Opus Energy Electric

stay away from Oups energy even if you remain without power. Rude customer service high price I spoke to them today to take my deposit back they want to keep my money by telling me some carp. they are the worse ever on the planet. don't pay any deposit as you will never get it back. guy stay away from them they tell you everything good at first when you are with them it is like hell. she didn't want to transfer me to her manager. I am taking them to court. don't pay a deposit because they will find a way to keep it for themselves my deposit is a big example. they rang me today to tell me more untruthful things and call us in 2 weeks then someone said I will be out of my office for a few days. take my experience and you don't have to through all the stress am going through.

Just had a change of name on the bill, nothing else has changed yet Opus cancelled the good deal that was still in place for a few months and put us on a DEEMED rate, £3.00 per day standing charge and 80p per KWH. They have a premium rate number to ring them and if you try by email they take ages to get back to you and each time you have to give them all the info all over again. Not at any stage did they tell me about the rip off changes until we received a back dated bill for over £650.00.

Just had a very bad conversation with a special Opus advisor, very unhelpful and told me that we have to pay the bill and the rip charges still stand.... Beware of this company, their customer service is awful!!!

They are now stopping me from changing suppliers even though they have been asked by the Ombudsman, twice they have stopped it until I pay their extortionist deemed rates, beware this company!!! These companies do not realise that when this crisis is all over we will remember how we have been treated by them

Took over commercial property supplied by them. Rang for a quote, gave my details. As I was on their deemed rate £4 a day and 80p kwh I was keen to sort ASAP.

They then decided I couldn't have rates they quoted me and offered me a different package that was 50% more. Declined and signed up with octopus, who I would give 5 stars to. Opus blocked my transfer even though I wasn't and never had been in contract with them. Have eventually left and have a bill of £77 for 25kwh of usage.

I would not recommend and I pity anyone else who has the misfortune to be supplied by them.

Without authorisation (nor communicating with the supply authorised customer) split my residential economy 7 meters into 1x residential + 1x business: this blocks switching back to any residential supplier on 1/3 tariff. Opus due to pay legal fine but bullied Ombudsman with faked data claiming account still residential (Opus only supply business). Daily harassment refuse to go to court. AVOID! I invite/dare Opus Energy to go to court where they will pay huge fines and personal damages.

The absolute worst energy company

If you want sleepless nights, loads of headaches, loads of stress, be talked to like a idiot and totally ignored, then join their gravy train and become a customer.

The worst company I have ever dealt with. They overcharged me for 2 years and refused to resolve the matter. When they finally replaced the meter my usage went from 18kWh/day to 2kWh. Disgraceful. AVOID

I never see like this bad company ever in my life don’t trust this company at all

One of Opus' agents called my company and managed to trick a subcontractor into agreeing to a contract (they say, my subcontractor refutes this so i am waiting for a recording of the call). Even though that subcontractor has no authority to enter a contract on the company's behalf (which they were fully aware of and mentioned several times on the telephone (whether they send me the full call recording including this section remains to be seen) and they are now claiming to have tied us into a multi-year exorbitantly priced gas contract which we apparently cannot get out of. I am appealing our case to the Energy Ombudsman.

Just had a debt collection letter for a bill I have not received. The invoice was on my portal, that is true, however as I have not been a customer since May, I have not logged on since making regular checks until the end of May.

I have not received a final bill, despite my new company passing on my final readings to Opus. The portal email notification has not worked for over a year (yes I have reported this to Opus) so I cannot be aware of a new invoice unless I actually do log on. I have received no telephone call, email or letter to remind us to pay an overdue bill. Just a debt collection letter today.

The invoice which I was able to download from my Opus customer portal is estimated up to 11/05 - our supply was switched on 14/05.

I find this level of service unacceptable. We have had continuing problems with Opus and successfully took a complaint to the Ombudsman. In our experience different departments are not aware of what others have done, stated or said. We have experienced some rude, dogmatic members of Opus staff, have been wrongly referred to a debt collection agency previously and have experienced significant stress and frustration is trying to deal with Opus Energy.

In my opinion they should not be allowed to operate in this inefficient, unsympathetic way.

Worse company ever... Too many issues to write everything!... They will try every trick in the book to take your money!You have been warned... Take a look at their facebook page and the comments on there... Disgraceful company