Ihampers.co.uk Xmas Hampers

Been sent ihampers from this conpany before. Usually ok not good value but ...sent as a present. Wouldn’t recommend this year. Very disappointing box damaged and crushed and everything inside except Christmas pudding. Can’t contact by phone and no email response.

Very frustrating and don’t want to complain or disappoint the givers

Wouldn’t recommend this time and impossible to complain or seek replacement or response!

No like.

Very disappointing and upsetting

I ordered a hamper for our daughter and her husband and when it arrived today and I checked I had never seen such a load of rubbish for the price.6 items and a bottle of wine and the basket packed with rubbish paper and bits to bulk it up. I could have gone to Morrisons after closing time and got more from the skips at the back of the store. A load of rubbish and I wish I had never heard or seen anything to do with I Hampers. Do not waste your money. Just how much it actually cost to put this rubbish together.

Christmas hamper expected 23 December, received 28th December order placed 25th November! Son overseas so hamper was Christmas and get well present as husband and I had cancer operations prior to Christmas. Videocall arranged to share the moment of opening his gift! It was so upsetting! I complained, was offered a £7 refund for extra postage!I declined was offered £20 voucher!!! Checked web and there wasn't anything worth having as postage is required! Fortnum and Mason broke their contract with the customer!! It is not quite the same eating Christmas luxuries after the event!!! I have contacted them several times each time a different adviser. It's end March and still not resolved!!!

I used this firm before and learned later my hamper was delivered late. I wish I had checked reviews before ordering again this year but once I learned tried to cancel immediately. They said they couldn't cancel 48 hours before delivery but they still haven't delivered 8 days since taking order with bold promise of delivery before Christmas. They were still sending emails with promised of delivery before Christmas on the 22nd with no intention of delivery. They said they couldn't guarantee delivery due to courier overbooked. THIS IS A DISHONEST COMPANY. They have a slick website and no system to support it. Very disappointed with communication to track order and they apparently don't have anyone servicing weekends.

I have used ihampers and iflorists many times in the past and they have been fine. This Christmas I chose a hamper to send to my parents in England (I'm in Australia) I did notice I could no longer pay in Australian dollars which I had always done before. I chose a small hamper with a 20% discount and the price was 20.72, I entered my delivery and payment details with the price still showing 20.72. When I checked the confirmation email the price was 31.08 with the note (incl fees). So 50% fees with no mention of what it was for. I emailed them and their reply said if I ordered that particular hamper I would pay 25 pounds which didn't match either amount and was just a generic reply as if I had asked a different question.

Too late for me but please watch out for the fees, if it is 50% on my order its not too bad but on their more expensive hampers it could be a problem.

Regards

Bev Morris

They are awful please don't use they obviously use dodgy suppliers

Order never delivered, emails not replied to and if you try to phone you get a different company.

So basically would suggest not to use this company.

I was guaranteed deliveries for Christmas, this did not happen as only half of my order turned up

The customer service has been beyond poor and I am still waiting for a refund

I would not recommend ihampers to anyone and would advise to steer clear

I chose a specific date for the hamper to be delivered, which was several days before the recipients were due to travel down south for Christmas. The item was not delivered on this date and I received no notification of the delay. The recipients left a couple of days later and there was still no sign of the parcel. When I tried to call iHampers I just got voicemail so I left a message asking someone to call me back but no-one did. They also ignored all my emails. The gift was eventually delivered and, as the recipients had already left, iHampers deposited it in the back garden!

I ordered Christmas Deluxe Hamper which supposed to be delivered on 24th December 2014. As I didn't receive any email with the conformation and the money was taken from my account I tried to call them but unsuccessfully.

I didn't receive the hamper on time (that supposed to be a Christmas gift for my family), no one was answering a calls, I sent number of emails asking for a money back I also didn't need the hamper anymore so I indicated in the email to not bothered with the delivery anymore as all I wanted was money back. I also called my bank to report the issue.

Hamper was deliver on New Years Eve (WOW!) I refused the delivery (didn't need it anymore) also the box looked in a really bad stage, all smashed from outside I could only imagine what was inside! I sent them email again informing that I refused the delivery and want my money back. Finally on 09th January I received the email with apology for late respond stating "due to the festive season we have had minimal staff". What a joke! A week after the email I got my money back!

Seriously a bunch of jokers!