1600 pounds from us and did not refund us. They have fake names and do not trust the reviews on here they probably typed it themself. If you guys want a refund call the police or your bank. My children were looking forward for this holiday and now we cant go. They blocked our number

I have received the best service possible and would highly recommend anyone to book with confidence. I would advise that you study the negative reviews carefully and you will come to the same conclusion as I did, most of the mistakes are down to the customer not the booking agency. Excellent service, Amazing price!,

I found the young lady who dealt with my requests to be very patient with me as I am not very good on the computer and due to her diligence we got there in the end thank you so much

Very poor service . They do not want to give you refund does not matter for any reason . Avoid this company totally . 

Was not too sure at first as price was so much cheaper. But have had great service up to now, with so many questions answered promptly. Have even had three extra nights added in Istanbul. would certainly recommend, in fact I have to my sister and her family.

I booked a direct flight to Philadelphia with Virgin, but they then changed it to a in-direct with Deta and said I could possibly change it if it was not suitable.I phoned Benz to see if I could change and was told they would get back to me,they didn't.I have since phoned about ten times and sent a e-mail to Kieth who was my agent,but always got the same recorded message "I'm not in today".If you like to think you have the support of a caring company then forget Benz Travel.

Everything went well, good service as usual . Its been great all the time when a do booking. Thank you

With minimum time wasted very impressed