Bravofly

We booked Business class flights- as advertised- paid for Business class,recieved confirmation of Business class, but when we checked directly with airline- we were booked on economy seats.

We can't get any answers from them and our flights are due in December.

AVOID AVOID AVOID

Do not use this company, they are so unhelpful, will lie about airlines policies and procedures, will do anything to try get you to cancel a flight knowing you won't get a refund, do not book with them

@Bravofly Worst company used ever

Worst company used ever. Complete waste of time and money. They will take your money and will never provide any support or help if required. will have only 1 answer to all queries "sort it out directly with Airlines". Never use them if you want peace of mind while traveling.

I booked a flight and paid the extra fee to change the flight date if I need to.

After a few days I requested to change the flight date.

They sent me a quotation with new schedule and price adjustment fee , I accepted and asked them to process the quotation. After a few days they sent an email saying that price is changed and they are unable to confirm the change. And then they sent the 2nd quotation, I accepted it right away, but after two days again they said price is changed and they cannot confirm the change. They send me the 3rd quotation , as you can guess, again they said they cannot confirm. Now they’ve sent the 4th quotation with higher adjustment fee. Why confirming the change should take few days ? Why can’t they process their own quotations ?

I called them every day , their costumer service is useless.

I’m so frustrated and angry. I do whatever I can to reveal their true identity.

I booked flights with Bravofly in February to fly out to Australia in April to visit our daughter and grandchildren who we had not seen for nearly 3 years due to covid.

Everything was done on line as there is nobody to speak to directly on booking the flight we then recieved confirmation.

A couple of weeks later I received an email telling me our flight was cancelled when I eventually got in touch with someone they told me just a sector of the flight was cancelled and we would be offered an alternative flight I then asked could we have a refund and was told no only for the sector of the flight that was cancelled.

A couple of days later I was given an alternative flight which we where happy with days past and we recieved no confirmation or tickets for the new flight after trying on numerous occasions to speak to someone and by this time we where due to fly out in 5 days time I eventually received a phone call from customer services to say if we took the alternative flight it would be a further £800 p.p.

I told the agent that we could not afford to pay the massive increase and she said I could take a full refund I asked why the option of a refund was not offered previously as I could have looked elsewhere for a flight.

With only 4 days to go I had no chance of booking alternative flights.

My family in Australia and ourselves where so disappointed and upset at not been able to travel.

Eventually we rearranged our flights with a decent company for 2 weeks later but having to wait for refund from bravo fly for over £2000 I have informed my credit card company who will start proceedings to recover the money if I don't recieve it in next couple of weeks.

I believe companies like this should not be allowed to trade and government needs to bring in more stringent regulations for these online companies.

Do not ever use Bravofly they have caused a lot of upset and anxiety the moral of the story is to use only reputable companies you may pay a bit more but so worth it for piece of mind.

I have just booked a flight with this company and the final price on the payment page was £64.46 so duly paid this final price. When I received the invoice the payment had been amended to £80.80, they have no email to reach them on or phone number, only chat. I chatted to a woman called panajota who informed me it was for services they had provided, when I asked what services she gave me a link to their terms and conditions section 6 which stated they added £15 to each booking made over the phone. I informed her that it was booked online and was told that was the same as booking by phone. If the total was shown beforehand I wouldn't have booked with them as it would have been cheaper with the airline, I did not think that they could add money to the amount that shows in the final credit card payment box. Hope they go out of business soon, they are also part of last minute.com so will be giving them a wide berth in future.

Bravofly is the WORST website for any bookings. After having waited one year for my refund voucher from them, when i used the voucher and had to pay an extra amount for the ticket, they charged me exactly the DOUBLE amount. There is NO invoice provided for that payment. There is NO working customer care number, There is NO email to follow up. 

Please do yourself a big favour and don't book with them.

They haven't even notified me about a cancelled flight - it was still showing as confirmed on the Bravofly website. However when I tried checking in on British Airways, the flight was- to my surprise, cancelled. This was a day before my business trip!

They are completely unwilling to help and take 0 responsibility.

The "customer service" people are useless and actually have no idea what's going on. I'm pretty sure they are told the five sentences they need to repeat to you again and again until they get rid of you.

The person I spoke to on the phone actually pretended to speak to one of his "senior" but forgot to put me on mute and very clearly didn't;t speak to anyone.

When it comes to refund - forget it - they'll send you and email MONTHS, after the cancellation, offering you to book with them again (god no), or give you a very small refund and take and ENORMOUS "processing fee"

I'm very sure that what this company does is completely illegal and will be in touch with consumer protection services - they need to be stopped.

flexible canceling flight, great attendance by phone and email, charges can be high from the companies when changing dates, but at the same time what you need is a good attendace to reach possibilities and they provide well in a great timming, by email or phone.

hope it keeps like that with me after this review.

Worst company ever. If you have zero issues with your ticket & flight I am sure they are okay to use, the second to run into even the slightest issue and have to contact their offices the service drops rapidly. The staff on the phones do not care, they will say anything and everything to get you off the phone with promises of call backs within 1 to 2 hours. Call backs don't happen. Any assistance you request from staff are met with the same answer - they have to contact the airline and await a response. I phoned the airline I was flying with, no record of any notes, request or communication from Bravofly. Pathetic and appalling company do yourself a favour and avoid if possible.