ITC Probate Legal Services www.itclegal.com

cheated us out of £12,000 for probate which took from 2008 to 2011 because of their incompetence. They had our money for over year and kept all interest. Staff didn't know what was going on, lied to us and used tactics to scare us into signing termination to end the nightmare. Never use them. They will ruin your life.

They've left me lonley, I've almost lost hope in humanity, no help at all then changed their name to Chorus Law promising to remedy the faults. Blamed things on GPB Solicitors, took 18 months but now done and dusted. nearly 1800 pounds but I'm rid of them finally. Avoid please just avoid.

Curently have buisness with ITC sorting my mothers will and probate.

I can never speak to case manager, never in office, always a call back that I have to wait several days for.

two and a 2 1/2 yrs ago my mother passed away. they instructed their preferred estate agent to sell the property, no for sale sign was erected and they rarely turned up for viewings. This I know because a neighbour watching on the property informed me. My wife went into the agents office and they could not provide her with a viewing for several weeks. I had to instruct ITC to change agent (they reluctantly did) the property sold several weeks ago and we are still awaiting the finances to be passed on to the family.

There always seems to be another bit of paperwork needed, something they are waiting for a reply from or someone they need to contact.

THE LAW NEEDS REVIEWING REGARDING COMPANIES LIKE THIS OPPERATING ON PEOPLES MISERY AND AT A TIME WHEN THEY ARE DOWN.

Ignore the 1 star given (this is a requirement) MINUS A BILLION STARS OFFERED.........

I cannot wait to be free of them and to move on with life, they have dragged this out for too many years.

I was directed to chorus law firm by the bereavement advice centre, as i was trying to help my disabled, distraught mother who lost her beloved husband in january this year. As she lives 200 miles away,and i have disabled children so couldnt help with any practicalities, i foolishly arranged an appointment for them to come and see my mother at home. The salesman was lovely, we thought they were a legal firm, if we had thought otherwise we wouldnt have used them. My mother was told she would be constantly updated. that i could track things online on her behalf, which is a complete lie. My mother has had to ring herself, many times and she cant get past her case manager. she has been told nothing, even though my mother went into the bank today and said probate had been granted at the beginning of april and they cleared the account.I feel like ive let my mother down, she trusted me to find her help and ive made things worse for her.There is no complaints procedure that we can find, so we have no idea what to do. my mothers bank said to make a formal complaint but who to? My advice, go to a local solicitor.

My father passed away in November 2011 and I am still waiting for everything to go through! I have had three case managers, none of which have even researched our case and each person who works there gives conflicting advice against the other!

We tried to change the deeds of the house, was told this was fine, was sent the paperwork, signed, sent back, only for them to send a letter to say this is invalid as the first names on the deeds would be the finalised document, even though i do not know who these trustees even are!!

They always promise to call back and never do, they cannot help with anything there and then, and I am constantly told "we will ressolve this" and nothing ever happens.

The absolute worst company I have ever dealt with, so unprofessional! When we go to complain, they say the person we need to speak to is not there and will call back later on, then don't even call!

Do not use this company. Such an awful thing to do to a grieving family!!

Do not use this company you will regret it and my case finished April 2013. Evidently the same shoddy service for years, constant lies. ITC say on here they will look into your complaint and will than do nothing as they are happy with the incredible low standards they offer.

i used ITC in 2008 for distribution etc of a relatives large estate. we had updates from itc at the arranged times and excellent service . took longer to close the estate than they had said - approximately 12 months instead of 9 but they follow the same process as the solicitors or banks do, which is very lengthy. i did feel anxious at the time, as a large amount of money was tied up with them but i received all the money due and they charged the quoted amount. i would very highly recommend them but be aware that it may take a couple of months longer than you anticipated . they are certainly not the charlatans/ rogues etc that they are made out to be. they are a very genuine, helpful company to use at a difficult time. best wishes.

Thank you for all your help.I was kept well informed throughout the whole process. I would certainly recommend you to friends.

My wife died suddenly in September 2011 and I informed Barclays Bank who immediately froze her accounts. They said that they could put me in touch with their Bereavement Service who could advise me on what to do as my wife had died intestate. I thought that at that time I would arrange the funeral and sort everything out when I was ready to face it.

Three days later I was informed that someone from the bereavement services would be coming to see me the next day. I arranged for my daughter to attend so that she could take notes. A man came and started to explain what needed to be done. He made it out to be a difficult task, with notices in Newspapers, complying with trustees act 1925, Application for Grant of probate, inheritance Tax, completing Tax forms, changing Title deeds for the house, completing accounts and admin letters to go back to court and be held for 12 years. He informed us that It would cost us a lot of money in solicitors fees.

He informed us that it would cost £2300 if ITC carried out the work for us and the it would take 6 to 9 months to complete but he said that as it was a simple straight forward case they would most likely complete within 5 months. My daughter asked if the sum he had mentioned was the total cost, which he confirmed.

We gave him Information and Certificates he requested, my wife's passport also bank statements, investments, etc. He asked me to sign some paperwork. He then left a folder with some pamphlets and return stationary inside.

After a few days we started to receive requests for Insurance, National insurance numbers, estimates for personal property valuations, House insurance, Funeral invoice etc. Which I sent by return mail.

The death certificate could not be completed until a coroners court had determined the cause of death. This was completed in October and copies were sent the next day. From then onwards I was requested to provide information which I provided by return post. We had a visit from "Move with us" to carry out a valuation of the property which took 12 minutes including photographs.

I received the Deeds for the house back in March 2012.

From that day onwards I received nothing until I phoned in June to ask if there was a hold up as I had heard nothing from them. I was informed that they were awaiting confirmation that my wife's Investment had been sorted out. I contacted the investment provider and was informed that this had been sent to ITC and that I had received a copy. I contacted ITC and informed them, they said that they had not received it. I informed them that I would send a copy by recorded delivery and would phone them so that they could confirm that they had received it.

I kept phoning them regularly to get an update on their progress.

I started to get fobbed off that the case had been sent to the accounts department, I would contact their accounts department who denied receiving the case.

I eventually received there Administration Account in the September they had overcharged but I was just pleased it was all over with. I have since moved all of my accounts from Barclays Bank. Had I left it the administration until I was in a better frame of mind I would have done it much quicker and much cheaper and I guess more efficiently. I didn't complete the feedback sheet they sent as I thought their service was bad in too many areas.

i used itc in 2008 as they were a lot cheaper than banks or solicitors . i think why they are cheaper is because they work on bulk files - hence the delay in getting the estate paid out. we were told 6-9 months for the estate to be settled but it took about 14 months . they did call on the appointed dates with updates but they were hard to get hold of in between those times. i would recommend their service but just be aware that it will probably take longer than the quoted time scale. otherwise, a very professional service