Cashplus www.mycashplus.co.uk
Customer Service
Value For Money
Cashplus www.mycashplus.co.uk
When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.
User Reviews
Kindly Avoid This Broker Just For Your Food Health
terrible platform, took my money, I tried to withdraw .sent email saying I have to pay for tax which I did, the issue could not be solved, kept requesting for more commission , bad treatment . I had to look help from ERIB.IO ., they trashed out everything, recovering my asset, I got everything back and I was relief of the stress I pass through
Value For Money
Don't Even Think About It
Open a bank account with Cashplus if you have no other options. However, do not 100% rely on having continuous access to your money in Cashplus. Your money could easily become unavailable or blocked for prolonged periods (from weeks to months). If you can, open one or more of the low-quality bank accounts on offer and spread your money between them. (There are several others of this type of free bank account available, although from the reviews online and personal experience, Cashplus bank appears to be the worst of them.) Yes, this will create more admin for your business, however, you will reduce your risk of having no access to your money for no apparent reason.
Similar to thousands of other customers, CashPlus blocked our business current account after requesting proof of address. This information was submitted immediately on the day of the request. Clients who we had given bank details to had their payments returned to them causing inconvenience. Money in the account, luckily only £1700, is currently not accessible after seven working days. The bank appears to be run by an AI, and powerless, human, well-meaning customer service assistants cannot communicate with it. (I do feel sorry for these customer service assistants. It must be very difficult to have to continuously placate unhappy customers, whilst having no power to help them. They also have to ask for reviews from the customers that they are able to please using their very basic telephone services while knowing from their many other customers that they work with what a poor bank they are employed by.) Luckily, we had two other bank accounts that we could use. Fortunately, a large transfer of money from another bank account was not made to Cashplus, otherwise, we would be struggling to pay our business expenses, wages, and bills.
If there are apparent spurious security concerns raised by the AI it would be better if the bank requested information before blocking the account. If information is not supplied after a designated period of time, then I think it would be appropriate and fair to block accounts at that stage.
In summary, even if the account becomes accessible once more, we have reduced trust in this bank, so we are unlikely to keep significant amounts of money with this bank.
Value For Money
Avoid Avoid Avoid
Avoid opening an account with Cashplus ( cash minus ) they make it very easy to open an account and when you start using it and there is funds in the account they just freeze your account for no reason without even notifying you and customer service are useless .The authorities should close these bank it’s making thousands of people’s lives miserable by freezing their accounts and taking their money. Take my advice and never even consider opening an account with them.
We sent an email to Cashplus complaints department seven working days after they blocked our account. This email was responded to almost immediately with an automated email. They said 'We will complete our investigation as soon as possible and contact you shortly'. I recommend that other reviewers on this site who have had poor service from Cashplus, make a complaint as soon as possible to Cashplus complaints department (rather than wait around for months to gain access to their money). The bank's complaints department are aware that they have up to eight weeks to respond to your complaint. After eight weeks, if you are unhappy with the bank's response/lack of response, or they do not deal with your complaint to your satisfaction, or offer you adequate financial compensation, you can then escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is used to dealing with complaints against Cashplus and can recommend compensation for distress endured. The FOS will also demand that Cashplus pay 8% annual interest on money that they have held onto.
The Financial Conduct Authority (FCA) who regulate banks are obliged to publish data from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. This company is looking to change its name to avoid all of its terrible reviews, so when the name changes to Zempler Bank, ensure to update your review with the company's new name to protect others. If enough people complain this despicable company will be put out of business.
Value For Money
!!! Avoid Avoid Avoid !!!
Cashplus closed our account the Friday before Christmas, with no warning in advance. There was no communication and still to this day have given no reason as to why our business account was closed. We had 75k in the account which we still have no access to. They wouldn't even tell us the remaining balance when asked over the phone.
It has caused huge problems for us as a business, having been now almost a month without a business bank account. I have had to personally borrow over 80k in order to pay staff wage over the Christmas period, rent and suppliers invoices. If I had no access to these funds privately, our business would simply would have ceased trading, solely due to the disgusting treatment from Cashplus.
Their lack of accountability, communication and humanity is shocking.
Never trust your money with them!
We sent an email to Cashplus complaints department seven working days after they blocked our account. This email was responded to almost immediately with an automated email. They said 'We will complete our investigation as soon as possible and contact you shortly'. I recommend that other reviewers on this site who have had poor service from Cashplus, make a complaint as soon as possible to Cashplus complaints department (rather than wait around for months to gain access to their money). The bank's complaints department are aware that they have up to eight weeks to respond to your complaint. After eight weeks, if you are unhappy with the bank's response/lack of response, or they do not deal with your complaint to your satisfaction, or offer you adequate financial compensation, you can then escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is used to dealing with complaints against Cashplus and can recommend compensation for distress endured. The FOS will also demand that Cashplus pay 8% annual interest on money that they have held onto.
The Financial Conduct Authority (FCA) who regulate banks are obliged to publish data from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. This company is looking to change its name to avoid all of its terrible reviews, so when the name changes to Zempler Bank, ensure to update your review with the company's new name to protect others. If enough people complain this despicable company will be put out of business.
Have you gotten the money back? How is your case progressing?
This has just happened to me while on holiday. Can’t pay any wages, insurances, rent, machinery hire. My business is really brilliant, it’s my life. I have Contracts with local authorities decent enough turn over. I feel so overwhelmed by all of this, I can’t believe it’s happening. I feel utterly powerless. Opening another business account is proving impossible at the moment. I hope you’ve managed to resolve this. I don’t know how to get my money back if I can’t open a new account
Value For Money
Avoid, 0 Stars
If I could I would give 0 stars, Cashplus Bank are incompetent and should not be allowed to function as a bank. Horrible customer service, this bank doesn’t have a fraud department working from 20:00 on Fridays until Monday 9:00 am meaning if you need help with any fraud situation they won’t help you( so you are alone) also they won’t help at all with the situation so you loose your money. As a small business you need security and this bank doesn’t offer that.
In my case of being a victim of fraud Cashplus didn’t help me at all, and made me feel like it was all my fault.
Value For Money
Blocks The Business Account
AVOID!!!!!!!!AVOID!!!!!!AVOID!!!!!!!!!AVOID
PLEAS do not risk your money by trusting the cash plus bank. Holding you money in street will be safer than cash plus. I’m going to the bankrupt because of cash plus. They just blocked my account 15,20 days ago for no reason. And they asked for the documents which I uploaded first when i opened the account.they could so easy ask for documents without restriction the account.I uploaded the documents 10 working days ago.still no response.
The only way to speak the cashplus is customers service number. And the are the weakest customers service you can imagine. They don’t give you any information. They tell you they have no power to do any action. If you talk too much they will terminate the call. I called them 100 time they didn’t allowed me to speak with manger . Every time they told me a different reason. Manger is not in office . He left 2 min ago. He is sick , he is in meetings and …..
the only word i heard from customer service was we advice you to wait. Without any emotion.
Exactly same as the automatic computer response.
I have 20 employees, they call me every day. And they asked for last three week wages because it’s Christmas time and they have family to support during Christmas. Some of them just sent me the VIDEO OF their children in the Christmas time they have no tv to watch and nothing to eat . And they think I don’t pay them their wage’s because of myself. I told them my situation with cashplus and they said I’m laying. I will loose my company in few next days.a company which i work on for 5 year days an night . And i will loose it because the cashplus need more time to review your documents. THATS A LAY. There is nothing to review. They just want to use your money for month or more and they will get too much benefit and they will give you your money back. I will lost £200000 company worth in next few days because of nothing. Can you believe this????????????? IAM BEGING YOU TO DO NOT TRUST CASH PLUS. They don’t even care if you loose company or even if you or your children dies. They only see your money and they can use it. I called them one time i told them my son gonna die because I don’t have money to surgery . They said SORRY WE ADVISE YOU WAIT . ????????????i hope the people supporting each other and close their accounts with cashplus . This will be sample for all other bank to dont take the people life from them because they have the power to do it .and they can do anything they like because you sign 45 pages of term and condition which take 2 days to read and nobody read it. And even if you read and choose to don’t sign it you can’t get any accounts from any bank . So you have no choice you have to sign it. PLEASE CLOSE YOUR ACCOUNTS !!!!!!!!!!!!!!!!!!!!!!!!!PAY ATTENTION!!!!!!!!
We sent an email to Cashplus complaints department seven working days after they blocked our account. This email was responded to almost immediately with an automated email. They said 'We will complete our investigation as soon as possible and contact you shortly'. I recommend that other reviewers on this site who have had poor service from Cashplus, make a complaint as soon as possible to Cashplus complaints department (rather than wait around for months to gain access to their money). The bank's complaints department are aware that they have up to eight weeks to respond to your complaint. After eight weeks, if you are unhappy with the bank's response/lack of response, or they do not deal with your complaint to your satisfaction, or offer you adequate financial compensation, you can then escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is used to dealing with complaints against Cashplus and can recommend compensation for distress endured. The FOS will also demand that Cashplus pay 8% annual interest on money that they have held onto.
The Financial Conduct Authority (FCA) who regulate banks are obliged to publish data from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. This company is looking to change its name to avoid all of its terrible reviews, so when the name changes to Zempler Bank, ensure to update your review with the company's new name to protect others. If enough people complain this despicable company will be put out of business.
Have you gotten the money back? How is your case progressing?
have you managed to get in yet they have done this to me!
Value For Money
Froze Business Account On 21.12.23
Shocked, total disbelief, angry, flabbergasted, outraged, stressed, totally disgusting behaviour from this so called "bank"!!!!!!. Cashplus have frozen company bank account. Received an email yesterday explaining that we need to contact them and they will tell us what needs to be done to re-activate the account.Spent 3 hours on the phone talking with rude customer service staff, explained to them that we have staff, suppliers etc to pay. Basically not interested and have advised that we need to send them another bank account with our company details on so that they can transfer monies (circa £20,000) which can take up to 35 days!!!!! we don't even have another bank account open in the companies name! Please if your reading this DO NOT GO ANYWHERE NEAR THIS SO CALLED BANK! I still cant beleive what they have done! How the hell are they being allowed to get away with this!!!!!! Stay Away!!!!!!!
We sent an email to Cashplus complaints department seven working days after they blocked our account. This email was responded to almost immediately with an automated email. They said 'We will complete our investigation as soon as possible and contact you shortly'. I recommend that other reviewers on this site who have had poor service from Cashplus, make a complaint as soon as possible to Cashplus complaints department (rather than wait around for months to gain access to their money). The bank's complaints department are aware that they have up to eight weeks to respond to your complaint. After eight weeks, if you are unhappy with the bank's response/lack of response, or they do not deal with your complaint to your satisfaction, or offer you adequate financial compensation, you can then escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is used to dealing with complaints against Cashplus and can recommend compensation for distress endured. The FOS will also demand that Cashplus pay 8% annual interest on money that they have held onto.
The Financial Conduct Authority (FCA) who regulate banks are obliged to publish data from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. This company is looking to change its name to avoid all of its terrible reviews, so when the name changes to Zempler Bank, ensure to update your review with the company's new name to protect others. If enough people complain this despicable company will be put out of business.
have you managed to get in yet they have done this to me!
Avoid At All Costs
AVOID AVOID AVOID WORST EXPERIENCE EVER
I have had my cashplus account for a few months on the 17th of October my account was frozen for more ID (same as what I used to open the account with!)I sent the documents they ask for the same day they froze my account. I was told it would be solved within 10 working days, today is now the 27th November. I have not had any access to my money I have recently started this small business from home but haven’t been able to take any payments for over a month! Everyday it’s being escalated.. escalated to who? Because if this was the case this would have been sorted weeks ago, the manager there needs a new role he clearly don’t have a clue how to manage these sort of problems! Customer services are a waste of space and just keep repeating and say the same thing! I am going to make sure I go above and beyond to get this sorted YOU HAVE TAKEN MY MONEY!!!!! My next step is going to the newspapers and financial ombudsman because your complaints team are as good as customer services!!! AVOID AT ALL COSTS!!!!!!
HOPE YOU CASH PLUS TEAM ARE WARM EATING YOUR DINNER WHILE MY 2 children under 5 years old are laying in bed freezing cold with no tv too watch because I can’t pay my bills because of you!!!!!!!!
We sent an email to Cashplus complaints department seven working days after they blocked our account. This email was responded to almost immediately with an automated email. They said 'We will complete our investigation as soon as possible and contact you shortly'. I recommend that other reviewers on this site who have had poor service from Cashplus, make a complaint as soon as possible to Cashplus complaints department (rather than wait around for months to gain access to their money). The bank's complaints department are aware that they have up to eight weeks to respond to your complaint. After eight weeks, if you are unhappy with the bank's response/lack of response, or they do not deal with your complaint to your satisfaction, or offer you adequate financial compensation, you can then escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is used to dealing with complaints against Cashplus and can recommend compensation for distress endured. The FOS will also demand that Cashplus pay 8% annual interest on money that they have held onto.
The Financial Conduct Authority (FCA) who regulate banks are obliged to publish data from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. This company is looking to change its name to avoid all of its terrible reviews, so when the name changes to Zempler Bank, ensure to update your review with the company's new name to protect others. If enough people complain this despicable company will be put out of business.
hey hun have you managed to get back in your account yet they have just done this to me
Closed Acvount
Closed my account without telling me, as I hadn't used the card, and informed be by text message. Said text message told me I could reopen the account if I telephoned in. Did so, and was told the account could not be re-opened.
Awful customer service.
Value For Money
Shocking Bank
Shocking bank. We are a financial services regulated company, squeaky clean with accounts up to date etc. had banked with Cashplus for 18 months with no issue then suddenly account frozen. Customer services were a joke. No explanation given and after 3 months despite opening a new bank account have refused to move our monies to our new bank. They won’t tell us anything although we suspect it is the fact they weren’t making much in charges so we aren’t profitable for them. Abysmal way to treat people do not use this bank ever.
We sent an email to Cashplus complaints department seven working days after they blocked our account. This email was responded to almost immediately with an automated email. They said 'We will complete our investigation as soon as possible and contact you shortly'. I recommend that other reviewers on this site who have had poor service from Cashplus, make a complaint as soon as possible to Cashplus complaints department (rather than wait around for months to gain access to their money). The bank's complaints department are aware that they have up to eight weeks to respond to your complaint. After eight weeks, if you are unhappy with the bank's response/lack of response, or they do not deal with your complaint to your satisfaction, or offer you adequate financial compensation, you can then escalate your complaint to the Financial Ombudsman Service (FOS). The FOS is used to dealing with complaints against Cashplus and can recommend compensation for distress endured. The FOS will also demand that Cashplus pay 8% annual interest on money that they have held onto.
The Financial Conduct Authority (FCA) who regulate banks are obliged to publish data from firms reporting 500 or more complaints within a 6-month period, or firms reporting 1,000 or more complaints in a year. Firms that meet these thresholds are obligated to publish complaints data on their websites. This company is looking to change its name to avoid all of its terrible reviews, so when the name changes to Zempler Bank, ensure to update your review with the company's new name to protect others. If enough people complain this despicable company will be put out of business.
Took 3 months. I have referred a case to ombudsman
how long did it take you to get back in they have just done the same to my business
Q&A
Has anyone received the money back from their restricted bank account?
I am unable to access my money and I’m panicking if I will get it back.
Thank you!
Account blocked whilst they wait for id documents have sent them 3 times and they still say they haven’t received them. I have my wages paid in and can’t get to my money how do I get my money out?
What is the most i can out onyo my card?
Does the registered address of your company has to be the same address as your home address?
My registered address of my company is different from home.
I applied for a credit card the week before but have not heard from the company yet. How long will I have to wait to get the card?
I've opened a Cashplus prepaid card because want to get my wages paid in to it but after reading all the reviews I'm worried. Can someone please tell me of the experiences of getting wages paid?
Hi. I've had my wages paid into my Cashplus account for about 4 years and I've honestly never had a problem. Works just like a normal bank. You just need to provide them with ID to upgrade your account to total access
I've got a Cashplus gold card ordered which hasn't arrived. I've already been charged £10 on my phone bill for the card. Waiting for it as I have already sorted wages to be paid into the account and can't withdraw anything until the card arrives. I can't even find out what my balance is. How long does it take to arrive?
My benefits will be sent to account, first time on Wednesday. When will it clear? It was sent on Friday.
It works the same as a normal bank account so it depends what method the benefits agency have used to xfer the money. To have wages xferred to your account you have to upgrade your account to total access ( just by providing cash plus with additional ID) so if the money hasn't cleared and you're concerned, give customer services a call incase you need to upgrade to total access in order for it to go through.
I don't have any benefits going in my account but most of time when people xfer money to me it all goes through the same day.
Can you transfer money from PayPal into this account?
Yes I've xferd from PayPal with no problems
I have started up a limited company. I have applied for a Cashplus business bank account so I can have my invoices paid. I'm assuming this will all be straight forward? Some of the reviews seem to be written by people who are very unhappy. Does anyone have any advice?