Surplus and Adventure - www.surplusandadventure.com

We sent a pair of boots back in January due to a poor fit and was promised a refund, a month later we had an e-mail showing a refund but still no funds reached our bank account. We were told bu Surplus and Adventure it must be a problem with Worldpay as this is their merchant they use. At the end of March we still had no money so started small claims proceedings and were told by this company we would be getting a letter from their solicitors and would be liable for their costs. In the meantime after countless of mails telling us it was down to Worldpay we found out it wasn't done by worldpay at all. All correspondence stopped from Surplus and Adventure. We have since had a judgement issued against the company but still haven't received our refund or court fees back so we now have to get a warrant issued against them. I would advise anyone thinking of using this company to think twice. Trading Standards, and BBC Watchdog have been informed as they have broken the long distance selling act as well as the sale of goods act.

I have to say these people are the worst that I have ever dealt with in my many years of online shopping. I accept that when I ordered my items that in the confirmation email it said that goods in stock can take 3-5 days for delivery and that out of stock items can take up to 28 days plus another 3-5 for delivery. It also says that whilst it may say item is in stock on the webpage that it may not be but it is only usually 7 days until it is but on occasion other items may take longer.

Fair enough I thought and waited for 40...yes FORTY days before I contacted them. And had absolutely no response whatsoever. I then contacted them again some two weeks later and actually received a reply saying that the items I ordered were no longer available and they had let me know previously (They hadn't at all) and that my order had been cancelled.

I have just looked on the website and said items are still shown as available.... what can I say?

I would not recommend them to anyone ever and certainly will never use them again.

I'm just deleting old emails from my inbox and I came across the lengthy exchange I had with the Admin team from Surplus and Adventure.

So I thought I'd just do a quick check to see if there were still bad reviews about them, and there are!! I purchased my items in Sept 2012 and was still trying to receive them in March 2013.

PLEASE EVERYBODY DON'T PURCHASE FROM THEM.

My experience was that only half my good turned up, I was consistently fobbed off with the excuse that my items should be in the next delivery they received from their suppliers and therefore should be with me soon.

In the end, I only got a refund because I quoted the Sale of Goods Act..

>>Quote>>

Hello Admin Team,

Can you please update me on the status of my refund.

If I don't receive my refund back to my credit card by the end of this week, i.e. 4pm on Friday 22nd February 2013, you will have left me with no other choice but to initiate legal proceedings. My grounds for this are that as an online retailer, you are required to deliver goods that you have sold within 30 days. You clearly haven't done this.

Below is a link that directs you to the Office of Fair Trading's website that will explain where you have breached the Sale of Goods Act 1979, I would encourage you to read section 11.

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/

Kind regards

>>Unquote>>

I sent a further email 2 weeks after this as I still hadn't received my cheque before it finally arrived.

6 months of stress that no one wants or needs.

I ordered a full camo rain suit online and then came across all these negative reviews

I thought here we go and that I was going to get ripped off

Could not have been further from the truth

Product arrived 3 days after ordering it and great quality and exactly as described

That's not to say that others have not had issues but in my instance all was fine and I cant complain

thanks

i purchased a hat for my 6 year old grandson in february 2013 and was told delivery would be up to 28 working day,s,after constant e-mails to their so called admin team it became apparent what these clowns were up to.when finally i requested a refund the admin team stopped replying to my e-mails ( what a suprise )my advise to anyone considering this company to steer well clear,i am gobsmacked these jokers are still allowed to trade.

after multiple calls and emails non of which have produced any feedback i shall be visiting them personally to find out what the hells going on,payment was taken on the day of the order and no goods or even an email to explain why no goods...never again

Waited months for combat trousers to arrive...when they did wrong size and poor quality. I returned the trousers and a year laterthey still have not refunded my money. I too will be taking them to the small claims court.

Tried to buy a M65 coat from them - they took the money but never sent the coat, when I phoned up 2 weeks later I was told the coat was out of stock and would be with me in 6 weeks.

I waited another 7 weeks but still no coat, so i phoned up again to tell them to give me my money back.

At no point was I contacted to tell me there was a problem with the order, I had to chase them for everything.

Ended up getting the coat from mean and green who were much better.

Ordered a pair of work shoes for my dad (who's a chef) around the start of July; item in stock and expected deliv. time of 3-5 working days. I received no confirmation email, no order ID I could track. I was left wondering whether I had actually ordered them. After calling and waiting, I decided to order from another company (Protec) which were hardly any better. I recently received the shoes ordered from S&A around the start of August; a month of no correspondence and it just appears out of no where.

I am now wondering whether they've taken the money from my account. Having emailed them 4 days ago, I have yet to receive a reply (their website quotes - guaranteed reply within 48 hours). All in all, extremely ticked off with these guys. If I could give 0 stars I would. STEER CLEAR OF SURPLUS AND ADVENTURE. You have been warned.

... visited S&A site re products & happened to glance at camo pants; reduced price, in stock, available & appeared available for immediate deliver (I even contemplated paying extra for next day delivery). Well, as I actually required them for a trip to Scotland, in July ...thought what's the point. Actually, there are lots of 'what's the point' with this company. Presently contacting small claims court for money to be returned and office of fair trading for no goods received !