Commercial Vehicle Direct

What organisation think they can charge £50.00 for changing the address on a policy.

What a joke.

Would I recommend them?...only as a joke to someone I hated.

Van just been stolen no replacement van whilst claim sorted. They say it is an add on to buy when taking out insurance but we were not told as there are too many additional extras to go through over the phone and we should have read the terms and conditions on the website.

Who thinks when they pay £1000 for van insurance that if it gets stolen you will not get a hire van?

Cvd tried to lay it on the insurer saying they only broker insurer saying its Cvd who supply replacement vehicle.

They call that comprehensive insurance!

Normal insurance ducking and diving don't touch them with a barge pole.

Trying to charge nearly £300 for a change of address, £50 for an email copy of policy documents which have never been received. Don't touch with a very long barge pole!!!

This company I would recommend you stay well clear of.. They are very quick to sell you a product.. But when you need help in the event of a accident you will have to deal with a minefield of different companies and at the end you will find yourself seriously out of pocket withe the promise of endless call backs never maturing.......

After two years and suspecting we have paid more than we should have. Moneysupermarket van quote £180. CVD after being with them for two years....£450! Last year the breakdown cover was removed and it was still too dear but we gave in to wasting any more time on the phone.

Too many phone calls, all too long, means wasted time with CVD. Also, a hideous list of fees if you alter anything at all.

Please read these reviews, you have been advised!

I ageee with all the others about this firm they wanted me to pay £50.09 fir change of registration never again

Shame I don't seem to be able to leave anything less than 1*!

Their answer machine message says they're 'focusing on customer service'... er no!

Nightmare to speak to someone, I was on hold for over 30 mins. Funnily enough if you call 'sales' or 'renewals' they pick up the phone straight away. I called to cancel the policy and to TRY and get a cancellation fee, for cancelling within the 14 days cooling off period. Just the worse customer service... will never go near them again, particularly when we need van insurance again in 6 months time... their loss.

When I asked about cancellation charges when taking out the policy they were impatient at the question and vague with no figures given, and certainly no mention of an additional £5 DD charge.

Awful.

Been with commercial vehicle direct for 11 years always paid my premiums in full and never claimed !

Had a collision which was not my fault. They've been very unhelpful, customer service is a waste of time.

I was on hold for over 2 hours only to find out I'd been put through to the wrong department! Having to pay for the phone calls irritating .

Had to phone customer services over the last couple of weeks, most of the the time I gave up due to the amount of time on hold. On some of my renewals I never received any paper work or even an email regards to my policy .

Very disappointed !!!!

Appalling!

3 calls averaging 30 minutes to cancel policy and I never ever got through.

The renewal price is through the roof and admin fees are applied for what seems absolutely anything you need. I don't want perfection but basic service isn't in existence here....Consistantly Bad

Changed my van for a brand new one so I called CVD the day before to change the cover. This was 6 months into my policy, I was told that it would cost me £98. A £50 admin fee and £48 difference for the new van, I wasn't happy but reluctantly swallowed it. I collected the van the next day and realised it was a 2900 weight van instead of a 2700 that I had told them. I called them to inform the revised detail, to my horror they then said they were charging me a further £50 admin fee and also a further £157 on top of what they'd charged me the day before as it was my fault. Following several heated conversations I have cancelled my policy at a cost of £272 and am dealing with the issue through the financial ombudsman. Also going to report this to Watchdog. What this company is doing is absolutely disgraceful. AVOID THESE PARASITES LIKE THE PLAGUE!!!