International Traveller luggage by Landor & Hawa

Bought a lightweight durable piece of Landor light weight luggage It was not cheap and I expected to get more than a few years out of this luggage. The whole case cracked and the zip ripped away from the case. It's now an unusably piece of luggage and I am so disappointed.

Having a 10 yr guarantee is not worth the paper its writer on according to the reviews I have just read. I would like someone from Landor & Hawa to let me know if I am wasting my time pursuing a replacement for this piece of luggage.

Unable to purchase wheels to replace wheels that broke in travel, so I need to throw out my three piece set. What a piece of junk.

The framework of my large SUB-0-G trolley suitcase broke after 3 normal uses. I was going to contact Landor & Hawa regarding the 10 year warranty but after reading the reviews realise what a waste of time that would be. I have the original receipt and guarantee cards but am going to cut my losses. DO NOT BUY THIS PRODUCT. IT IS NOT WORTH THE MONEY.

Sub O G Worlds lightest case.

The entire inside metal frame collapsed the second time this case was used. I took photographs and contacted the makers Landor & Hawa.

At first their emails were polite and asked for more photos, I unzipped the lining and took more photos of the broken frame.

I also sent a copy of their 10 yr guarantee and the swing ticket off the case showing store where I bought it, JT Hughes, it showed the bar code and the discounted price of £50 They then asked for the original receipt, I didn't keep this and thought the guarantee and store ticket should suffice. They refused to offer any recompense saying they had different policies for different stores and needed the receipt. I fail to see what bearing this had on a faulty case. They were adamant in their refusal, so their 10 yr guarantee is worthless, even with the store ticket.

Don't even think about purchasing, this is not a robust item and you will not be compensated for any failure of merchandise by the manufacturer. In future I will stick to Antler or Samsonite.

I bought a laptop rucksack for business trips and the fabric started fraying after a few uses. They said I would have to visit a shop to get a replacement but the shop I purchased it from closed down and the next nearest was to far away to make it worth it.

Had a union jack on the back - but made in China.

It wasn't faulty workmanship just wrong fabric for job.

Shall not be buying anything else from this company

i bought a piece of luggage from it luggage and used it only 3 times and its ready to the garbage, and it luggage do not want to replace it.

I LIKED THE WEIGHT AND BRIGHT COLOR OF THE 32.5 X 19.1 IT- 0 - 1, HOWEVER, FIRST TRIP OUT THE HANDLE BROKE AS IT WAS NOT SEWN IN WELL ENOUGH OR STRONG ENOUGH. STILL TRYING TO FIND WHO TO FILE A CLAIM WITH. CANNOT FIND A WEBSITE,SO AM GOING TO TRY TO PHONE.

SARAH

Loved the look and weight of the luggage. I purchased 2 pieces ... the large and the small carry on less than one year ago.

However...the handles do not work....the handle won't even come up on the large one and it will only go down half way on the small one...now what!?? of course, I didn't keep the papers....so I'm stuck with broken luggage that's less than one year old! Thought buying them from AAA, they would be good... wrong..

Really bad experience with this suitcase. This item was purchased especially for airline travel because of its weight but after using twice it has frayed around the bottom corner on the internal supporting tube. After complaining I was told the guarantee only covers handles, zips, wheels and seams and no responsibility by the retailers would be accepted. I was told the damage must have been caused by mishandling. I consider this to be a suitcase obviously not suitable for luggage. I may as well have thrown the considerable amount of cash down the drain.

I bought 2 of the Worlds lightest suitcases, from Landor and Hawa luggage, at £65 each – Sub-0-G. The minute I packed my bags, I regretted buying them. The reason they are so light is because they are SOOOOOOOOO thin and cannot take the wear and tear of travel. After one trip abroad the suitcase is ripped and the handles scuffed. The items are protrude through the suitcase due to the thin material and there is no cushioning which caused items to damage. On return from my holiday, 2 weeks ago, I tried to get Landor and Hawa to honour their 10 year guarantee but they wrote back saying it was the airlines responsibility!! My cheaper suitcases have lasted me over 10 trips abroad and this one has lasted one trip abroad and is definetly not worth the price!!

Not durable, not value for money and none stretchable so fits very little in.