Start Rescue - www.startrescue.co.uk

DTEN Recovery Sevices arrived within 30 minutes, operator was friendly and very efficient and recovered my car to my home promptly. I cannot praise this company and Start Rescue enough for their outstanding service.

I’ve called them out twice once for my scooter and once for my car both times thay we’re excellent service thay came out within 30 minutes it’s the best service I’ve ever received from any brakedown service thanks start rescue for a great service MR D CRESSWELL

After 3 years of being with Start Rescue I was recently involved in a bad road traffic accident. They messed me around and lied to myself and the police dealing with the accident for 3 hours The police then had to recover the vehicle. I then spent 2 days travelling back and forth across Scotland to recover my personal possessions from the Van. They have since offered me £30 and then £50 of compensation. I have requested a reasonable level of compensation towards costs incurred and my premium refunded as quite frankly they shouldn't be in this business as they don't offer a service. They are aggressive on the phone and don't want to know. They won't even provide details of who to complain to and state we will ring you! AVOID THEM AT ALL COSTS!

Only used twice and never again. Poor service twice and no one knows what is happening. Start rescue takes the money, third party does the rescue. Told time of rescue and an hour later with no update still waiting , no one is sure what is happening. When recover driver did turn up the driver was complaining he had the wrong vehicle. When we eventually got to my drive he off load the car we had to try pushing it and had to get help from neighbour to push off the road ( still blocked other cars in). Driver was moaning that he had another 16 customers to see.

1. Once I report a breakdown I should not have to do their job by calling around

2. When a rescue time is sent to you you don’t except waiting for over a hour and half with no contact.

3. Recovery could have put vehicle on drive as room for 6 cars

4 I am disabled which I explained , but was expected to push a car , this was not taken into consideration especially as left in cold weather, which is not good for my health.

I have now joined the AA , yes it’s more expensive but reliable.

Phoned at 9.30 am , gave precise directions after several calls ,they sent Breakdown to wrong address and town. Blamed me for the problems and said there Breakdown co0mpany had now refused to co0me out to me and that I had to contact them to try to persuade them to come out. They turned up at 4.30 pm acting no apology . took five mins to start the car. Long letter was sent to company in complaint, no admission of any guilt or apology. This was the Worst company I have ever had to deal with, and would never recommend it to a living soul. Lacking in any kind of empathy or Customer Service.

Been with start rescue for about 4 years and renewal price is always great. Only had to use the service recently had a flat tyre and can’t change it because I have copd. The breakdown people were with me within 30 minutes. Excellent service and will definitely renew in September

car broke down unexpectedly, needed help, just a phone call away and help was on it's way. Picked us up and took us home with the car and saved the day. It was the first time we had needed help of this kind in many,many years and so glad we had kept it available "Just in case". The response was prompt and friendly and so comforting knowing we were not alone.

i have always found this brakedown service to give excellent service and its very good value for money the fact that you get free legal cover is brilliant i would have no hesitation in recommending to others

Still renew my policy with them although over the last couple of years I haven't had any need to call them out. Still the best value I have found for this type of policy. Had to call them out a couple of years ago when my bike was rendered unrideable owing to a puncture(when we still had our freedoms) and was eventually relayed all the way home from the peak district to the south coast on a Sunday afternoon with no issues whatsoever. Although relay owing to a puncture is not necessarily always granted, their policy is never to leave anyone stranded so couldn't have received a better service.

Really happy with Start Rescue, one thing I'd like to change back as it used to be and that is to go back to send a SMS to confirm rescue arriving and eta.

Nowadays you get told confusingly that they will send you a text message to confirm it all.

Well! Nowadays you don't get a text. The message gets sent via their app, which is not good a. Because they don't tell you and you wait fir a text/sms, b. Because often you are in areas where there's not much connection or battery charge so having to go back and forth on the app is not very convenient /user friendly, plus 'text' it's universally understood as a sms not communication inside the App.